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PagerDuty Operations Cloud

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372 Topics
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Chris Elion
posted in Ask a product question
Setting service's Communication Channel from Terraform

Is it possible to set the the Communication Channel for a Service via Terraform? I’ve already got the pagerduty_service and pagerduty_slack_connection working together, but a new service will have the Communication Channel blank in the UI, and I don’t see any listed options in the TF resource.

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Kevin Murphy
posted in Ask a product question
Events API V2 - Update Custom Details

I found this old forum post from 2019 which suggests we cannot update the alert’s custom details. Is this still the case? In which we have to open a new incident? For example, I want to dedupe multiple AWS Personal Health Dashboard alerts into one incident and have the custom details update with the latest AWS message. Otherwise, you have to go to the alert log and see the update or have multiple incidents triggered. Friends of Pagey – 18 Nov 19 Unable to update custom details of incident/alert with dedup key using Events... Hi, Can anyone help me with some guidance on how I can update the custom details on consecutive events being sent with the same dedup key? I had to follow through the incident timeline and click on “View message” to get the latest custom detail. ...

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fona ceg
posted in Ask a product question
Is it possible to use variables in API Endpoint URLs

Hello, I was trying to create a proof-of-concept solution for a scenario where alerts/incidents are triggered by emails with ticket creation notifications. Message subjects contain ticket IDs, which I was able to extract with email integration rules. The last part of the scenario is to create a query that would add a worklog entry to a ticket from the email notifications. The API endpoint of the ticketing system requires that you supply the ticket number in the API endpoint url. I wanted to kindly ask for any suggestions on how this could be done with PagerDuty. Is it possible to use variables in outbound API endpoint queries?

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mahesh more
posted in Ask a product question
API Access Key

we have noticed that EU tokens start with e+ while US tokens start wth u+ (for PagerDuty)Could you please let us know if this is expected behavior from PagerDuty (like is it documented somewhere)?

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Andrzej Zoła
posted in Ask a product question
Determining source of an event

I had an incident triggered by an event sent to the API, however, I have difficulties identifying the source of the event (it does not match any of the sources I’m aware of, it doesn’t even match my tech stack). Is there a way to identify the source IP of the caller of the events API? Or anything that could help me pinpoint the source of the API call?

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PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
posted in Ask a product question
#GitHubUnwrapped 2023 - Your coding year in review 🛠️

Let’s use this thread to learn each other’s open source contributions over 2023! Get your GitHubUnwrapped and come back here to share with us ⬇️ What are your top languages? Top repos? Most productive day? Number of Contributions? https://githubunwrapped.com/ Feel free to share your experiences, notable projects, and the challenges you’ve faced and conquered.

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PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
posted in Ask a product question
PagerDuty plugin for Backstage: What's new

Hello 👋 I don’t know if you saw the announcement a few weeks ago but PagerDuty took ownership of the Backstage plugin and we have been busy! What are some of the things we released so far? 📝 New and improved documentation hosted on GitHub Pages 🤖 New backend plugin that introduces an easy way for you to create PagerDuty services directly from Backstage and automatically configure the plugin in your services 💄 Fixed some UI glitches that prevent the information to be presented to the user correctly 🛡️ Fixed some security vulnerabilities exposed by external dependencies ⬆️ Updated dependency and Backstage version support, and added support for React 18+ What is coming next? We are actively working on some new features that were requested by the community. If you want more details on what we’re working on check out the GitHub project page. Interested in contributing? We are always looking for people to help. If you want

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PagerDuty Community Team
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PagerDuty UserDutonian
posted in Ask a product question
plans differences

Hello, I want to ask about the plans differences, I want to know all the features of the free plan, i saw that the teams feature is only available in the business plan but i want to ask if i can have a subdomain containing 5 free accounts and sharing the services and incidents together? and assigning to each other and having analytics like SLA and some statistics?

