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Hi, I met a problem when creating a workflow.

So I added a few actions, then added a condition trigger AND a manual trigger which both has 48 tech services assigned. Also I run the API get workflow, it shows it has 2 triggers.

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But on the workflow detail page, the manual trigger does not appear

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Problem: when trigger a tech service incident, which should use this workflow, workflow not being used.


To compare, I created a similar workflow which has condition + manual trigger, both has 1 tech service assigned. and it works perfect

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I wonder if someone could tell me where I could look at logs and knows what exactly happened?

thank you in advance

Hi,

This looks to be related to Incident Workflows. I’ll see if someone from that team can take a look at this. Most of us here are Process Automation experts. Might take a few days due to the US holiday.


~Forrest

I tried to down the tech services to 11 and reproduced the problem. Seems a solid bug on pagerduty side.

Thanks in advance.

Hi @li a liu, Like you said, this is a bug on PD side. I see you submitted a support ticket and I can assure you the dedicated team is taking care of it for you!

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