PagerDuty

I'm encountering an issue with the PagerDuty integration in ServiceNow and could use some help understanding the error and its causes.Context: In some cases, when a ServiceNow incident is created and we expect a linked PagerDuty ticket to be opened, the PagerDuty integration gives an error that appears in the work activity of the ServiceNow incident: "PagerDuty REST failed to trigger an incident: Service not found".In ServiceNow, teams (Assignment Groups) have associated Business Services where the team is listed as the Technical Support Group. These associated Business Services do not appear to be linked directly to PagerDuty and do not have corresponding PagerDuty services.It may be a coincidence, but it appears that the error occurs when a ServiceNow incident is created with a Business Service for which the Assignment Group is not the Technical Support Group in ServiceNow.Question: Can anyone explain what might be causing this error and how the flow and connections between ServiceNo

Hi PagerDuty Community,I'm currently working on integrating ServiceNow with PagerDuty using the REST API. While testing the incident update (status change to "acknowledged") via Postman, I'm encountering the following error response:My API details and headers are correct. I used the same call from the PagerDuty REST Explorer; there, the integration is working fine.{ "error": { "errors": [ "Incident error illegitimate_requester_error" ], "code": 2001, "message": "Invalid Input Provided" } } 

Hello, I am testing a project of mine and I am suing events api v2 to send alerts and wondering if its possible to added images with preview to the alert through the api, Is this possible? if so, can I get some documentation on how to do it?

hi, in the free plan i enabled international calls it allowed to get 100 notification/month, pagerduty says for alot of time that my request under review so my question is ?is international notifications included in the free plan or it’s normal that the request takes alot of time?

Hi everyone. I am a fresh user of PagerDuty and so far I tested it with a checkmk integration and installed the app on my iphone. While in the browser everthing is clean and good looking, the one thing that really annoys me and cannot understand the logic behind designing it this way is how the notifications appear on the phone. It’s like “ALRT #12 #4354 #353 #4335346 #222  #43454 on xxxxx”. How on earth would one know what is going on without actually opening the app?! I would like to see the actual host name and a small brief of the issue, not incident numbers. I tested other solutions similar to PagerDuty, like iLert or SIGNL4, and none have this issue, you can clearly see what the alert is actually about without opening the app itself.Is this by design or can it be changed somehow?

Hi Experts, am upgrading my pagerduty provider from 1.9 to 3.5.2 and terraform from 0.12 to 0.13. When I run my terraform plan, i get this errorUnable to locate any vendor with the name: Google Cloud MonitoringI have tried with the following vendor names but still no luck data "pagerduty_vendor" "google_cloud_monitoring" {name = "Google Cloud Monitoring"}data "pagerduty_vendor" "stack_driver" {name = "Google Cloud Monitoring"}

How to automate sending incident updates to a bridge chat. Specifically, I want to run a command on an incident bridge that sends all status updates, notes, and actions taken on the incident to a Microsoft Teams bridge chat. I want this automation to apply to all incident bridges.

Hi,We got a scenario where a PagerDuty incident shouldn’t be triggered but a slack notification for the event should be sent. In the service orchestration rule we have a option to pause notifications , suppress alert but nothing matches our scenario. Any thoughts or help on this will be much appreciated.Thanks.,

I am interested in a report or list of all of my incident resolution notes, this will be used to train a new hire on the types of afterhours calls I get and how I resolved them so she can start taking call.  Is there anything available with the actual resolution notes on a list that I can pull (not ONE at a time, but like a report spreadsheet).  Any ideas or suggestions welcome. 

Can I send an email with teams conference link in incident workflows 

Hi everyone,I have a quick question that I couldn’t find in the community.In our company we used the Jira Server V3 extension, and now are planning to switch to the Jira Server V4 extension.Will we lose our current Jira configuration during the process ? How do we clean the old Jira version on Pager and Jira ? Currently we installed the two versions but only the old interface is accessible.  

Is there a way to enforce that a custom field is populated when resolving an incident?   Our current use case is to create a custom field for Categorization of the resolution.   However we don’t see anyway of enforcing that it gets updated.   Without enforcement then we are just running audit reports and chasing people down.   Not the best use of time.     If there was a way to enforce that the field gets updated, that would remove this concern.  

I would like to create a rotation schedule that is only active on alternate weeks.Week 1 : Person 1Week 2 : InactiveWeek 3 : Person 2Week 4 : InactiveI can easily create gaps inside of a week using restrictions, so this would be easy to do:1st Half of Week 1 : Person 12nd Half of Week 1: Inactive1st Half of Week 2: Person 22nd Half of Week 2: InactiveBut I cant figure out Week On, Week Off. Is there a way other than restrictions I’m missing?(I realize I could add a dummy account to fill in for the inactive weeks, I would prefer not to do that)

I’m not talking about the email integration, I’m using the Events API with a global orchestration and I’m not using AI Ops.The email notifications sent are a problem. In the app the “details” json is nicely displayed, but in emails the entire details field is crammed together in one text string.Can I fix this? PD is sending html emails, why can’t it format the details field nice like in the app?I have users that want to use email as their notification channel without using the app. The details section in the emails is practically unreadable.I can’t find any settings or docs about making the details section in emails look better.

