Find out User's base role from Pagerduty API

Hello @abdullah farooq,

You can get this with List users API - check the reference documentation here.

It is coming as “user” via api whereas on pager duty console I see my base role as “manager”. Which api should i use to get the role as “manager” in the output?

Hi @abdullah farooq This is a bit confusing.

From engineering:
“This is unfortunately a bit of a confusing aspect with permissions. The internal values for roles and what is returned by the API does not match up nicely with the names in the UI. This is due to the two types of permissions, basic & advanced, using similar role values to support transitioning from one to the other.
These docs explain the mapping and may be what the user is looking for: https://support.pagerduty.com/docs/advanced-permissions#roles-in-the-rest-api-and-saml”

Specifically, the user role you see in the API returns is equivalent to the Manager base role in the UI.

HTH
–mandi

Hi Mandi,

Thanks a lot for the response! This document explains it. I will be using the list users api now.

Regards,

Abdullah