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PagerDuty Community Team
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Clément VALENTIN
posted in Ask a product question
Activity/Sessions don't detect with mobile & SSO

Hello, I try to detected all activity user in PagerDuty and i have observed anomalies on the endpoint “/users/{actor_id}/sessions” It seems that this does not return the activity of users who use the mobile application. As well as users who do not authenticate via SSO. Do you have a solution to this so that we can know the real activity of our users on PagerDuty? Sincerely.

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Dan Savu
posted in Ask a product question
Problem: Acknowledging an incident silences all new alerts

Hi, my current problem is that once an incident is acknowledged, new incidents of the same severity (though different incidents) will no longer trigger an alert. So, say, if I am alerted with a high severity alert and I acknowledge it instead of resolving, no new high severity incidents will alert. Is there a way to change this such that each new incident will create an alert, as long as it’s not identical to an already acknowledged incident? Thank you!

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KH.
posted in Ask a product question
PagerDuty urgency and severity

Hello, I had set rules in pager duty to reduce noise and get calls only if the problem was critical. My problem is even if I set those rules using orchestration, I’m still getting the urgency high when it’s warning severity like in the screenshot below. I’m glad for any help if someone knows about this problem. Thank you in advance: .

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PagerDuty Community Team
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Alexandre Cadieux
posted in Ask a product question
SentinelOne & PagerDuty

Hey all! I’m trying to configure PagerDuty to work with SentinelOne with their “integration” but i’m getting this error PagerDuty] Error Code: 1008 Error Message: Requester User Not Found Errors: [] Reason: ‘Create PagerDuty issue on’ is set to All Threats (Warning: Potentially disruptive to business operations). My config seems fine : I read that the “from” is now mandatory but from the screenshot it seems it’s not an option to configure it. Anyone had this issue before?

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li.a.liu li.a.liu
posted in Ask a product question
Incident workflow triggers not working after assign 48 tech services.

Hi, I met a problem when creating a workflow. So I added a few actions, then added a condition trigger AND a manual trigger which both has 48 tech services assigned. Also I run the API get workflow, it shows it has 2 triggers. But on the workflow detail page, the manual trigger does not appear Problem: when trigger a tech service incident, which should use this workflow, workflow not being used. To compare, I created a similar workflow which has condition + manual trigger, both has 1 tech service assigned. and it works perfect I wonder if someone could tell me where I could look at logs and knows what exactly happened? thank you in advance

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ybav
posted in Ask a product question
API script to bulk create users

Is there a API or script to bulk create new users in PagerDuty? I tried https://github.com/PagerDuty/public-support-scripts/blob/master/import_users/import_users.rb which has errors. Also the pypd library is old https://pypi.org/project/pypd/

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Polski Walker
posted in Ask a product question
What happens to "resolve" events that do not have a corresponding triggered alert?

Short Version If a “resolve” message is sent to the /enqueue endpoint of the v2 API and the dedup-key finds no corresponding triggered alert, is the message just silently dropped? Long Version As part of our custom CI/CD system we send deployment messages to both the /enqueue and /change/enqueue endpoints of the v2 API. The idea is that both successful and failed deployments send messages to both endpoints but for the /enqueue endpoint we have a rule that suppresses the successful messages because we don’t need to see them. The failed deployment messages are not suppressed and do create incidents which are resolved by subsequent successful deployments. However, I can’t actually find any suppressed alerts for successful deployments to the /enqueue endpoint so I don’t think we even need the rule to do the suppression. We currently use a very simple dedup-key like <app>-<stage>-<region>. I’m thinking that means that the API can only really use the message if a correspon

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Mia
posted in Ask a product question
How can I compare the number of alerts with the number of incidents?

Hi there, I couldn’t find a method to compare the number of alerts with the number of incidents. I want to know how many alerts have been saved. Any ideas to get the desired info? Thanks.

