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Hello, I want to ask about the plans differences, I want to know all the features of the free plan, i saw that the teams feature is only available in the business plan but i want to ask if i can have a subdomain containing 5 free accounts and sharing the services and incidents together? and assigning to each other and having analytics like SLA and some statistics?

Hello, I try to detected all activity user in PagerDuty and i have observed anomalies on the endpoint “/users/{actor_id}/sessions” It seems that this does not return the activity of users who use the mobile application. As well as users who do not authenticate via SSO. Do you have a solution to this so that we can know the real activity of our users on PagerDuty? Sincerely.

Hi, my current problem is that once an incident is acknowledged, new incidents of the same severity (though different incidents) will no longer trigger an alert. So, say, if I am alerted with a high severity alert and I acknowledge it instead of resolving, no new high severity incidents will alert. Is there a way to change this such that each new incident will create an alert, as long as it’s not identical to an already acknowledged incident? Thank you!

Hello, I had set rules in pager duty to reduce noise and get calls only if the problem was critical. My problem is even if I set those rules using orchestration, I’m still getting the urgency high when it’s warning severity like in the screenshot below. I’m glad for any help if someone knows about this problem. Thank you in advance: .

Hey all! I’m trying to configure PagerDuty to work with SentinelOne with their “integration” but i’m getting this error PagerDuty] Error Code: 1008 Error Message: Requester User Not Found Errors: [] Reason: ‘Create PagerDuty issue on’ is set to All Threats (Warning: Potentially disruptive to business operations). My config seems fine : I read that the “from” is now mandatory but from the screenshot it seems it’s not an option to configure it. Anyone had this issue before?

Hi, I met a problem when creating a workflow. So I added a few actions, then added a condition trigger AND a manual trigger which both has 48 tech services assigned. Also I run the API get workflow, it shows it has 2 triggers. But on the workflow detail page, the manual trigger does not appear Problem: when trigger a tech service incident, which should use this workflow, workflow not being used. To compare, I created a similar workflow which has condition + manual trigger, both has 1 tech service assigned. and it works perfect I wonder if someone could tell me where I could look at logs and knows what exactly happened? thank you in advance

Is there a API or script to bulk create new users in PagerDuty? I tried https://github.com/PagerDuty/public-support-scripts/blob/master/import_users/import_users.rb which has errors. Also the pypd library is old https://pypi.org/project/pypd/

Short Version If a “resolve” message is sent to the /enqueue endpoint of the v2 API and the dedup-key finds no corresponding triggered alert, is the message just silently dropped? Long Version As part of our custom CI/CD system we send deployment messages to both the /enqueue and /change/enqueue endpoints of the v2 API. The idea is that both successful and failed deployments send messages to both endpoints but for the /enqueue endpoint we have a rule that suppresses the successful messages because we don’t need to see them. The failed deployment messages are not suppressed and do create incidents which are resolved by subsequent successful deployments. However, I can’t actually find any suppressed alerts for successful deployments to the /enqueue endpoint so I don’t think we even need the rule to do the suppression. We currently use a very simple dedup-key like <app>-<stage>-<region>. I’m thinking that means that the API can only really use the message if a correspon

Hi there, I couldn’t find a method to compare the number of alerts with the number of incidents. I want to know how many alerts have been saved. Any ideas to get the desired info? Thanks.

My company currently keeps 7 in our account, and 3 of them are not used anymore. I could not find a way to stop renewal of those unused licences on the subscription management panel. How can I do it?

Hi friends, We have a single-layer schedule with six people, where each person is on duty for the entire 168-hour week (Monday 10 am to the following Monday 10 am). We would like to add a layer containing a single person who takes weekday (7 am to 4 pm, Monday-Friday) shifts once every seven weeks. So every seven weeks, the regular on-callers would have their weekdays overridden by the new layer. I know how to add a new layer with a single person; I know how to add time-of-day and day-of-week restrictions such that the single person on the new layer is scheduled for the required shift; I cannot grasp how to have that single person only activated every 7 weeks. I have tried adding our “Service Account” (i.e. “Nobody”) user to the new layer, but that results in the single person and “Service Account” alternating weeks. What I’m looking for is that a single person gets a week of weekday shifts every seven weeks, and the new layer is empty the other six weeks.

When one HTML table is sent to pagerduty, it works fine and is positioned above the mail footer. When I send 2 or more tables, the one table is positioned above the footer and the rest is positioned below the footer. Does anyone know why this happens?

