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Hi,


I am trying to understand the difference in responder data available in Pagerduty Analytics insight. The incident list has a column called “responded_by_user_id” and Responder_list has column named “incidents” so when we try to filter data for any particular user should the total no incidents displayed in Incident list be similar to the count specified in the column “incidents” in responder_list. This is really confusing , please tell the difference between these two.

For example: Suppose there are 5 different list of incidents shown which were responder by “responded_by_user_id” : x, then should the result of field “incident” in responder list be “incident” : 5

Hello @aatiya!


Just to confirm are you referring to the column Resolved By User ID on the table headers or the Responder column in the details of the incident?


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One thing to clarify is that incidents might have multiple responders. So, imagine that Incident 1 has User A and User B as responders. If you go to the responder tab you will see that User A will have 1 incident and User B will also have 1 incident.


Now imagine that you also have Incident 2 and only User A is the responder. If you go to the responder tab you will see that User A now has 2 incidents but User B only has 1.


Would that explain the behaviour you are seeing on your side?

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