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I’ve configure the PagerDuty/Zendesk integration and PD incidents are creating Zendesk tickets.


My problem is I can’t figure out how to route these tickets to specific groups in Zendesk.


Does anyone have any advice?

Hello @casey moore 🙂


Thank you for reaching out to us. As far as I understood you want to set the Zendesk group when the ticket is created. Unfortunately, we do not support mapping Zendesk Groups at the moment.


I would say to you to submit a feature request to your account team about this, the ability to map Zendesk Groups.


Thank you!

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