Hi ​@mohamed.sherif,

I had the opportunity to confirm that you’ve chatted with customer support about this issue already. 

As mentioned, phone and SMS notification support for Cairo, Egypt is not supported for free accounts as you can see by checking the documentation.

If you would like to move to a paid plan, you can explore PagerDuty pricing plans to select from the one that suits your needs. 

We also recommend using Push notifications through our mobile app or Slack notifications as reliable alternatives. These methods ensure prompt and efficient alerting for your team. You can learn more about configuring your notification rules with those alternative methods here.

Please let me know if we can help with anything else, and have a nice day!