PagerDuty

Hey,I want the escalation policy to be non linear.currently, level 1 can escalate to level 2 and level 2 escalate to level 3.I want level 1 to be able to select if to escalate to level 2 or 3. is it possible and how can I accomplish it?thanks.

when you go to porfile → user setting, you have the option to create API User Tokens, but I can’t use them at allI downloaded the Postman collection from this page developer.pagerduty.com/docs/rest-api-overview and entered the owner’s Token, but the response for all requests is 401 unauthorizedam I using the wrong documentation or what 

Hi everyone,We’ve installed the PagerDuty Platform for Real-Time Operations in our ServiceNow sandbox (v8+), and the integration is working smoothly — incident notes from PagerDuty are currently updating in the Work Notes section of the linked ServiceNow incident.However, our new requirement is to have these notes update the Additional Comments field instead, so that they're visible to requesters and not just internal users.We've reviewed that the annotate webhook event triggers the sync, and it appears to append notes with a suffix like (PagerDuty: USERNAME on TIMESTAMP) into work notes.Can anyone guide us on: Where we can modify this field mapping — script include, transform map, or scripted REST API? Best practices for safely updating comments instead of work_notes without breaking audit trail or notifications? Any potential cav

 Goal: Replacement of SMTP messaging (DBMAIL) with webhooksIs it possible to send an alert from SQL Server to PagerDuty without using CLR? 

Trying to use a Generic Webhook v3 to post to a Google Apps Script. Ideally Script will receive PagerDuty alert and insert into a Sheet for reporting purposes. Due to none of that working, for now the script has been simplified to just log that it has been triggered. This works fine from something like Postman but radio silence when hooked up to PagerDuty. I haven’t had any luck getting logs from Google Apps Script so wondering if there are any logs on PD side for failed webhooks?Failing that has anyone successfully connect PD Generic Webhook → Apps Script? Seems plausible but maybe I’m missing something.

The way that we're currently using PagerDuty means that some fields do not add value in Slack messages generated by the Slack Integration of PagerDuty.But those do distract and take up unneeded space. I'm therefore looking for a way to remove the Type, Service and Urgency from those Slack posts. And when possible, also change the wrapping (take more of the available width in Slack) of the incident title. What are my options to achieve this?One way I could tailor the content, is to start using incident workflows. But that way, I don't have ways to update such Slack posts when the incident status is updated. Nor am I able to add the Acknowledge/Resolve buttons to those posts.And the Slack Integration is marked as Legacy in PagerDuty, what's then the non-legacy method to integrate with Slack?

Hi all,I'm in the process of testing out the Events API V2 integration with my PagerDuty instance, and am having trouble making use of the `payload.timestamp` field of the Alert Event endpoint.Specifically, when I am including the `timestamp` field in the request, I can't find it reflected anywhere in the alert that is created in PagerDuty. For example, I used a simplified version of the example payload given on the documentation page for sending an alert (https://developer.pagerduty.com/docs/send-alert-event):```{  "payload": {    "summary": "Example alert on host1.example.com",    "timestamp": "2015-07-17T08:42:58.315+0000",    "source": "monitoringtool:cloudvendor:central-region-dc-01:852559987:cluster/api-stats-prod-003",    "severity": "info",    "component": "postgres",    "group": "prod-datapipe",    "class": "deploy",    "custom_details": {      "ping time": "1500ms",      "load avg"

Hihttps://diva-e.pagerduty.com/my-on-call/monthis there a way to have the week starting with monday? not only because our shifts rotate at monday but because or work week always starts at monday (in Europe).ISO-8601https://www.epochconverter.com/weeks/2025it’s exremly confusing to have my-on-call shift calender starting at sunday! IMHO everybody uses the word <weekend> in reference to saturday and sunday?! it’s named weekEND, therefore the week always starts at monday, not at sunday.greetings from Germany (U.S.E. ;)Stefan K.

Is there anyway for users to put dates of their non availability so that the scheduler doesn’t put them on for upcoming out of office dates. 

