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354 Topics
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Shatoria Poole
posted in Ask a product question
Receiving multiple call notifications in Pagerduty app after incident is acknowledged.

Our single responder keeps receiving extra calls after acknowledging the incident in the Pagerduty app. Instead of one call, it ends up being four calls back to back even after the issue is resolved in the app. The calls won’t go away unless the call is answered and the incident is resolved in the call. Why is this happening and is there any way to fix this issue?

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Suraj Gautam
posted in Ask a product question
Confluence Calender integration with PagerDuty

Hi everyone, is there a way where we can integrate confluence calendar with pagerduty on-call schedules. OR is there a way where we can put vacation holidays or anyother kind of leave of absence in pagerduty on call schedules instead of overriding it

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spikeNew Member
posted in Ask a product question
Service Orchestration doesn't fire

I have created a very simple Service Orchestration to set the priority on incoming incidents. This is to replace the existing Event Rule that we have (that I presume will be turned of in June). However it doesn’t work. No priority is set on the incoming incident. There’s no condition and PD says it should fire for every event - but it just doesn’t. Can anyway help with why?

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Yaniv Levi
posted in Ask a product question
Changing Incident Priority based on incoming alerts, grouped via Event Intelligence

Here is a scenario I’m looking to achieve. The account I’m referring to has EI enabled (30 minutes) and Global Orchestration (AIOps) 00:00 Alert A comes in, triggers Incident #001 and sets Priority to P3 00:25 Alert B comes in, grouped into Incident #001 setting Priority to P1 00:35 Alert C comes in, grouped into Incident #001 setting Incident status as Resolved Can you please tell me how this can be achieved.

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Nicolas Ah-hing
posted in Ask a product question
PagerDuty REST failed to trigger an incident: Requester User Not Found

We have implemented the ServiceNow pluging, everynow and then some incidents does not trigger PagerDuty and we get the following error in ServiceNow PagerDuty REST failed to trigger an incident: Requester User Not Found Is there a configuration to allow servicenow users who do not have a pagerduty account to still trigger a pagerduty incident ?

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Alexandru Mateescu
posted in Ask a product question
Incident routing by topic

Hi all I have the following situation that i need to solve: 3 nagios servers all pushing to pagerduty and for each host or service that is being alerted i’d like to distribute the incidents between 2 teams. Example: CPU load alert comes in, should be assigned to SRE, Disk space alert comes in, should be assigned to ITOps. Any possibility to do that? Thanks

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Preethu George
posted in Ask a product question
Change title of pagerduty incident coming from Servicenow

Hi team, Can somebody tell how and where we can customize the title of pagerduty incident that is coming from Servicenow? By default naming convention is ‘Servicenow incident number: incident description’ in PagerDuty incident. I want to change it. Please help me

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Anonymous
posted in Ask a product question
recordings on rundeck.wistia.com

On https://docs.rundeck.com/docs/learning/howto/acl_basic_examples.html we find the following: And the recording from this (opens new window)Office Hours on Best Practices for Setting up Rundeck ACLs unfortunately, wistia.com is not freely accessible. Even after signing in to wistia with a Microsoft Account, I was not able to access this recording. I suggest that Rundeck team should publish such content on a platform more open and broadly accessible (I did find some interesting videos on youtube, but I cannot say, wether the said video is pressent there). Kind regards, Tom

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Santosh
posted in Ask a product question
ServiceNow and PagerDuty Integration - Turn off Self Acknowledgement when ServiceNow Incident gets assigned to

When ServiceNow Incident is Assigned to Any person, PagerDuty Incident gets assigned to that person and self acknowledged. We don’t want to Self Acknowledge the PagerDuty incident when ServiceNow Incident is assigned to anyone. The Assigned To Field in ServiceNow is updated with any person, PagerDuty Should not acknowledge and stay Triggered until Paged out person acknowledges the PagerDuty. How to make that happen? Looking at Business Rules - PD Ack incident on self-assignment, does this needs to be turned off?

