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PagerDuty UserDutonian
posted in Ask a product question
Phantom Salesforce Extension

I have a couple of issues I am struggling with Under “Integrations > Your Integrations” it lists Salesforce and Salesforce Service Cloud Extension If I click on either of them they give me either an empty page in the case of the first, and an error for the second I want to remove them so I go to Integrations > Extensions and “Salesforce” is listed but the other isn’t at least not in the same way, if I click any of these links I get the above pages According to https://support.pagerduty.com/docs/extensions#delete-extensions-1 there should be the option to delete them but it doesn’t show in Safari or Chrome This is a concern as our slack notifications are showing this which I assume is added by the Salesforce extension but can’t find out anything more about it

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Frederic pellin
posted in Ask a product question
Using TF to create escalation policy

Hello, I’m using the free version of PagerDuty and I’d like to Terraform the configuration. I create a token with full access, I’m able to create users, notifications_rules, service, but when I want to create an escalation_policy, I get a 403 error without more information (even in DEBUG mode of TF). response I have : pagerduty_escalation_policy.escalation_policy: Creating… ╷ │ Error: POST API call to https://api.pagerduty.com/escalation_policies failed: 403 Forbidden │ │ with pagerduty_escalation_policy.escalation_policy, │ on r-escalation_policy.tf line 1, in resource “pagerduty_escalation_policy” “escalation_policy”: │ 1: resource “pagerduty_escalation_policy” “escalation_policy” { │ ╵ No more logs. I delete the only on policy I had because with the free account I can have only one escalation policy, but the error is still there. Any idea ?

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Anonymous
posted in Ask a product question
Home Assistant

Hello, I started project using the pdpyras to integrate service sensors/ oncall calendar and ability to notifiy a service - all with Home Assistant https://github.com/jdrozdnovak/ha_pagerduty And I was wondering if there is a possibility to get a testing account. I am using my company account for development, but I am now thinking that is maybe not the greatest idea 🙂 Also contributions are welcomed Cheers!

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Asha Bulani
posted in Ask a product question
Rate limit of Api

Hi, Team, I’m iterating to all the schedules through rest api using python request schedule_layer_id = “” devops_schedule = False for x in session.iter_all(“schedules”): #print(“schedule name is -----”, schedule_name) if x[“name”] == schedule_name: devops_schedule = True schedule_id = x[“id”] break But I’m getting UserWarning: Stopping iter_all on GET /schedules at limit+offset=10100 as this exceeds the maximum permitted by the API (10000). The set of results may be incomplete. False is there any way to resolve this or any filters can we use ? looking at this did not get anything https://developer.pagerduty.com/docs/ZG9jOjExMDI5NTU2-filtering it will be great help if you can help me resloving this @devops

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Christien Kerbert
posted in Ask a product question
Bad request when creating custom fields

Newbie here! I’m trying to create a custom field to use in escalation policies. When creating the custom field, I keep getting a ‘Bad request’ error: name: can only contain a-z 0-9 and .... However, the Field Name nor the Field Options contain anything but letters (no white space either). Anyone else running into this problem / know a solution? Thanks in advance!

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waseem ahmad
posted in Ask a product question
PagerDuty Periorties (Incident)

Is it possible to configure PagerDuty such that when an incident is triggered and classified as Priority 1 (P1) or Priority 2 (P2), then it escalates to a predefined escalation policy? other than it will not call the peoples that are in the escalation policy.

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Jens Karly
posted in Ask a product question
Post resolution note and status update template not the same

Hi. I have made some Incident workflows that utilize some custom status update templates. If the person on guard sets the incident to P1 some stakeholders will automatically get a status update using a custom status update template, saying that we have a incident. The same custom template are used when the person in change have updates to the status. When the incident is resolved the custom template is used again to send out a email that the incident has resolved. Again using the custom template. When resolving the issue there is a checkbox called “Post resolution note as status update” it checked by default. So if the person on guard is NOT unchecking it. Pagerduty will send out a Resolved note to all the stakeholders, using a completely other template!! Either we want the checkbox to be unchecked by default or we want to be able to use our custom template when it sends out the mail. We dont want to send two different emails out using two different templates. Does anyone know how to s

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Wael
posted in Ask a product question
Microcontrollers and Integration with Pagerduty

Nice to meet you, I’m a beginner in pagerduty…I want to Integrate my Arduino/raspberry pi with pagerduty… How to write the syntax for Integration for both Arduino/raspberry pi?.

