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Incident workflow triggers not working after assign 48 tech services.

  • November 22, 2023
  • 3 replies
  • 15 views
L

Hi, I met a problem when creating a workflow.
So I added a few actions, then added a condition trigger AND a manual trigger which both has 48 tech services assigned. Also I run the API get workflow, it shows it has 2 triggers.
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But on the workflow detail page, the manual trigger does not appear
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Problem: when trigger a tech service incident, which should use this workflow, workflow not being used.

To compare, I created a similar workflow which has condition + manual trigger, both has 1 tech service assigned. and it works perfect
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I wonder if someone could tell me where I could look at logs and knows what exactly happened?
thank you in advance

3 Attachments

    3 replies

    F

    Hi,
    This looks to be related to Incident Workflows. I’ll see if someone from that team can take a look at this. Most of us here are Process Automation experts. Might take a few days due to the US holiday.

    ~Forrest

    L

    I tried to down the tech services to 11 and reproduced the problem. Seems a solid bug on pagerduty side.
    Thanks in advance.

    P

    Hi @li a liu, Like you said, this is a bug on PD side. I see you submitted a support ticket and I can assure you the dedicated team is taking care of it for you!

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