Does Event Orchestration support ServiceNow events?

did you ever figure this out? I’m hoping to treat teams differently. (IE I want Team B to not be paged for a sev2, but all other teams should be paged by a Sev2)

Hi @rusty redden, as ServiceNow uses Events API and not REST API - which is not compatible with Event Orchestration.

Here a custom solution shared by a PD support ambassador:

You can do is send payloads to a CET that’s service tied - choose some ServiceNow action and just have it fire of an event to PD. Or you can stick it inside the existing integration under one of our triggers.

If you were doing it raw you’d have to do some non-trivial work to make communication two-ways. And if you’re adding it to the existing integration you’d be creating a new branch for incident creation.