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PagerDuty Community Team
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Preethu
posted in Ask a product question
Does Event Orchestration support ServiceNow events?

Does Event Orchestration support ServiceNow events? I want to change the title of the PagerDuty incident that is triggered from ServiceNow.

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PagerDuty UserDutonian
posted in Ask a product question
Ability to "Raise urgency of unacknowledged incidents to high"

I am configuring a new PD service where “Outside support hours” is set to “Dynamic notifications based on alert severity”. If severity is “high” the on-call engineer gets paged, otherwise it will be considered as low urgency. Up to this point all good. However, I want the alert to be raised to high urgency once we enter support hours. This is possible when “Outside of support hours” is set to “Low-urgency notifications, do not escalate” as there’s a check-box “Raise urgency of unacknowledged incidents to high” I can tick. Why is this checkbox not available when I select "“Dynamic notifications based on alert severity”? Let me know of an alternative approach. I wanting to avoid having to create 2 services for this.

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Chris Elion
posted in Ask a product question
Setting service's Communication Channel from Terraform

Is it possible to set the the Communication Channel for a Service via Terraform? I’ve already got the pagerduty_service and pagerduty_slack_connection working together, but a new service will have the Communication Channel blank in the UI, and I don’t see any listed options in the TF resource.

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Kevin Murphy
posted in Ask a product question
Events API V2 - Update Custom Details

I found this old forum post from 2019 which suggests we cannot update the alert’s custom details. Is this still the case? In which we have to open a new incident? For example, I want to dedupe multiple AWS Personal Health Dashboard alerts into one incident and have the custom details update with the latest AWS message. Otherwise, you have to go to the alert log and see the update or have multiple incidents triggered. Friends of Pagey – 18 Nov 19 Unable to update custom details of incident/alert with dedup key using Events... Hi, Can anyone help me with some guidance on how I can update the custom details on consecutive events being sent with the same dedup key? I had to follow through the incident timeline and click on “View message” to get the latest custom detail. ...

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fona ceg
posted in Ask a product question
Is it possible to use variables in API Endpoint URLs

Hello, I was trying to create a proof-of-concept solution for a scenario where alerts/incidents are triggered by emails with ticket creation notifications. Message subjects contain ticket IDs, which I was able to extract with email integration rules. The last part of the scenario is to create a query that would add a worklog entry to a ticket from the email notifications. The API endpoint of the ticketing system requires that you supply the ticket number in the API endpoint url. I wanted to kindly ask for any suggestions on how this could be done with PagerDuty. Is it possible to use variables in outbound API endpoint queries?

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mahesh more
posted in Ask a product question
API Access Key

we have noticed that EU tokens start with e+ while US tokens start wth u+ (for PagerDuty)Could you please let us know if this is expected behavior from PagerDuty (like is it documented somewhere)?

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Andrzej Zoła
posted in Ask a product question
Determining source of an event

I had an incident triggered by an event sent to the API, however, I have difficulties identifying the source of the event (it does not match any of the sources I’m aware of, it doesn’t even match my tech stack). Is there a way to identify the source IP of the caller of the events API? Or anything that could help me pinpoint the source of the API call?

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PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
posted in Ask a product question
#GitHubUnwrapped 2023 - Your coding year in review 🛠️

Let’s use this thread to learn each other’s open source contributions over 2023! Get your GitHubUnwrapped and come back here to share with us ⬇️ What are your top languages? Top repos? Most productive day? Number of Contributions? https://githubunwrapped.com/ Feel free to share your experiences, notable projects, and the challenges you’ve faced and conquered.

