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HI there,

We have  PagerDuty/ServiceNow integration set up with the ServiceNow (v5.0) extension. Over the last week, the extension has stopped working for a particular Service (all the other Services work as expected).

I’ve checked and can not find any logging where we can see the extension triggering when in Incident is created (i.e. creating a Ticket in S/N).

I’ve checked the UI, and looked though the logging API (`/incidents/{id}/log_entries`), and can’t see if the incident logs the usage of the extension when it triggers?

Any thoughts, or help on this?

Regards,

Dave.

Also, I’d like to add, that the extension may not have stopped working, it’s just that there is no ticket created and linked in ServiceNow when an incident is triggered.

I’m trying to grab as much info as I can to resolve the issue, and would like to see if there are any outbound extension triggers to ServiceNow so I can at least confirm that the problem resides either in PagerDuty (if there are no extension triggers), or in ServiceNow (if there extension triggers)…

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