According to the following documentation https://developer.pagerduty.com/api-reference/697136b12f633-list-rules, we have to inspect the traffic for an Authorization header in the website, in order to obtain a bearer token to use the API. However I can see no such request or Authorization header within PagerDuty, is there some other way I can use this API?

Hi, We’re struggling to make some alterations to our existing PD configuration as we onboard some new engineers. I’m not sure if we’re approaching this the wrong way, it’s a limitation of PagerDuty or something else so would appreciate any thoughts and advice! First a bit of background: In our org, we have office hours and out-of-hours engineers. We have two schedules Daytime UK (9am-5pm Monday-Friday) and On Call (5pm-9am Monday-Friday & Friday 5pm – Monday 9am), configured using time restrictions. There’s an Escalation Policy named 24x7 which notifies the above two schedules. The problem: We’re introducing some new engineers in another region and they’ll cover alerts during their working day. This could be achieved by renaming and adding layers to the Daytime UK schedule and adjusting the time restrictions or by adding a new schedule; Daytime US . However, for the foreseeable future, the new engineers would only be covering a subset of services. So Services A, B and C would be su

What is the best way to change urgency or severity within PagerDuty for an incident that starts in JIRA and is pulled into PagerDuty via the JIRA integration? It does not appear as though it is possible to send such incidents to the service orchestration.

In PagerDuty, I have seen only fixed Roles like Owner, Manager etc. Is it possible to create custom role?. If Yes, then how to create custom Roles, Please let me know

Hi, According to doc link, rest api can have 960 requests / min / user. Is it correct? What is the Rest Api Rate Limit per organization ? What is the Rest Api Rate Limit per Account ? What is the Rest Api Rate Limit per OAuth2.0 Token ?

Is there any API to list all the Audit log Events present in PagerDuty ? , We are having requirement to List all the Audit logs present in PagerDuty but we are not able to find any API which list all the audit log Events

Hello, We have some current automation posting to the enqueue endpoint to trigger alerts for our on-call individuals. These posts include the routing keys created by setting up an integration for each service using the Microsoft Flow integration. We’re currently migrating our workflows to another RPA tool instead of Flow and have rebuilt the functionality, but curious if there’s a generic API key. Is there a recommended/best practice method of triggering events/alerts via REST API for each service directory? We looked into the OAuth method, but this does not seem to be useful for events/alerts.

Audit Log Api Response not providing any log for login, password change or reset, logout , etc. Also Please provide complete list of events which are logged and accessible using audit log api like login, user created, user updated, password change or reset etc.

In Audit Log Api, we receive different records having log details but don’t understand which key will be used to differentiate activities / events among them. Questions - Is Audit Log Api returns incident logs? Please provide a list of events like login, logout, user added, user deleted, team added / updated / deleted etc.

Hi, I have the same question as was asked here in 2017, would like to get max and available user counts via the api. PagerDuty Community – 28 Sep 17 Max and available user count API? Is tehre a REST API that will return the max number of users and the available number of users for an account? If I try to create a user using the API and have reached max user count what is the API response? Thanks, Stvee I have looked at the api reference but it does not seem as if this is possible. Could anyone confirm this and perhaps suggest an alternative method to monitor available users? Thank you. – Pete

I’m looking to schedule three users on a six week rotation. users A and B have a two week shift, and user C has two one week shifts, like this. AACBBC Any thoughts on how to do this? TIA.

Hi, I’m using OpenNMS to catch snmp traps from remote devices. When it receives a trap, OpenNMS matches it to a notification that sends an email to Pagerduty. The subject of the email is a unique combination of the device type, the remote hostname and trap name. I also have a second notification that matches the ‘Cleared’ trap. This sends an email to Pagerduty with the same subject and the email body contains the string ‘Severity: Cleared’ as shown below For some reason the incident is not being resolved. I hope that someone can help me to work out why it’s not working.

We have installed the ZenDesk PagerDuty integration and configured the API keys. The webhook test seems fine. When we attempt to sign into the PagerDuty application from ZenDesk it states that for full access to the application we require a different license. However, we have a professional license, which according to the following pages https://support.pagerduty.com/docs/zendesk-integration-guide and also PagerDuty Customer Service Operations Pricing Explore our Customer Service Operations pricing options. Try it free for 14 days and bridge the gap between customer service and engineering. No credit card required. should be sufficient. Has anyone else seen this issue or know of a fix? I have opened a support ticket with PagerDuty about this but had no response as yet. Interestingly when we save permissions preferences for the integration it seems to work ok until we return to the page when we see default permissions. I don’t know