Is it possible to configure PagerDuty such that when an incident is triggered and classified as Priority 1 (P1) or Priority 2 (P2), then it escalates to a predefined escalation policy? other than it will not call the peoples that are in the escalation policy.
PagerDuty Periorties (Incident)
Hello @waseem!
Yes, you can do this easily with Incident Workflows.
You would setup the trigger and conditions that you want to match 👇
And then you define the action. In this case you would want to reassign the incident to a specific Escalation Policy if I understood correctly. 👇
I hope this helps!
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