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373 Topics
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BIARD Thierry
posted in Ask a product question
Pagerduty extraction of json

Hello, I install the application PagerDuty on splunk. I have a field where I can set a json. The Path for the json is : event.custom_details.custum_details If I set a json, exemple {“toto” : {“subValue”:“toto1”, “suValue2”:“toto2”}, “titi” : “valueTiti”} I have the result event.custom_details.custum_details.toto.subValue=>“toto1” event.custom_details.custum_details.toto.subValue2=>“toto2” event.custom_details.custum_details.titi=>“valueTiti” But if I want to move all the json toto I have a String (not a json) event.custom_details.custum_details.toto =>"{“subValue”:“toto1”, “suValue2”:“toto2”}" or event.custom_details.custum_details[‘toto’] =>"{“subValue”:“toto1”, “suValue2”:“toto2”}" I would like to use the extraction to move the json “toto” into the custom_details because another process need the access in pagerduty to : event.custom_details.toto Exemple of my actual extraction : extraction = { “event.summary” = { template = “{{event.custom_details.custom_details.summar

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spikeNew Member
posted in Ask a product question
ServiceNow integration stopped working

I have an odd problem that started this morning between about 06:30 and 08:00 GMT. I have three Pager Duty services integrated with a single Assignment group in ServiceNow. Up until this morning, all three would raise incidents into ServiceNow and there would be comms between both the systems. As of this morning, two of the Services have stopped working. One writes nothing to ServiceNow at all, the other is creating empty incidents. The third continue to work fine. Does anyone have an inkling as to what might have changed this morning? Has there been some sort of PagerDuty release? I’ve looked but can’t find anything. Has anyone else had any similar problems today? Any help or direction would be appreciated!

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Irving Gonzalez
posted in Ask a product question
Is it possible to use variables in message templates

Seeing that workflow status messages support variables and allow us to use the templates was wondering if it is possible to insert variables used in email template portion in the message template portion.

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Nick Moeck
posted in Ask a product question
Unable to contact PagerDuty Support?

Hi, Curious if anyone else in the community has had trouble getting in touch with PagerDuty support recently. I have a ticket submitted over 3 weeks ago with no response, and one submitted over 1 week ago with no response. I’ve tried calling both phone numbers that I’ve seen published (1-844-700-DUTY and 1-844-800-DUTY) and both either just ring to infinity or go directly to voicemail.

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Nic
posted in Ask a product question
How do I create a team incident report with a date range through API using the pdpyras library?

Hello PD Community, I’m interested in querying the PD API endpoint to gather incident information by a specific team that I can use to create a bi-weekly report. The report would require the following details through PD’s REST API: Team involved Date Range (UTC) List of ‘high’ incidents within that date range. I’ve been working with the pdpyras library in Python and would like to pull out similar data from the following web call: https://company.pagerduty.com/api/v1/reports/raw/incidents.csv?since=2022-05-01T00%3A00%3A00&until=2023-05-15T23%3A59%3A59&time_zone=Etc%2FUTC&filters[team_ids][]=ABCDEF Can someone please explain how that would translate to pdpyras query?

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Mahi Agrawal
posted in Ask a product question
Integration of pagerduty with humio

Whenever I am trying to create a humio alert, it is triggering the pd alert only once. although another log is present, yet only the 1st alert is generated, no more updates of the alerts are shown on the pagerduty. Only new pd alert is generated when the previous alert is resolved. Is there any specific configuration that we need to focus on ?

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Lucas Oliveira
posted in Ask a product question
Add a stakeholder on a Professional plan

I noticed that in my pagerduty screen I have the possibility to add up to 5000 stakeholders. Looking at the documentation I saw that this would only be possible with the business plan. It turns out that I need this function to notify a stakeholder via phone and SMS when they are subscribed to an incident. Is this possible on my current Professional plan? What would be the cost if I registered a new Stakeholder user? Thanks!

