Hi.

I have made some Incident workflows that utilize some custom status update templates.

If the person on guard sets the incident to P1 some stakeholders will automatically get a status update using a custom status update template, saying that we have a incident.

The same custom template are used when the person in change have updates to the status.

When the incident is resolved the custom template is used again to send out a email that the incident has resolved. Again using the custom template.

When resolving the issue there is a checkbox called “Post resolution note as status update” it checked by default. So if the person on guard is NOT unchecking it. Pagerduty will send out a Resolved note to all the stakeholders, using a completely other template!!

Either we want the checkbox to be unchecked by default or we want to be able to use our custom template when it sends out the mail. We dont want to send two different emails out using two different templates.

Does anyone know how to solve this problem?

Best regards,