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PagerDuty Community Team
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Renan Rotondo
posted in Ask a product question
How can I remove licences from my subscription?

My company currently keeps 7 in our account, and 3 of them are not used anymore. I could not find a way to stop renewal of those unused licences on the subscription management panel. How can I do it?

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Andrew Rich
posted in Ask a product question
Single-person layer

Hi friends, We have a single-layer schedule with six people, where each person is on duty for the entire 168-hour week (Monday 10 am to the following Monday 10 am). We would like to add a layer containing a single person who takes weekday (7 am to 4 pm, Monday-Friday) shifts once every seven weeks. So every seven weeks, the regular on-callers would have their weekdays overridden by the new layer. I know how to add a new layer with a single person; I know how to add time-of-day and day-of-week restrictions such that the single person on the new layer is scheduled for the required shift; I cannot grasp how to have that single person only activated every 7 weeks. I have tried adding our “Service Account” (i.e. “Nobody”) user to the new layer, but that results in the single person and “Service Account” alternating weeks. What I’m looking for is that a single person gets a week of weekday shifts every seven weeks, and the new layer is empty the other six weeks.

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Wael
posted in Ask a product question
Microcontrollers Integration for PagerDuty

Nice to meet you, I’m a beginner in pagerduty…I want to Integrate my Arduino/raspberry pi with pagerduty… How to write the syntax/code should i use for Integration for both Arduino/raspberry pi?.

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Sergio Domingos
posted in Ask a product question
My HTML tables are getting separated on either side of the incident event mailer footer.

When one HTML table is sent to pagerduty, it works fine and is positioned above the mail footer. When I send 2 or more tables, the one table is positioned above the footer and the rest is positioned below the footer. Does anyone know why this happens?

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Mark Hall
posted in Ask a product question
JIRA Integration, API Configuration

According to the following documentation https://developer.pagerduty.com/api-reference/697136b12f633-list-rules, we have to inspect the traffic for an Authorization header in the website, in order to obtain a bearer token to use the API. However I can see no such request or Authorization header within PagerDuty, is there some other way I can use this API?

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PagerDuty Community Team
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Alan Rickman
posted in Ask a product question
Scheduling across multiple teams with a subset of services

Hi, We’re struggling to make some alterations to our existing PD configuration as we onboard some new engineers. I’m not sure if we’re approaching this the wrong way, it’s a limitation of PagerDuty or something else so would appreciate any thoughts and advice! First a bit of background: In our org, we have office hours and out-of-hours engineers. We have two schedules Daytime UK (9am-5pm Monday-Friday) and On Call (5pm-9am Monday-Friday & Friday 5pm – Monday 9am), configured using time restrictions. There’s an Escalation Policy named 24x7 which notifies the above two schedules. The problem: We’re introducing some new engineers in another region and they’ll cover alerts during their working day. This could be achieved by renaming and adding layers to the Daytime UK schedule and adjusting the time restrictions or by adding a new schedule; Daytime US . However, for the foreseeable future, the new engineers would only be covering a subset of services. So Services A, B and C would be su

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PagerDuty Community Team
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Mark Hall
posted in Ask a product question
JIRA Integration, change urgency

What is the best way to change urgency or severity within PagerDuty for an incident that starts in JIRA and is pulled into PagerDuty via the JIRA integration? It does not appear as though it is possible to send such incidents to the service orchestration.

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Vivek Yadav
posted in Ask a product question
How to create custom Role in PagerDuty

In PagerDuty, I have seen only fixed Roles like Owner, Manager etc. Is it possible to create custom role?. If Yes, then how to create custom Roles, Please let me know

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Vivek Yadav
posted in Ask a product question
Rest Api Rate Limit

Hi, According to doc link, rest api can have 960 requests / min / user. Is it correct? What is the Rest Api Rate Limit per organization ? What is the Rest Api Rate Limit per Account ? What is the Rest Api Rate Limit per OAuth2.0 Token ?

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