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Preethu
posted in Ask a product question
How is pagerduty able to assign the servicenow ticket to someone who is not part of the snow ticket's assignment group?

How is pagerduty able to assign the servicenow ticket to someone who is not part of the snow ticket’s assignment group?

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Preethu
posted in Ask a product question
Report of who all linked their slack account with PagerDuty account

Hi team, Is there any way to get the list of users who didnt link their pagerduty account with slack account?

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Nic
posted in Ask a product question
How do I create a team incident report with a date range through API?

Hello PD Community, I am interested in querying the PD API endpoint to gather incident information by a specific team that I can use to create a bi-weekly report. The report would require the following details through PD’s REST API: Team involved Date Range (UTC) List of ‘high’ incidents within that date range. I am open to using either HTTP GET requests or pdpyras library. With pdpyras, I can use pd.list_all(“incidents”) to list a large record of incidents, and then iterate through to search for the corresponding team ID, but this seems highly inefficient and does not account for date ranges. Ideally, what I would like to pull out of the API endpoint is similar to the data that the following HTTPS endpoint contains: https://company.pagerduty.com/api/v1/reports/raw/incidents.csv?since=2022-05-01T00%3A00%3A00&until=2023-05-15T23%3A59%3A59&time_zone=Etc%2FUTC&filters[team_ids][]=ABCDEF Can someone lead me in the right direction as to how it might look through pdpyras or req

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Marko Koleznik
posted in Ask a product question
Include Last session in the List Users API

It would be very useful for us to have “last seen” (or last activity) of the user provided by the api on /users endpoint. To mitigate this, we are currently fetching list of users and then for each user we call user session endpoint which is far from ideal. We would also face some timeouts from time to time and is overall very flaky. Is there are way to obtain last session (only datetime) in the users list? Thanks, Marko

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PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
posted in Ask a product question
New articles on Working with Jobs

We’re working on adding content to our Getting Started area in documentation. There’s a whole section on Working with Jobs and we’ll be adding more soon to help new users get started more quickly. Let us know if you have topics you’d like us to add more information about!

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PagerDuty Community Team
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Dekel Amrani
posted in Ask a product question
Need help creating a Follow the Sun On call Scedule

Hi I am trying to create a somewhat follow the sun schedule for my team. note: All times are in UTC+3 I have an IL team of 3 which I want to be on call during IL daylight time (08:00 to 17:00) excluding IL weekends (Fri to Sat) I have 2 US EST folks who I need to join the on call between their daylight time (15:00 to 0000) and finally I have one engineer on PST who I also want to join the on call rotation between her daylight (18:00 to 03:00) As an added complication I want the US base team (Both EST and PST ) to be on call excluding their weekends which is (Sat to Sun) Can you help me create this schedule? is it possible? Thanks Dekel

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Milan
posted in Ask a product question
Azure alerts integration

Azure alerts recently moved into Log Alert v2 which means the result sets of your query will no longer be sent as a payload to the target, in this case, PagerDuty. The payload will instead have URL for query api which can be used to get the actual result data. Do we have any way in PagerDuty to unfold the underlying result data?

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Preethu
posted in Ask a product question
Use application service instead of configuration item in servicenow to be linked to PagerDuty

Hi team, How can we link application service instead of configuration item in servicenow to PagerDuty?

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Elke Verelst
posted in Ask a product question
Pagerduty integration with ServiceNow

Hello everyone, We’re going to setup the integration between some of our technical services in pagerduty and SN. Can the mapping between the technical service be done with any configuration item in the cmdb or does it have to be with the business service (like shown in SN). Thanks,

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PagerDuty UserDutonian
posted in Ask a product question
Configuration of Services & Orchestrations

