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Hi friends, We have a single-layer schedule with six people, where each person is on duty for the entire 168-hour week (Monday 10 am to the following Monday 10 am). We would like to add a layer containing a single person who takes weekday (7 am to 4 pm, Monday-Friday) shifts once every seven weeks. So every seven weeks, the regular on-callers would have their weekdays overridden by the new layer. I know how to add a new layer with a single person; I know how to add time-of-day and day-of-week restrictions such that the single person on the new layer is scheduled for the required shift; I cannot grasp how to have that single person only activated every 7 weeks. I have tried adding our “Service Account” (i.e. “Nobody”) user to the new layer, but that results in the single person and “Service Account” alternating weeks. What I’m looking for is that a single person gets a week of weekday shifts every seven weeks, and the new layer is empty the other six w

When one HTML table is sent to pagerduty, it works fine and is positioned above the mail footer. When I send 2 or more tables, the one table is positioned above the footer and the rest is positioned below the footer. Does anyone know why this happens?

According to the following documentation https://developer.pagerduty.com/api-reference/697136b12f633-list-rules, we have to inspect the traffic for an Authorization header in the website, in order to obtain a bearer token to use the API. However I can see no such request or Authorization header within PagerDuty, is there some other way I can use this API?

Hi, We’re struggling to make some alterations to our existing PD configuration as we onboard some new engineers. I’m not sure if we’re approaching this the wrong way, it’s a limitation of PagerDuty or something else so would appreciate any thoughts and advice! First a bit of background: In our org, we have office hours and out-of-hours engineers. We have two schedules Daytime UK (9am-5pm Monday-Friday) and On Call (5pm-9am Monday-Friday & Friday 5pm – Monday 9am), configured using time restrictions. There’s an Escalation Policy named 24x7 which notifies the above two schedules. The problem: We’re introducing some new engineers in another region and they’ll cover alerts during their working day. This could be achieved by renaming and adding layers to the Daytime UK schedule and adjusting the time restrictions or by adding a new schedule; Daytime US

What is the best way to change urgency or severity within PagerDuty for an incident that starts in JIRA and is pulled into PagerDuty via the JIRA integration? It does not appear as though it is possible to send such incidents to the service orchestration.

In PagerDuty, I have seen only fixed Roles like Owner, Manager etc. Is it possible to create custom role?. If Yes, then how to create custom Roles, Please let me know

Hi, According to doc link, rest api can have 960 requests / min / user. Is it correct? What is the Rest Api Rate Limit per organization ? What is the Rest Api Rate Limit per Account ? What is the Rest Api Rate Limit per OAuth2.0 Token ?

Is there any API to list all the Audit log Events present in PagerDuty ? , We are having requirement to List all the Audit logs present in PagerDuty but we are not able to find any API which list all the audit log Events

Hello, We have some current automation posting to the enqueue endpoint to trigger alerts for our on-call individuals. These posts include the routing keys created by setting up an integration for each service using the Microsoft Flow integration. We’re currently migrating our workflows to another RPA tool instead of Flow and have rebuilt the functionality, but curious if there’s a generic API key. Is there a recommended/best practice method of triggering events/alerts via REST API for each service directory? We looked into the OAuth method, but this does not seem to be useful for events/alerts.

Audit Log Api Response not providing any log for login, password change or reset, logout , etc. Also Please provide complete list of events which are logged and accessible using audit log api like login, user created, user updated, password change or reset etc.

In Audit Log Api, we receive different records having log details but don’t understand which key will be used to differentiate activities / events among them. Questions - Is Audit Log Api returns incident logs? Please provide a list of events like login, logout, user added, user deleted, team added / updated / deleted etc.

Hi, I have the same question as was asked here in 2017, would like to get max and available user counts via the api. PagerDuty Community – 28 Sep 17 Max and available user count API? Is tehre a REST API that will return the max number of users and the av

I’m looking to schedule three users on a six week rotation. users A and B have a two week shift, and user C has two one week shifts, like this. AACBBC Any thoughts on how to do this? TIA.

Hi, I’m using OpenNMS to catch snmp traps from remote devices. When it receives a trap, OpenNMS matches it to a notification that sends an email to Pagerduty. The subject of the email is a unique combination of the device type, the remote hostname and trap name. I also have a second notification that matches the ‘Cleared’ trap. This sends an email to Pagerduty with the same subject and the email body contains the string ‘Severity: Cleared’ as shown below For some reason the incident is not being resolved. I hope that someone can help me to work out why it’s not working.

