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  • 284 Topics
  • 447 Replies
284 Topics
J
Jordan Safer
posted in Ask a product question
Sending a test page

Hi! In paging software I’ve worked with in the past, I was able to send a page directly to another user, which would alarm on their device until they acknowledged the page (effectively a full test of the paging mechanism). How can I do this with PagerDuty? I tried creating an “Incident” and assigning it to myself, but PagerDuty auto-acknowledges the incident. I tried the “send test feature”, but I only received a ping from this, not an actual page. Thank you for your help!

2
P
1 year ago
K
Kevin Murphy
posted in Ask a product question
Events API V2 - Update Custom Details

I found this old forum post from 2019 which suggests we cannot update the alert’s custom details. Is this still the case? In which we have to open a new incident? For example, I want to dedupe multiple AWS Personal Health Dashboard alerts into one incident and have the custom details update with the latest AWS message. Otherwise, you have to go to the alert log and see the update or have multiple incidents triggered. Friends of Pagey – 18 Nov 19 Unable to update custom details of incident/alert with dedup key using Events... Hi, Can anyone help me with some guidance on how I can update the custom details on consecutive events being sent with the same dedup key? I had to follow through the incident timeline and click on “View message” to get the latest custom detail. ...

4
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9 months ago
A
ahowey
posted in Ask a product question
create incident using python

I’ve been tasked to writing a python script to validate database restores and, if the restore fails, to trigger a PagerDuty incident. The main body of the script is finished, but I am having trouble with the part that would trigger an incident. I’ve looked at pdpyras and I’ve looked at the example script at https://github.com/PagerDuty/API_Python_Examples/blob/master/REST_API_v2/Incidents/trigger_incident.py. The latter seems like it would meet my requirements better than pdpyras, but I have some questions about some of the variable values in the script. “API_KEY” is self-explanatory, but are there specific values required for “SERVICE_ID” and “FROM”, or are those values that I can assign? I’m working in a GovCloud environment, so I want to be sure that the URL “https://api.pagerduty.com/incidents” is appropriate for what I’m trying to do. “api.pagerduty.com” is reachable from the server, from which the script will run: $ nc -zv api.pagerduty.com 443 Connection to api.pagerduty.c

4
A
2 years ago
A
Alper Ardıç
posted in Ask a product question
I'm not getting phone calls from PagerDuty

Hi everyone! Simply ı’m not getting phone calls from pagerduty. When ı’m on-call ı only get application notifications. My contact informations are corrrect and my first on-call periods ı was getting phone calls and after sometimes ı started to not getting phone calls. Thanks for helping!

4
J
10 days ago
D
Denis Haskin
posted in Ask a product question
Easiest way to allow other users in our company to create incidents?

(I’ve submitted this as a support request but I thought I’d drop it here as well for a wider audience…) We have licensed PD for all of our support/devops staff. However, we want to let other company staff create incidents. They don’t need to manage them or anything; they don’t need to be Pagerduty users at all. They just need to create them. We have Slack integration set up, and I had hoped non-PD-users could use /pd trigger to create incidents, but it appears that can only be used by registered PD users. It appears maybe email integration could be used by anybody, even a non-PD-user? I haven’t looked into it yet. But is there a better way to do this? /pd trigger would have been ideal, but if everyone in our company needs to have a PD account, that’s a non-starter for us. Thanks.

7
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7 months ago
N
Nikhil Owalekar
posted in Ask a product question
How to send an email notification when an Incident is resolved ?

Hi, We have an incident that is configured to notify someone over the email. So, whenever that specific incident gets created, the email recipient gets notified. We want the email recipient to get notified when the incident is resolved. We tried to set following notification setting in the User config, When any of my incidents are resolved, html email me at OutageAlerts@company.org Although, when the incident is resolved, it notifies only those who have acknowledged the incident. So, if the incident is not acknowledged by the email recipient, the recipient does not get the resolved notification. Is there a way to send a Resolved notification to a user even when the incident is not acknowledged by the user ?

5
L
2 years ago
M
Martin StoneDutonian
posted in Ask a product question
Introducing a new PagerDuty CLI

Hi there! My name is Martin Stone, and I’m a PagerDuty Solution Architect. I want to share a little side project that I’ve been working on for while, because it’s starting to get pretty useful. It’s a new command line interface (CLI) for PagerDuty. There are lots of ways to interact with PagerDuty programmatically, but I wanted to make something that was user-focused, easy to install, and easy to use for common PagerDuty tasks. Among other things, it’s good at user and admin tasks like “acknowledge and snooze all my incidents,” “put a bunch of services into maintenance mode,” “output a CSV of some or all users,” and so on. It’s super easy to install and get started. My PagerDuty CLI is open source and it’s implemented in TypeScript using the oclif framework. I wrote a user guide that covers installation and gives some examples; you can find that here. The source (and a complete listing of available commands) is published here. I’m sure I don’t need to tell you that this is just third p

25
A
1 year ago
M
Mike Strittmatter
posted in Ask a product question
Email to trigger PagerDuty Incident

Is it possible to trigger an incident by sending an email to PagerDuty?

9
D
3 years ago
D
Daniel Brady
posted in Ask a product question
Configurable iOS High-urgency/Critical Alerts volume

Hi! I was just added to my organization’s PagerDuty rotation, and after setting up the iOS app on my phone and testing out the notifications, I discovered that I cannot adjust the volume of the high-urgency notifications, which are sent as native Critical Alerts. A quick Google for “ios critical alerts volume” shows that controlling the volume of these alerts is not possible as an iPhone user, but it is possible as an app developer; this blog post shows something called “PushOver” allowing users to configure Critical Alert volume on a scale of “loud” to “deafening”. “Deafening” is how I would describe the current volume level of the high-urgency notifications, and this is just not acceptable in my situation: I’m not the only person in my building, and I can hear these notifications outside on the street, two-stories down 😅. I understand their importance, but the whole apartment building doesn’t, and I’m sure to run into problems with the neighbors if I turn these on. Can you pl

16
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7 months ago
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