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Limit Jira Sync in JSM Cloud

  • 24 January 2024
  • 1 reply
  • 3 views

Hello,

We currently expanded our jira integration to create incident issue types for all services in pagerduty. It’s now creating incidents for alerts with no priority assigned to them in PagerDuty. Is it possible to limit incidents created to only incidents/alerts that have a priority assigned to them either manually and incident creation or through incident automation when the alert is triggered?

1 reply

Hey @joshua giza, welcome to PD Community!

We will soon be introducing a workflow action for creating Jira Cloud tickets as part of Incident Workflows that will also work with JSM cloud. Stay tuned - and opt-in to email notifications on your profile to get all the updates! 😃


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