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I am trying to understand the best way to set this up. 
 

I need all incoming alerts to be high priority 

I want any alert that comes in between 9-6 to not route to the on call tech. 
 

anything outside of those hours will get routed with high priority so the onca tech is alerted and called. 

Hey ​@Jay Halon,

On the Free plan, there are a few limitations to be aware of:

  • You can only have one on-call schedule and one escalation policy.
  • Advanced features like time-based routing (e.g., suppressing alerts during business hours) and incident prioritization are only available on paid plans (Professional and above).

Here’s a list of what you can do on the Free plan:

  • All alerts will trigger incidents and notify the on-call user, regardless of time.
  • If you want to avoid alerting your on-call tech during 9am to 6pm, you’d need to manually adjust your on-call schedule each day to remove them during those hours. This can be a bit of a hassle and isn’t really scalable.
  • There’s no built-in way to set incident priority or automate routing based on time on the Free plan.

If you need automated time-based routing and priority handling:

  • I’d recommend looking at the Professional plan or higher. These plans let you set up multiple schedules, advanced escalation policies, and time-based rules so you can automate exactly what you described.

Hope it helps, enjoy your day!

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