Ask a product question

I’m using a Samsung S23, and I cannot seem to set any notification volume for the high urgency notifications in PR unless I have my ring volume on. (Note: this is for times outside of DND; I still need to try that as well, but this is just for during the day, when I typically have my ring volume off.). Is there something I’m missing here? I have it set to allow PD to send notifications, I have “high-urgency override system volume” checked, but still when I go into the sound for the notification the sound slider is greyed out unless I have the ringtone for the whole phone set to non-silent.

Hi, I am trying to understand the difference in responder data available in Pagerduty Analytics insight. The incident list has a column called “responded_by_user_id” and Responder_list has column named “incidents” so when we try to filter data for any particular user should the total no incidents displayed in Incident list be similar to the count specified in the column “incidents” in responder_list. This is really confusing , please tell the difference between these two. For example: Suppose there are 5 different list of incidents shown which were responder by “responded_by_user_id” : x, then should the result of field “incident” in responder list be “incident” : 5

I am trying to extract data from pagerduty api using python script. I have written script to get list of all the incidents from a given specified date range from the available team data stored in json and using that data to display results of incidents from api https://api.pagerduty.com/analytics/raw/incidents/{incident_id}’. I am able to retrieve data for 1, 2 teams but when I add 500 + teams the results is around 10000 rows. I am not sure how to retrieve this in a faster way. It took me 2 hours and then script keeps on running. I am not sure how to bypass this pagerduty api limit , I have added pagination, I have used offset, limit. There is no straightforward guide on this. Please help

I’ve looked through the API docs and there’s no mention of being able to get a list of services that belong to a particular business service. How can we achieve this?

Hi, I’m just getting started with PD. I’d like to get a PD notification if one of my Veeam backup jobs fails. I not sure how to go about this. I can have Veeam email on job failure but unsure how I can get this as PD alert/incident. Any help would be appreciated.

Hello community, Are you aware of any endpoints for creating and modifying status dashboards? I know there are several GET Rest Endpoints, but I would also like to create them. I am using Terraform, but there is no corresponding resource available. I attempted a custom curl script (local-exec), but it did not work as the internal api/v1 endpoints seem unreachable for me. Any suggestions or ideas? Does anyone know if this is on the roadmap? Kind regards, Noel

I have free trial account selected EU region for account. But I am located in India (APAC). When trying to register new PagerDuty App I am getting an error as “you don’t have access to this feature” so, my question how can we create or register PagerDuty app?

I was using the following API /api/v1/reports/raw/incidents.csv?since=<>&until=<>&filters[urgency]=all&time_zone=America%2FLos_Angeles Suddenly it stopped working. Please let me know the reason and also if there is any other alternative. I like to have the same output format as I have some dependency on that one.

Hi, I don’t want to hear from any Atlassian or PagerDuty employees here. I want to hear from actual users who have used both systems and can give an honest comparison. I’ve been managing our PagerDuty system for close to 10 years and I think it’s great. We have it linked in with our LogicMonitor and have everything working exactly as we want. The only thing we use it for is so when LM sees a critical alert, it connects to PagerDuty and alerts whoever is on-call. We don’t use PD’s built-in incident tracking/ticketing as we use Zendesk for all that. We use PD strictly as a notification type system for alerts and for adding users, rerouting the alert, etc. We do have 2-way integration between the two so when we Ack in PD it Acks in LM, etc. The main thing I hate about PD is their support. They used to have live chat support which was great. These days I have to send in an email and then wait a week or two for a response. That is one of the main reasons we are investigating alterna

I have a couple of issues I am struggling with Under “Integrations > Your Integrations” it lists Salesforce and Salesforce Service Cloud Extension If I click on either of them they give me either an empty page in the case of the first, and an error for the second I want to remove them so I go to Integrations > Extensions and “Salesforce” is listed but the other isn’t at least not in the same way, if I click any of these links I get the above pages According to https://support.pagerduty.com/docs/extensions#delete-extensions-1 there should be the option to delete them but it doesn’t show in Safari or Chrome This is a concern as our slack notifications are showing this which I assume is added by the Salesforce extension but can’t find out anything more about it

Hello, I’m using the free version of PagerDuty and I’d like to Terraform the configuration. I create a token with full access, I’m able to create users, notifications_rules, service, but when I want to create an escalation_policy, I get a 403 error without more information (even in DEBUG mode of TF). response I have : pagerduty_escalation_policy.escalation_policy: Creating… ╷ │ Error: POST API call to https://api.pagerduty.com/escalation_policies failed: 403 Forbidden │ │ with pagerduty_escalation_policy.escalation_policy, │ on r-escalation_policy.tf line 1, in resource “pagerduty_escalation_policy” “escalation_policy”: │ 1: resource “pagerduty_escalation_policy” “escalation_policy” { │ ╵ No more logs. I delete the only on policy I had because with the free account I can have only one escalation policy, but the error is still there. Any idea ?

Hello, I started project using the pdpyras to integrate service sensors/ oncall calendar and ability to notifiy a service - all with Home Assistant https://github.com/jdrozdnovak/ha_pagerduty And I was wondering if there is a possibility to get a testing account. I am using my company account for development, but I am now thinking that is maybe not the greatest idea 🙂 Also contributions are welcomed Cheers!

