Solved

alerts on free pland

I am trying to understand the best way to set this up.

I need all incoming alerts to be high priority

I want any alert that comes in between 9-6 to not route to the on call tech.

anything outside of those hours will get routed with high priority so the onca tech is alerted and called.

Best answer by lupimiguel

Hey @Jay Halon,

On the Free plan, there are a few limitations to be aware of:

You can only have one on-call schedule and one escalation policy.
Advanced features like time-based routing (e.g., suppressing alerts during business hours) and incident prioritization are only available on paid plans (Professional and above).

Here’s a list of what you can do on the Free plan:

All alerts will trigger incidents and notify the on-call user, regardless of time.
If you want to avoid alerting your on-call tech during 9am to 6pm, you’d need to manually adjust your on-call schedule each day to remove them during those hours. This can be a bit of a hassle and isn’t really scalable.
There’s no built-in way to set incident priority or automate routing based on time on the Free plan.

If you need automated time-based routing and priority handling:

I’d recommend looking at the Professional plan or higher. These plans let you set up multiple schedules, advanced escalation policies, and time-based rules so you can automate exactly what you described.

Hope it helps, enjoy your day!

Hey @Jay Halon,

On the Free plan, there are a few limitations to be aware of:

You can only have one on-call schedule and one escalation policy.
Advanced features like time-based routing (e.g., suppressing alerts during business hours) and incident prioritization are only available on paid plans (Professional and above).

Here’s a list of what you can do on the Free plan:

All alerts will trigger incidents and notify the on-call user, regardless of time.
If you want to avoid alerting your on-call tech during 9am to 6pm, you’d need to manually adjust your on-call schedule each day to remove them during those hours. This can be a bit of a hassle and isn’t really scalable.
There’s no built-in way to set incident priority or automate routing based on time on the Free plan.

If you need automated time-based routing and priority handling:

I’d recommend looking at the Professional plan or higher. These plans let you set up multiple schedules, advanced escalation policies, and time-based rules so you can automate exactly what you described.

Hope it helps, enjoy your day!

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