Hi everyone, TL;DR - Looking for examples of how everyone else has their Services and Event Orchestrations configured. TIA! I joined my team about 6 months ago and one of my first projects was to convert our PagerDuty Event Rules to Event Orchestration. I had a pretty limited knowledge of the system and did the best I could given the time frame provided. Now that I’ve got a little more time, I’d like to see if there is a way to enhance the configuration of the Services/Orchestrations to be cleaner and more insightful. Currently, I have it set up as followed - Orchestration #1: Core Services (Production) Services: [SystemName1] (Production) [SystemName2] (Production P1-P2) [SystemName2] (Production P3) [SystemName2] (Production P4-P5) Goodnight (Production) After Hours Support - Core Engineers Catch-All (Production) Orchestration #2: Core Services (Non-Production) Services: [SystemName1] (Non-Production) [SystemName2] (Non-Production) Catch-All (Non-Production) All of the alerts get tri

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Xiaoming Gao
posted in Ask a product question
Can't update schedule with API

I was just trying to disassociate team and schedule with API call. But I got error like. “error”: { “message”: “Invalid Schedule”, “code”: 3001, “errors”: { “rotation_layers.members.base”: [ “Stakeholders cannot be added to schedules” ] } }, Previously, I was able to do it without any problems. So, what’s wrong with this error? What’s wrong with my schedule?

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Anonymous
posted in Ask a product question
MS Teams Integration

Whenever we use the ‘Start Meeting’ in the Teams integration, it starts the meeting in a dedicated chat. Is there any way to force it to start the meeting in a specified channel? We have a specific channel for each service and would like for the incident meeting to be held in the specified channel.

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Shatoria Poole
posted in Ask a product question
Receiving multiple call notifications in Pagerduty app after incident is acknowledged.

Our single responder keeps receiving extra calls after acknowledging the incident in the Pagerduty app. Instead of one call, it ends up being four calls back to back even after the issue is resolved in the app. The calls won’t go away unless the call is answered and the incident is resolved in the call. Why is this happening and is there any way to fix this issue?

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Suraj Gautam
posted in Ask a product question
Confluence Calender integration with PagerDuty

Hi everyone, is there a way where we can integrate confluence calendar with pagerduty on-call schedules. OR is there a way where we can put vacation holidays or anyother kind of leave of absence in pagerduty on call schedules instead of overriding it

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spikeNew Member
posted in Ask a product question
Service Orchestration doesn't fire

I have created a very simple Service Orchestration to set the priority on incoming incidents. This is to replace the existing Event Rule that we have (that I presume will be turned of in June). However it doesn’t work. No priority is set on the incoming incident. There’s no condition and PD says it should fire for every event - but it just doesn’t. Can anyway help with why?

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Yaniv Levi
posted in Ask a product question
Changing Incident Priority based on incoming alerts, grouped via Event Intelligence

Here is a scenario I’m looking to achieve. The account I’m referring to has EI enabled (30 minutes) and Global Orchestration (AIOps) 00:00 Alert A comes in, triggers Incident #001 and sets Priority to P3 00:25 Alert B comes in, grouped into Incident #001 setting Priority to P1 00:35 Alert C comes in, grouped into Incident #001 setting Incident status as Resolved Can you please tell me how this can be achieved.

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Nicolas Ah-hing
posted in Ask a product question
PagerDuty REST failed to trigger an incident: Requester User Not Found

We have implemented the ServiceNow pluging, everynow and then some incidents does not trigger PagerDuty and we get the following error in ServiceNow PagerDuty REST failed to trigger an incident: Requester User Not Found Is there a configuration to allow servicenow users who do not have a pagerduty account to still trigger a pagerduty incident ?

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Alexandru Mateescu
posted in Ask a product question
Incident routing by topic

Hi all I have the following situation that i need to solve: 3 nagios servers all pushing to pagerduty and for each host or service that is being alerted i’d like to distribute the incidents between 2 teams. Example: CPU load alert comes in, should be assigned to SRE, Disk space alert comes in, should be assigned to ITOps. Any possibility to do that? Thanks

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