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PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
posted in Ask a product question
PagerDuty plugin for Backstage: What's new

Hello 👋 I don’t know if you saw the announcement a few weeks ago but PagerDuty took ownership of the Backstage plugin and we have been busy! What are some of the things we released so far? 📝 New and improved documentation hosted on GitHub Pages 🤖 New backend plugin that introduces an easy way for you to create PagerDuty services directly from Backstage and automatically configure the plugin in your services 💄 Fixed some UI glitches that prevent the information to be presented to the user correctly 🛡️ Fixed some security vulnerabilities exposed by external dependencies ⬆️ Updated dependency and Backstage version support, and added support for React 18+ What is coming next? We are actively working on some new features that were requested by the community. If you want more details on what we’re working on check out the GitHub project page. Interested in contributing? We are always looking for people to help. If you want

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PagerDuty Community Team
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PagerDuty UserDutonian
posted in Ask a product question
plans differences

Hello, I want to ask about the plans differences, I want to know all the features of the free plan, i saw that the teams feature is only available in the business plan but i want to ask if i can have a subdomain containing 5 free accounts and sharing the services and incidents together? and assigning to each other and having analytics like SLA and some statistics?

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PagerDuty Community Team
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Clément VALENTIN
posted in Ask a product question
Activity/Sessions don't detect with mobile & SSO

Hello, I try to detected all activity user in PagerDuty and i have observed anomalies on the endpoint “/users/{actor_id}/sessions” It seems that this does not return the activity of users who use the mobile application. As well as users who do not authenticate via SSO. Do you have a solution to this so that we can know the real activity of our users on PagerDuty? Sincerely.

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Dan Savu
posted in Ask a product question
Problem: Acknowledging an incident silences all new alerts

Hi, my current problem is that once an incident is acknowledged, new incidents of the same severity (though different incidents) will no longer trigger an alert. So, say, if I am alerted with a high severity alert and I acknowledge it instead of resolving, no new high severity incidents will alert. Is there a way to change this such that each new incident will create an alert, as long as it’s not identical to an already acknowledged incident? Thank you!

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KH.
posted in Ask a product question
PagerDuty urgency and severity

Hello, I had set rules in pager duty to reduce noise and get calls only if the problem was critical. My problem is even if I set those rules using orchestration, I’m still getting the urgency high when it’s warning severity like in the screenshot below. I’m glad for any help if someone knows about this problem. Thank you in advance: .

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PagerDuty Community Team
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Alexandre Cadieux
posted in Ask a product question
SentinelOne & PagerDuty

Hey all! I’m trying to configure PagerDuty to work with SentinelOne with their “integration” but i’m getting this error PagerDuty] Error Code: 1008 Error Message: Requester User Not Found Errors: [] Reason: ‘Create PagerDuty issue on’ is set to All Threats (Warning: Potentially disruptive to business operations). My config seems fine : I read that the “from” is now mandatory but from the screenshot it seems it’s not an option to configure it. Anyone had this issue before?

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li.a.liu li.a.liu
posted in Ask a product question
Incident workflow triggers not working after assign 48 tech services.

Hi, I met a problem when creating a workflow. So I added a few actions, then added a condition trigger AND a manual trigger which both has 48 tech services assigned. Also I run the API get workflow, it shows it has 2 triggers. But on the workflow detail page, the manual trigger does not appear Problem: when trigger a tech service incident, which should use this workflow, workflow not being used. To compare, I created a similar workflow which has condition + manual trigger, both has 1 tech service assigned. and it works perfect I wonder if someone could tell me where I could look at logs and knows what exactly happened? thank you in advance

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ybav
posted in Ask a product question
API script to bulk create users

Is there a API or script to bulk create new users in PagerDuty? I tried https://github.com/PagerDuty/public-support-scripts/blob/master/import_users/import_users.rb which has errors. Also the pypd library is old https://pypi.org/project/pypd/

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Polski Walker
posted in Ask a product question
What happens to "resolve" events that do not have a corresponding triggered alert?

Short Version If a “resolve” message is sent to the /enqueue endpoint of the v2 API and the dedup-key finds no corresponding triggered alert, is the message just silently dropped? Long Version As part of our custom CI/CD system we send deployment messages to both the /enqueue and /change/enqueue endpoints of the v2 API. The idea is that both successful and failed deployments send messages to both endpoints but for the /enqueue endpoint we have a rule that suppresses the successful messages because we don’t need to see them. The failed deployment messages are not suppressed and do create incidents which are resolved by subsequent successful deployments. However, I can’t actually find any suppressed alerts for successful deployments to the /enqueue endpoint so I don’t think we even need the rule to do the suppression. We currently use a very simple dedup-key like <app>-<stage>-<region>. I’m thinking that means that the API can only really use the message if a correspon

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