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I’m using a Samsung S23, and I cannot seem to set any notification volume for the high urgency notifications in PR unless I have my ring volume on. (Note: this is for times outside of DND; I still need to try that as well, but this is just for during the day, when I typically have my ring volume off.). Is there something I’m missing here? I have it set to allow PD to send notifications, I have “high-urgency override system volume” checked, but still when I go into the sound for the notification the sound slider is greyed out unless I have the ringtone for the whole phone set to non-silent.

👋 Hello @allison walters,


Have you opened a support ticket yet? Some users reported the same issue in the past and the technical support team was able to help them with it.


It’s also worth mentioning that in the forum thread below, a community member shared an alternative that worked for them in a similar situation some time ago:




Hope that works! 🙏

I had tried those steps, but didn’t experience a change. However, the scenario seems different - in their case it just didn’t work (and they mention Do Not Disturb, which isn’t coming into play here), whereas in mine it’s just not allowed to even be set. I hadn’t opened a support case yet, since I figured it might just be some small setting someone might know off the top of their head. I’ve worked around it for now by turning my system volume back on, but setting my default ring and notification noise to “silent”, then changing the notification sound for PD specifically, but it’s not ideal. I’ll open a ticket shortly if I don’t hear/find any other possibilities to check. Thanks!

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