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Hello,


Looks like we don’t have support to assign priorities for incidents created using events API v2.

Since the events API is asynchronous, the method of updating priority using update incident API soon after calling events API doesn’t work! (Since the incident wouldn’t have been created by then!)


On the other hand, Create incident API supports priority assignment, but doesn’t support JSON objects in the custom details section.


However we need both priority and JSON object support. Is there any workaround for this? If not, can we please consider this as a feature request?

Hello @poorvaja sriram,


Although this can be done directly in the events API v2 payload, you can set up an event orchestration rule to set/escalate the priority of the triggered incident based on content of the event payload:




Help it helps! 💚

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