Hi, Team, I’m iterating to all the schedules through rest api using python request schedule_layer_id = “” devops_schedule = False for x in session.iter_all(“schedules”): #print(“schedule name is -----”, schedule_name) if x[“name”] == schedule_name: devops_schedule = True schedule_id = x[“id”] break But I’m getting UserWarning: Stopping iter_all on GET /schedules at limit+offset=10100 as this exceeds the maximum permitted by the API (10000). The set of results may be incomplete. False is there any way to resolve this or any filters can we use ? looking at this did not get anything https://developer.pagerduty.com/docs/ZG9jOjExMDI5NTU2-filtering it will be great help if you can help me resloving this @devops

Newbie here! I’m trying to create a custom field to use in escalation policies. When creating the custom field, I keep getting a ‘Bad request’ error: name: can only contain a-z 0-9 and .... However, the Field Name nor the Field Options contain anything but letters (no white space either). Anyone else running into this problem / know a solution? Thanks in advance!

Is it possible to configure PagerDuty such that when an incident is triggered and classified as Priority 1 (P1) or Priority 2 (P2), then it escalates to a predefined escalation policy? other than it will not call the peoples that are in the escalation policy.

Hi. I have made some Incident workflows that utilize some custom status update templates. If the person on guard sets the incident to P1 some stakeholders will automatically get a status update using a custom status update template, saying that we have a incident. The same custom template are used when the person in change have updates to the status. When the incident is resolved the custom template is used again to send out a email that the incident has resolved. Again using the custom template. When resolving the issue there is a checkbox called “Post resolution note as status update” it checked by default. So if the person on guard is NOT unchecking it. Pagerduty will send out a Resolved note to all the stakeholders, using a completely other template!! Either we want the checkbox to be unchecked by default or we want to be able to use our custom template when it sends out the mail. We dont want to send two different emails out using two different templates. Does anyone know how to s

Nice to meet you, I’m a beginner in pagerduty…I want to Integrate my Arduino/raspberry pi with pagerduty… How to write the syntax for Integration for both Arduino/raspberry pi?.

Does Event Orchestration support ServiceNow events? I want to change the title of the PagerDuty incident that is triggered from ServiceNow.

Is it possible to set the the Communication Channel for a Service via Terraform? I’ve already got the pagerduty_service and pagerduty_slack_connection working together, but a new service will have the Communication Channel blank in the UI, and I don’t see any listed options in the TF resource.

I found this old forum post from 2019 which suggests we cannot update the alert’s custom details. Is this still the case? In which we have to open a new incident? For example, I want to dedupe multiple AWS Personal Health Dashboard alerts into one incident and have the custom details update with the latest AWS message. Otherwise, you have to go to the alert log and see the update or have multiple incidents triggered. Friends of Pagey – 18 Nov 19 Unable to update custom details of incident/alert with dedup key using Events... Hi, Can anyone help me with some guidance on how I can update the custom details on consecutive events being sent with the same dedup key? I had to follow through the incident timeline and click on “View message” to get the latest custom detail. ...

Hello, I was trying to create a proof-of-concept solution for a scenario where alerts/incidents are triggered by emails with ticket creation notifications. Message subjects contain ticket IDs, which I was able to extract with email integration rules. The last part of the scenario is to create a query that would add a worklog entry to a ticket from the email notifications. The API endpoint of the ticketing system requires that you supply the ticket number in the API endpoint url. I wanted to kindly ask for any suggestions on how this could be done with PagerDuty. Is it possible to use variables in outbound API endpoint queries?

we have noticed that EU tokens start with e+ while US tokens start wth u+ (for PagerDuty)Could you please let us know if this is expected behavior from PagerDuty (like is it documented somewhere)?

I had an incident triggered by an event sent to the API, however, I have difficulties identifying the source of the event (it does not match any of the sources I’m aware of, it doesn’t even match my tech stack). Is there a way to identify the source IP of the caller of the events API? Or anything that could help me pinpoint the source of the API call?

Let’s use this thread to learn each other’s open source contributions over 2023! Get your GitHubUnwrapped and come back here to share with us ⬇️ What are your top languages? Top repos? Most productive day? Number of Contributions? https://githubunwrapped.com/ Feel free to share your experiences, notable projects, and the challenges you’ve faced and conquered.

Hello 👋 I don’t know if you saw the announcement a few weeks ago but PagerDuty took ownership of the Backstage plugin and we have been busy! What are some of the things we released so far? 📝 New and improved documentation hosted on GitHub Pages 🤖 New backend plugin that introduces an easy way for you to create PagerDuty services directly from Backstage and automatically configure the plugin in your services 💄 Fixed some UI glitches that prevent the information to be presented to the user correctly 🛡️ Fixed some security vulnerabilities exposed by external dependencies ⬆️ Updated dependency and Backstage version support, and added support for React 18+ What is coming next? We are actively working on some new features that were requested by the community. If you want more details on what we’re working on check out the GitHub project page. Interested in contributing? We are always looking for people to help. If you want