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PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
posted in Ask a product question
Process Automation Happy Hour on Twitch Friday! Add your questions!

Hi folks! The Process Automation team will be joining me on Twitch on Friday to talk about the new next-generation architecture for the Runners! There’s a webinar tomorrow as well: https://bit.ly/3G0iQSm If you’ve got questions, add them to this thread, and we’ll do our best to answer them on the stream Friday. In the meantime, you can check out yesterday’s Release Notes stream for an intro to the new architecture and some of the great features: Follow us on Twitch at https://twitch.tv/pagerduty, and we’ll see you Friday at 4pm EDT / 1pm PDT for the Happy Hour!

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PagerDuty Community Team
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Louis
posted in Ask a product question
Multiple services for a single UptimeRobot integration

Hello, I have many websites with a UptimeRobot monitor for each one, and I want to know if I can use a single UptimeRobot integration (single integration key) for managing multiple PagerDuty services. Basically : 1/ On UptimeRobot : Website A => alert contact with integration key XYZ Website B => alert contact with integration key XYZ Website C => alert contact with integration key XYZ 2/ On Pagerduty : if Website A is down / up => open / close incident on Website A service if Website B is down / up => open / close incident on Website B service if Website C is down / up => open / close incident on Website C service Thank you very much for your help ! Regards

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Robert Cannon
posted in Ask a product question
Ignore certain alarms

Hi, I have a noisy alarm coming from prometheus that I am not able to silence and is well documented as being unable to turn off -> https://github.com/prometheus-community/helm-charts/issues/1773#issuecomment-1201724576 How am I able to have pagerduty stop sending alerts for this particular alarm? The alarms looks something like this: Summary [FIRING:1] (InfoInhibitor pending config-reloader prometheus-nodes-api alertmanager-prometheus-nodes-api-0 kube-system/prometheus-operator-kube-p-prometheus none) With some details coming through pagerduty like this: Labels: - alertname = InfoInhibitor - alertstate = pending - container = config-reloader - namespace = prometheus-nodes-api - pod = alertmanager-prometheus-nodes-api-0 - prometheus = kube-system/prometheus-operator-kube-p-prometheus - severity = none Annotations: - description = This is an alert that is used to inhibit info alerts. By themselves, the info-level alerts are sometimes very noisy, but they are relevant when co

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CE
posted in Ask a product question
Slack integration Resolved being sent

Hi everyone, I have Slack Integration on my team, notification type stakeholder and only “Triggered” updates. With theses configs, i still get “Resolved” on slack channel. Do you know if i am missing anything? Best regards.

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Preethu
posted in Ask a product question
Webhook Import Rows

Webhook Import Rows is empty. Incidents are not flowing from PagerDuty to ServiceNow. Could someone please help me here?

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Anonymous
posted in Ask a product question
show profile selectively

afaik, the edit profile section has no option to steer what is seen in public. I would like to be able to define a nick, and decide whether the broad public can see further details like company name etc.

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MAHESH GOSWAMI
posted in Ask a product question
Show only weekend calendar

Hi team , We have specific team which is on pagerduty schedule for weekend. We have created the layer, Is it possible to only show weekend calendar for the team as now it is showing whole week in the schedule tab.

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Roger
posted in Ask a product question
Rundeck jobs fail when powershell script hits any error. NonZeroResultCode

Rundeck 4.8.0 community version on Redhat 9 Linux with Windows node. My Rundeck jobs call powershell (.ps1) scripts on the windows node as a command. For example : Command : E:\\Scripts\\test.ps1 -name ${option.name} -address ${option.address} If there are any errors encountered in the script, the Rundeck job dies. The rundeck output gives the NonZeroResultCode message NonZeroResultCode: [WinRMPython] Result code: 1 There’s more code that needs to be run after where the error occurred, but Rundeck just dies and doesn’t continue the rest of the .ps1. I previously used Rundeck version 3.something, I thing it was 3.9. If there was an error in the script, such as a get or a set failed, the Rundeck console would just display the text of the error in red, and continue. Now I know I can change my code and add try/catch statements, -erroraction SilentlyContinue and so on. However it makes no sense to me that Rundeck takes it upon itself to kill my script because a get or a set failed. I want t

