Skip to main content

Creating duplicate incident in ServiceNow while triggering in PagerDuty

  • Feb 8, 2024 11:53 AM UTC
  • 1 reply
  • 68 views

Hi Team,

While raising incident from ServiceNow to PD it is creating duplicate one as you see below screenshot and that is linking with pagerduty. could someone please help me in resolving this?

image

    1 reply

    • PagerDuty User
    • PagerDuty Team 📟
    • Feb 8, 2024 12:52 PM UTC

    Hello @viswasri ponakala,

    Are you using the latest V8 PagerDuty app for ServiceNow, released last month? Also, I suggest that you contact support so that they can guide you in any troubleshooting actions.

    Terms & ConditionsAccessibility statement