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Hi, I am new to PagerDuty so hoping the following question makes sense. I have a Splunk alert triggering an incident in PagerDuty using the PagerDuty App for Splunk. PagerDuty correctly sends notifications by email, SMS, and phone call upon recieving those messages from Splunk. Additionally, I am sending a custom JSON payload using the Custom Details section in the Splunk App. These Custom Details are recieved correctly in the incident message but the Custom Details are not used by PagerDuty to populate the corresponding Custom Fields. Following is the Custom Details portion of the incident message received from Splunk "custom_details": { "display_text": "Sample display text.", "severity": "CRITICAL", "source": "Sample source", "summary": "Sample summary." } There also exists custom text fields defined in PagerDuty that correspond to each of these fields, named: display_text, severity, source, and summary. However, the Custom Fields section of each inci

Hi, I have a python script that opens Excel files to update them with the Xlsx.Workbooks.Open command. When I run the script locally on the server with the “rundeck” account, the script works correctly. When I run it via rundeck and pywinrm using the same user “rundeck” the Xlsx.Workbooks.Open command is in error : error \\data\\excel\\Suivi_sav.xlsx\\xa0". Several reasons are possible\\xa0:\\n\\n• The file name or path does not exist. \\n• This file is currently used by another program.\\n• The workbook you are trying to save has the same name as a currently open workbook.", ‘xlmain11.chm’, 0, -2146827284), None). I have the impression that when I launch via rundeck - pywinrm the user “rundeck” does not have the same rights as when I launch locally while being connected with the user “rundeck” Do you have any idea about this problem? THANKS. Pat

Hello, Looks like we don’t have support to assign priorities for incidents created using events API v2. Since the events API is asynchronous, the method of updating priority using update incident API soon after calling events API doesn’t work! (Since the incident wouldn’t have been created by then!) On the other hand, Create incident API supports priority assignment, but doesn’t support JSON objects in the custom details section. However we need both priority and JSON object support. Is there any workaround for this? If not, can we please consider this as a feature request?

Hi there, I am trying to create a new extension using the rest api v2 using POST https://api.pagerduty.com/extensions. It returns a 404 { “error”: { “message”: “Not Found”, “code”: 2100 } } Has anyone faced anything similar? Thanks Aparna

I registered two phones. I’m only getting push notifications on the one I registered last. On my profile page, Notification Rules tab, it doesn’t let me add my other phone. I need to be able to receive pages on multiple devices.

I have a webhook callback from Pagerduty { "event": { "id": "01EJ46VYY9Z7PCO3IUYCVNYV96", "event_type": "incident.triggered", "resource_type": "incident", "occurred_at": "2024-02-20T10:21:34.996Z", "agent": null, "client": null, "data": { "id": "Q085KKL1MNDZV2", "type": "incident", "self": "https://api.eu.pagerduty.com/incidents/Q085KKL1MNDZV2", "html_url": "https://lendinvest.eu.pagerduty.com/incidents/Q085KKL1MNDZV2", "number": 5992, "status": "triggered", "incident_key": null, "created_at": "2024-02-20T10:21:34Z", "title": "ALARM: \\"AWSBackupBackupFailureAlarm (sandbox)\\" in EU (Ireland)", "service": { "html_url": "https://lendinvest.eu.pagerduty.com/services/PTCNU63", "id": "PTCNU63", "self": "https://api.eu.pagerduty.com/services/PTCNU63",

When I try to create a manual incident via the PagerDuty UI I’m getting the message: “”" The coordinated_responding account ability is required to access conference bridge details “”" Despite the fact that setting a conference bridge is marked as optional (in fact setting a conference bridge doesn’t help here). This means I can’t page people. This seems pretty core to PagerDuty’s purpose? More worryingly I opened a support ticket on Friday, and have received no response yet. What are people’s experience of PagerDuty’s (lack?) of support?

PagerDuty’s CIO Eric Johnson published an article in TechRadar on the impact AI has on incident responders. 📖 Read on TechRadar: Where does the rise of AI put incident responders?

Hi there! How can I find out what teams do not have an escalation policy easily, other than having to go through one by one and check? We have 1 person who should be creating an escalation policy for every team, however there are others who have access to create Teams and we want to ensure they are setup correctly. Thanks! -Kristy Wickam

Hi, I am trying to get the user’s base role from PD API but so far didn’t find any API for this. All I can find is the role within a team but I need Base Role as well. Can you please add this feature or point me in the right direction if this is already available? Thanks

I’ve configure the PagerDuty/Zendesk integration and PD incidents are creating Zendesk tickets. My problem is I can’t figure out how to route these tickets to specific groups in Zendesk. Does anyone have any advice?

The developer docs have been updated with a full list of all valid time zone values: https://developer.pagerduty.com/docs/1afe25e9c94cb-types#time-zone

Hi Team, While raising incident from ServiceNow to PD it is creating duplicate one as you see below screenshot and that is linking with pagerduty. could someone please help me in resolving this?

