Service not showing for Incident Workflow | Community
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Hi folks,

 

I recently created an Incident Workflow which triggers automatically for a service and everything is fine and working no problem.

However, now, I want to add a new kind of workflow that can be triggered manually for that same service, and for some reason, searching that service always returns “No Matches Found”..

Even if I enter into the workflow I that was already created a month or so ago, and “Edit” that service, I can see it populated, but let’s say I remove it and type it again, it will return “No Matches Found”.

If I clone a workflow, the service is populated with no issue, but obviously I need to create a manual trigger and I still encounter the issue.

It’s incredibly frustrating as this is holding up a major change to the way we handle certain incidents, so any advice on this matter would be greatly appreciated.

I've already raised a support request via Chat, but no response, hence I’m here.

Thanks!

Hi ​@aaronlrobertsww,

I understand a blocker like this can be frustrating. While waiting for support here are a few things you can try that might help you troubleshoot further:

  • Check your permissions: Make sure you have the right access to the service and that it’s not restricted to a team you’re not part of.
  • Service eligibility: Confirm the service is active and meets any requirements for manual workflow triggers.
  • Browser troubleshooting: Try clearing your cache, logging out/in, or using a different browser/incognito mode.
  • Workflow restrictions: Double-check if there are any limits on assigning the same service to multiple workflows, especially for manual triggers.
  • Quick workaround: Some users have had luck by renaming the service, saving, and then renaming it back.

If none of these work, it’s likely a bug or a backend config issue that PagerDuty support will need to resolve. I can confirm your support ticket has been created in the system, and I’ve followed with the team to expedite it. If you get a solution from support, please make sure to share it here for others!

Thank you and have a nice day!

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