I’m trying to retrieve all the incidents for certain days. I’m using what I think is the correct syntax from the docs: curl -s --request GET "https://api.pagerduty.com/incidents?since=2025-06-29T00:00:00Z&until=2025-06-29T23:59:59Z&limit=100" \  --header 'Accept: application/json' \  --header 'Authorization: Token token=REDACT' \  --header 'Content-Type: application/json' -o /tmp/pdalerts_test.json However, the results I get only show six results when I can see many more in the Pager Duty website. Depending on the day, sometimes I get more, sometimes I get less, so I don’t believe that I’m hitting a paging limit?Anyone have a hint?

Hi,I am trying to make changes to the SMS content that we get when alert gets triggered. I am not able to see any option for that. Kindly can anyone help with the settings details? I like to have the meaningful SMS content so that I would know what is wrong.  Thanks! 

Hi,I am testing Pagerduty with SolarWinds. Now, I have used Global orchestration via Email key to send all alerts to pagerduty. Now, when any device went down and came back up those events I can see in Pagerduty  and for down it is creating the incident. But how to auto resolve that incident when Pagerduty receives the node up alert. I see pagerduty receives the node up alert but it is not auto resolving the incident. Kindly help.  Thanks! 

HI Everyone, We are currently working on enhancing our incident management automation where we can fetch more than 10000 records into our email reports via Python.Kindly suggest any option or any method for fetching more than 10000 records Thanks Kabilan

Hi everyone,I’m using PagerDuty's Intelligent Alert Grouping / Unified Alert Grouping feature to reduce noise in alert notifications. I’ve configured alerts to be sent to Slack.I understand that when the first alert in a group is triggered, it sends a Slack notification as expected.But I have a question:What happens when additional alerts are grouped into the same incident shortly after? Will Slack send another notification when a second alert is grouped under the same incident? if no then  How i will be notified on slack for other alerts from the same group?

Hello, We are currently working on enhancing our incident management automation where we are trying to fetch all the open incidents available in the service however, I could see that the api is returning only the last 30 days of open incidents. We are using the api https://api.pagerduty.com/incidents. Any suggestions how we can retrieve open incidents beyond 30 days. Thanks in advance. Regards,Jagadish

Hello folks,Is there a way to set up PagerDuty to send notifications when an alert gets resolved or auto-recovers? Thanks for any tips or guidance!Regards,Ilias

I have an escalation policy -Now , I got an incident - Why did it not escalate even after 10 mins ?  if defined in escalation

Hi team,I noticed that PagerDuty no longer send mobile app push notification, phone call or text message when an alert is triggered. Is there any change during the last a few months on PagerDuty end? Thanks

Hello,Is there a possibility or has anyone tried to extract PD data of Alerts instead of Incidents for data collection? I saw some incidents that was merged automatically due to intelligent merging and I wanna know if I can extract alerts triggered instead of incidents

Hello, everyone! How to stop PagerDuty from paging onshore L2 (via phone) team after offshore L1 acknowleges the page (via email)? Thank you!

We’d like to see the metrics on the Dashboard (under the Over Time section) filtered by Business Services.Some of our business services have more than fifty technical services so it is impossible for the management teams to use it.On the Dashboard it should also provide a link to the Insights/(Business Impact), just like all the other sections do.

Hello folks,I would like to clarify whether I can trigger alerts by sending an email to PagerDuty or by calling support line. Does anybody know how can I do it? I am on a free plan.Thank you in Advance for your answers,

Our existing incident mgmt process includes an escalation policy which always initiates our product engineering team. The process rings through to several team members until someone joins the incident from that team. They would like to be the first initial single point of response to all incidents. However, sometimes they would like to reassign the incident to our cloud team. Is it possible to create an additional escalation policy which rings through to a set of individuals from our cloud team based on reassignment of the incident in Pager Duty? If so, are there any best practices on how to accomplish this?

Has anyone faced similar issue while updating sound over ios app 

We use okta login, I have a Pixel 6 running latest android and latest pagerduty app. The app has developed an annoying bug.When I open an incident to view the details, at the bottom is the function buttons, with Ack on the left. If I tap it, nothing happens. I can wait a long time. I have to tap Ack again, and then I get the banner appear briefly saying the incident was ack’d. And the the button changes to Snooze.I have asked colleagues who have iphones if this is the same for them, and it isn’t. Anybody else got this problem. I tried searching, but the search function uses boolean OR for multiple keywords and is thus relatively useless!I would have added the tag “android” but it’s not possible. hmmph.