In the configuration as code space, I’m building infra structure as code and configuration that will manage and control our config in PD (as much as possible).  The main driver is to manage the configuration of this critical piece of operations more securely and without the human-in-the-loop ClickOps via the PD portal.I’m running into trouble using the PagerDuty Terraform provider when you use it to create multiple  PD resources (users, services, schedules,etc) in bulk (i.e. using for-each in the terraform resource)We get failures back from the PD provider along the lines of:│ Error: Provider produced inconsistent result after apply││ When applying changes to│ pagerduty_user.service_users["<redacted>@<email>"], provider│ "provider[\"registry.terraform.io/pagerduty/pagerduty\"]" produced an│ unexpected new value: Root object was present, but now absent.││ This is a bug in the provider, which should be reported in the provider's│ own issue tracker.Question is - has anyone exp

Hi Community, We aren’t on the Enterprise Plan so looking for alternates. The ServiceNow integration V8 is installed and webhooks for auto/manual sync are working.I am experimenting with the Incident Workflow actions to trigger using the simple webhook post action to create an incident in ServiceNow.   What we want to do is be selective about which incidents to send to ServiceNow and created an Incident Workflow to only trigger when a P1 or P2 incident is created in Pagerduty. I have tried to use the exposed API endpoint on servicenow from the pagerduty integration “/api/x_pd_integration/pagerduty2sn” to force the triggering but not yet getting a good response.  Has anyone tried something like this ? Regards,Aron Campbell

Hi Everyone,We are currently working on enhancing our incident management automation by incorporating Mean Time To Resolve (MTTR) and Mean Time To Acknowledge (MTTA) metrics into our email reports via Python.Kindly suggest how we can  fetch the information of MTTA and MTTR through API

Hey everyone, I was just wondering if there's a way to set a customized notification sound for an alert with iOS 18 in the Pagerduty app itself.  The only options available are either the built-in notification sounds that Pagerduty offers, or choosing the “iOS Tones” folder - but this folder does not show the custom notification/ringtone sounds that I’ve setup in iOS itself.  There is also no way to change the app’s notification sounds from the iOS Settings app, I can only toggle sounds on or off as a blanket option.  Just wondering if this is possible or maybe on the roadmap for the future, as it seems like older versions of the app supported this (as does the Android app). In the first two screenshots, this is all we have to choose from - the stock Pagerduty sounds or the iOS tones folder.  In my third screenshot, iOS Settings app doesn't offer any options except sounds on or off.  In my last screenshot, I already have custom sounds working in iOS Settings, but they still aren't avai

I am currently trying to get the pager duty up and going in my corporate environment. When starting the app, I see the successful message that the PagerDuty account has been configured, but when I browse to an entity page, the pager duty card just sits there loading and eventually times out after sometime with a message to refer to the readme docs.I am running all the latest plugins, but for the heavens for me, I can’t see anything in the debug logs of it trying to do any requests to retrieve the information.could someone please try help me and figure out where its getting stuck? :(  

I am attempting to configure the Jira Cloud extension for a service. I am able to successfully configure the extension via the UI–i.e., I can set it up, create a test ticket, and even create a ticket from the drop-down in an incident. Configuring this extension via the UI works great, but it doesn’t scale for 100+ services. Therefore, I want to configure the extension across all the services via Terraform. The trouble is that I cannot seem to get it to work. I’ve created a “pagerduty_extension” object in terraform and associated it with the Jira Cloud schema and a services. And I added a “jira” config block. After applying the Terraform, the extension shows up in the Jira extensions list, and looks correct (all the fields that I’d expect to be poplulated are populated, and it appears green). And when I create a test issue it is successful. When I attempt to create a Jira issue from an incident against the given service, I get the error message “Unable to create a Jira ticket at th

We have a service where a 2nd team was recently addedUS team AU teamThe US team is on call from 8am to 8pm while the AU team is on call from 8pm to 8am. The current escalation policy will alert the on call person first and then escalate to the rest of the team after 15 minutes. How can I adjust the escalation policy to escalate to the appropriate team depending on the time of day? Is this possible?

Voicemails really clutter up my phone. But the calls are helpful alerts. Is there a way to get a call but no voicemail? 

I'm facing issues connecting my on-premise Windows systems to my Rundeck Cloud application. I have followed all the steps mentioned in the documentation: https://docs.rundeck.com/docs/learning/howto/configuring-windows-nodes.html#basic-pywinrm-plugin-requirements. However, when I run a command on the added node, I receive the following error: Failed: IOFailure: [WinRMPython] Cannot run program "python3": error=2, No such file or directoryExecution failed: 5 in project Windows_project: [Workflow result: , step failures: {1=Dispatch failed on 1 nodes: [mywindows: IOFailure: [WinRMPython] Cannot run program "python3": error=2, No such file or directory + {dataContext=MultiDataContextImpl(map={}, base=null)} ]}, Node failures: {mywindows=[IOFailure: [WinRMPython] Cannot run program "python3": error=2, No such file or directory + {dataContext=MultiDataContextImpl(map={}, base=null)} ]}, status: failed] ​​​​Could you please help troubleshoot this issue?

My company has been trying to get a quote for 2 weeks now with no response from PD. Is there any other way to get in touch with sales besides filling out the contact form? 

I'm having trouble with alert suppression in PagerDuty and need some help.I created an incident with a very general dedup_key, and now all similar alerts being sent to that event orchestration are being suppressed and aggregated with this resolved incident. I've updated the event orchestration to use more specific dedup_keys for future alerts, but the resolved incident still has the old dedup_key and is supressing new alerts. Alert grouping is disabled as I only want the event orchestration to use the dedup_key and nothing else. How can I ensure new alerts create new incidents and aren't suppressed by the old dedup_key? The incident is resolved. It doesn’t look like I can delete the incident. Do I need to create a new event orchestration?