(I’ve submitted this as a support request but I thought I’d drop it here as well for a wider audience…) We have licensed PD for all of our support/devops staff. However, we want to let other company staff create incidents. They don’t need to manage them or anything; they don’t need to be Pagerduty users at all. They just need to create them. We have Slack integration set up, and I had hoped non-PD-users could use /pd trigger to create incidents, but it appears that can only be used by registered PD users. It appears maybe email integration could be used by anybody, even a non-PD-user? I haven’t looked into it yet. But is there a better way to do this? /pd trigger would have been ideal, but if everyone in our company needs to have a PD account, that’s a non-starter for us. Thanks.

How to create a schedule for 3 people where person is on call for 8 hours a day. I’m able to create this schedule without any problem. What I want next though is to shift the schedule after a week. For eg- let’s say oncall schedule for the week 1 is as follows - user a - 12 am to 8am user b - 8am to 4pm user c - 4pm to 12am for the week 2, i want to offset the user’s schedule to 8 hours - user b - 12am to 8am user c - 8am to 4pm user a - 4pm to 12am how do i achieve this?

Hi We have an issue similar to this (https://community.pagerduty.com/forum/t/pager-duty-ignores-keypress-to-accept-calls/3767). We have one out of three iPhones on the same telco provider where it works, but for the two other phones, pressing 1 does not have an effect. Anyone able to assist us? Mikkel

Hi all Since yesterday, we have observed that some of the phones of our responders are not able to accept live calls by pressing 1 - pressing 1 simply does not have any effect. We have isolated three iPhones for which it works on only one of them. The phone company and Apple both say that the issue is not with them. My own phone is having this issue, but I had no issues getting through the phone menus of the phone company or Apple (had to press multiple numbers). Have anyone experienced anything similar? Mikkel

Curious about using the PagerDuty plugin for Backstage from Spotify? Our Senior Developer Advocate and plugin maintainer, @tiago barbosa breaks it down ⬇️ 📽️ Watch the short video tutorial: Here are 3 things you can do with the PagerDuty plugin for Backstage from Spotify 1️⃣ View all active incidents from your service, correlate them with recent change events, and reduce resolution time. 2️⃣ Quickly check who is on call. If there’s an issue with the service, you can contact this person or trigger an incident directly from Backstage. 3️⃣ Create a new service in Backstage in one step. This automatically configures the service in PagerDuty, sets up the integration, and enables a PagerDuty Card. You can easily select the escalation policy and noise reduction capability for your service as well. If you are interested in knowing more just check the project documentation here.

My organization uses AROW as a system of record and for job orchestration. I am attempting to construct a ruleset that allows for the first notification from the application to create an alert and then want to suppress the following alerts from that “Parent_runid” until 11:59pm that day. Is that possible? If not, is there another avenue I can explore to achieve the same results?

Hi, I need help on getting all the log entries of the alerts triggers only from my team( SQL team ). Any information on this will be really helpful for me

Hey there, I am developing a service that monitors my environment and sends pagers in case of an incident I was going over PagerDuty docs and found that using the RestAPI the service will be able to raise an incident on any app using a single token so the incident will be less detailed (e.g. I wasn’t able to add links on an incident) while EventAPI can provide much detailed incident but requires a token per service which can be hard to manage in a large environments My goal is to raise detailed incidents on any service using a single token I feel like I am missing something. can you tell me what is it?

I have a requirement for servicenow incident we have a t/f checkbox on incident form they would like when it is checked true and the priority is P1 or P2 that it automatically adds responder it would always be the same escalation policy. has anyone done something like this?

Hi, I follow Pagerduty Backstage Plugin installation via https://pagerduty.github.io/backstage-plugin-docs/getting-started/backstage/ but I am getting all the time: {“error”:{“message”:“Not Found”,“code”:2100},“suggestion”:“When using api.pagerduty.com, the /api/ prefix is not required.”}. Would like to know what that means … Also get the following: ::ffff:10.0.X.X - - [20/Jan/2024:09:57:39 +0000] “GET /api/proxy/pagerduty/services?include%5B%5D=integrations&include%5B%5D=escalation_policies&query=XXXXXXXXXXX&time_zone=UTC HTTP/1.1” 404 124 “-” “Amazon CloudFront” So seems can not make the plugin work ad only get this:

Hi, started happening a bit more than a week ago, changes to Service Routes got automatically discarded within some time, it is related to both creation of new Service Route or modification rules inside of existing one. Raised a ticket, but unfortunately no response within several days, any clue would be really helpful, maybe it is limitation of our license or it is some kind of a bug ?

Hi. Sometimes when we have a large number of alerts, slack integration fails and we need to delete and re add the connection to fix it. This happens often enough that we would like to automate it. (assuming there isn’t something else we can do to make integrations stop failing). I have found https://developer.pagerduty.com/api-reference/8ef45349ad57d-list-slack-connections to list connections. Is there a way for me to delete/add connections? Thank you.