We implemented PagerDuty Advance in our Slack environment. It has been a great for our incident channels. As a manager, the ability to get a quick summarization of an incident is great. However one side-effect of turning it on, is that we are now getting a lot of noise to our Status/Alert channel. When an alert is triggered, PagerDuty Advance is adding a bunch of new information into this Slack channel which is not needed within the Status channel.
Before PagerDuty Advance we would get the basic info to the channel (Alert name, Service, Meeting URL)
After PagerDuty Advance we now get the above + “What Happened” (useless at time of alert for us) and “Suggested Investigation Path” (also not very helpful for us at the time of the alert)
At times this extra information becomes very verbose and clogs up our Status channel. But I haven’t figured out how to turn this off without turning off PagerDuty Advance.
Anyone have a solution?
Managing PagerDuty Advance in Status Updates
Best answer by lupimiguel
Hi
Thank you for this feedback. I had a chat with the team and they’re currently working on improving the insights and making them less noisy. In the meantime, there is no need to turn off PagerDuty Advance.
You can disable this by following the steps on toggling on and off Proactive Incident Insights.
Please let me know if it works, and have a nice weekend!
Hi
Thank you for this feedback. I had a chat with the team and they’re currently working on improving the insights and making them less noisy. In the meantime, there is no need to turn off PagerDuty Advance.
You can disable this by following the steps on toggling on and off Proactive Incident Insights.
Please let me know if it works, and have a nice weekend!
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