We have installed the ZenDesk PagerDuty integration and configured the API keys. The webhook test seems fine. When we attempt to sign into the PagerDuty application from ZenDesk it states that for full access to the application we require a different license. However, we have a professional license, which according to the following pages https://support.pagerduty.com/docs/zendesk-integration-guide and also PagerDuty

Hi, We have been exploring various reporting options, and it seems that we have encountered a slight limitation with our current capabilities. We are interested in creating a report or knowledge base that would allow us to search for an Incident name and retrieve all associated notes from incidents with the same title. Currently, our incident titles are based on AWS alarm names that arrive to PagerDuty. We would like to know if it is possible to generate a report that includes the notes added to PagerDuty for each AWS alarm (In essence, it would refer to a single Incident name and encompass all the notes that were added to multiple Incidents sharing the same name). Is this a feature that is supported within the PagerDuty workflow?

Hi, I am currently facing a challenge with managing AWS events through PagerDuty. Our objective is to automatically merge multiple identical events into a single incident and suppress all subsequent notifications. Unfortunately, we have encountered difficulties with the “Content-based” option for noise reduction in the Service Settings. Although different events were merged into a single incident, they were not actually identical. We attempted to solve this issue by using Event orchestration, where we set up a process to match the desired line in the ‘event.summary’ and then suppress multiple occurrences of these events using nested rules. However, this approach did not yield the desired results. I would like to ask if using Service Alert Grouping in combination with Event Orchestration is a normal practice, or if the Orchestration can “overwrite” the Service Alert Grouping settings. Would you be able to guide me to identify any flaws in my thinking or documentation that

Is this intentional? I just scheduled several overrides, but none seem to have any effect whatsoever on my Google calendar. It shows the regular cadence, meaning ones I’ve had overridden are still there and overrides I’m taking are not. This unfortunately renders the feed pretty much useless for me. The URL is still the same and I’ve refreshed the page several times. Am I missing something?

We are looking to integrate Dynatrace with Pagerduty. We are employing the out-of-the-box option that is mentioned here - Create an Integration on a PagerDuty Service I am looking for references about ‘encryption-in-transit’ AND ‘secure authentication’ between the two SAAS product. Please could you help with any reference material (video, demo or document). Much appreciate this! Regards, Amith

Hi, From my understanding there is no way to list incidents for an specific service which have been “Suppressed”, or that are an “Anomaly”, on the Online interface. See attached screenshot. Thus, I started looking into the API, and although I can list incidents for an specific service, I can’t seem to find a way to query based on the Incident Type: “Frequent” “Rare” or “Anomaly”, or if they are: Urgency: “Suppressed” or Status: “Resolved (Suppressed)”. Does someone know if this is possible?

I am using Service orchestration to Route incidents to different Services and want to define Custom Variable from source (default Pagerduty source) and replace CEF fields class, group and component using Regex RE2 (?i)(\\W|^)(credit)(\\W|$) I am not getting event fields replaced here. Any reason. I am not using AIOps Pagerduty. Source: raw_event.summary and event.summary

Hi, https://developer.pagerduty.com/api-reference/f3bfe4c8d1de2-list-the-supporting-business-services-for-the-given-business-service-id-sorted-by-impacted-status gives us a list of business services and their supporting services. How can we set supporting services for a business service via the API? This endpoint: https://developer.pagerduty.com/api-reference/3fb4a13b59634-associate-service-dependencies seems to only work for technical services, not for business services Thanks!

Hi all. I’m wondering if the REST API has a default filter for the list incidents endpoint. I created a few test incidents in the website a few months ago and they were showing up before in the API but now they are not there any more. I then proceeded to create a new Incident and that one is present in the API response though. Is there some sort of filter being applied so that only incidents with a certain age are being sent? What else could be the cause for this behavior? This is the full URL I’m using: https://api.pagerduty.com/incidents?include%5B%5D=assignees&limit=200&include%5B%5D=first_trigger_log_entries

Hi, I am fairly new to PagerDuty, and I am working on a task to fetch data from PagerDuty and load it in a bucket in GCS and I am planning to do it by a Python script. Can someone please give me a high level overview of how to do it? I am not sure if I should use Rest APIs or Event APIs. Any guidance would be much appreciated, thank you!

Hello community, greetings from Brazilian countryside! I’d like to know if there is any chance to change my mobile device name. Today we use one login to 4 users, and for our iPhone users we’ve gotten a problem. The device name is the same, and I couldn’t find where do I change the device name, e.g. Lucas’s iPhone, Mark’s iPhone, etc. Is there a place to do this change? My best regard! Lucas