Hi folks,

I recently created an Incident Workflow which triggers automatically for a service and everything is fine and working no problem.

However, now, I want to add a new kind of workflow that can be triggered manually for that same service, and for some reason, searching that service always returns “No Matches Found”..

Even if I enter into the workflow I that was already created a month or so ago, and “Edit” that service, I can see it populated, but let’s say I remove it and type it again, it will return “No Matches Found”.

If I clone a workflow, the service is populated with no issue, but obviously I need to create a manual trigger and I still encounter the issue.

It’s incredibly frustrating as this is holding up a major change to the way we handle certain incidents, so any advice on this matter would be greatly appreciated.

I've already raised a support request via Chat, but no response, hence I’m here.

Thanks!