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Hayley Smith
posted in Ask a product question
Azure Alert to Global Orchestration

I was wondering if there were a way to send an alert directly from an Azure action group to a global orchestration api? I’ve noticed that if I send directly using the orchestration key v2 event api it doesn’t fire - I’m assuming as the payload doesn’t match what PagerDuty is expecting vs if you add the azure integration directly to a service and alert that way it’s quite happy?

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Josh Hodkinson
posted in Ask a product question
Close Incident when alert comes in

Hi I was wondering if it is possible to close an incident with a new alert from the same source. I am using Mezmo to check for BFD alerts but have no way of closing the incident automatically when the link comes back up. So I was hoping to use an up alert from Mezmo to close the incident that is created by the down alert, is there anything that can do this within Pagerduty, or would it be best to look at Mezmo? Sorry if this has already been asked or documented. Thanks

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Elke Verelst
posted in Ask a product question
how does the transient alert-setting work?

hello, How I understood it was that pagerduty would pause the incident-creation & notification for incoming alerts for x minutes and wait for it to be auto-resolved. And only in case it isn’t resolved within the x-minutes create an incident. I’ve done some tests (setting = 10 minutes) and the incidents are created immediately when the alert arrived, executing workflows and escalation policies. Am I missing another setting that should be set? Thanks in advance

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Roger
posted in Ask a product question
Authenticating AD nested groups

I have Rundeck 4.10.1 running on RH linux 9. I have AD authentication set up which works well. I have various Rundeck security groups in Active Directory and various aclpolicy files in /etc/rundeck to allow different groups have permissions to certain projects. All works well. But I want to nest existing AD groups into the Rundeck groups so that I don’t have to add 100 individuals to a rundeck group to give permissions. jmurphy is a member of the Engineering group. If I add Engineering to RundeckEngineering, jmurphy has no permissions. If I add jmurphy directly to RundeckEngineering, he gets the Rundeck permissions. Here is my jaas-activedirectory.conf file: activedirectory { com.dtolabs.rundeck.jetty.jaas.JettyCachingLdapLoginModule required debug=“true” contextFactory=“com.sun.jndi.ldap.LdapCtxFactory” providerUrl=“ldap://NYMGMTDC01.management.corp:389” bindDn=“CN=rundeck,OU=Service Accounts,OU=Management,DC=mydomain,DC=corp” bindPassword=“PASSWORD” authenticationMethod=“simple” forc

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PagerDuty Community Team
PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
posted in Ask a product question
Version 4.11.0 is here!

Dear Community, Version 4.11.0 is here! This release includes two new Plugin Suites for ServiceNow and Jira to simplify configuration of these plugins and an official Docker image for the Runner. docs.rundeck.com – 13 Mar 23 4.11.0 Release Notes Name:

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PagerDuty Community Team
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Federico Mannucci
posted in Ask a product question
Missing slack channels in official integration

Hello, writing here after trying to reach the official support via mail and receiving no answers. People in my organization are having issues when trying to direct alerts to specific slack channels, for example, I am unable to find “docs-processing-eng-oncall” in the screenshot. Any suggestion on how to address this? Multiple teams have complained about this already. Regards, Federico

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Mikheil Gasoiani
posted in Ask a product question
Changing impacted service after creating incident

Hello. Is it possible to change the impacted service after it has been created? Not to create a new one, but rather have the ability to freely change it any given time. Thank you in advance.

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Preethu George
posted in Ask a product question
Webhook getting automatically disabled

Hi Team, When I create an incident in PagerDuty to ServiceNow, the webhook is getting automatically disabled. Does someone know what the possible reasons could be for webhook getting failed?

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