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Android app have to press ACK twice when viewing an incident details before getting SNOOZE

  • March 31, 2025
  • 3 replies
  • 142 views

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We use okta login, I have a Pixel 6 running latest android and latest pagerduty app. The app has developed an annoying bug.

When I open an incident to view the details, at the bottom is the function buttons, with Ack on the left. If I tap it, nothing happens. I can wait a long time. I have to tap Ack again, and then I get the banner appear briefly saying the incident was ackโ€™d. And the the button changes to Snooze.

I have asked colleagues who have iphones if this is the same for them, and it isnโ€™t.

ย 

Anybody else got this problem. I tried searching, but the search function uses boolean OR for multiple keywords and is thus relatively useless!

I would have added the tag โ€œandroidโ€ but itโ€™s not possible. hmmph.

Best answer by lupimiguel

Hi โ€‹@pmansfield,

Just circling back and letting you know that this has been fixed in v8.15:

What's new in version 8.15:
  • Fixed a bug with the incident screen not refreshing after certain actions
  • We've introduced a new search filter to quickly find and run incident workflows.
  • We have deprecated support for Android 11. Please ensure your device is upgraded to continue receiving mobile app updates.

Make sure to update your app and let us know if itโ€™s working properly.ย 

Thank you for reporting this bug and have a nice day!

3 replies

lupimiguel
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  • Community Manager ๐Ÿ’š
  • May 14, 2025

Hi โ€‹@pmansfield,

Thank you for reporting this. Iโ€™ve checked that youโ€™ve also contacted customer support regarding this issue, and it has been forwarded to the mobile team, who is currently investigating.

As soon as we have an update or fix weโ€™ll contact you directly through your open support ticket, and post here in this topic.ย 

Have a nice day!


lupimiguel
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  • Community Manager ๐Ÿ’š
  • Answer
  • May 28, 2025

Hi โ€‹@pmansfield,

Just circling back and letting you know that this has been fixed in v8.15:

What's new in version 8.15:
  • Fixed a bug with the incident screen not refreshing after certain actions
  • We've introduced a new search filter to quickly find and run incident workflows.
  • We have deprecated support for Android 11. Please ensure your device is upgraded to continue receiving mobile app updates.

Make sure to update your app and let us know if itโ€™s working properly.ย 

Thank you for reporting this bug and have a nice day!


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  • Author
  • New Member ๐Ÿ‘‹
  • May 29, 2025

thanks for the update. A few days ago my employer decided to cease all use of Android phones, and mine was replaced with an iphone, so at the moment I canโ€™t tell you if the problem has been fixed.

However, there are times I put the pagerduty app on my personal android phone, so this fix is welcome.

ย 

regards,

Paul