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278 Topics
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Allison Walters
posted in Ask a product question
Notification volume without ringtone volume?

I’m using a Samsung S23, and I cannot seem to set any notification volume for the high urgency notifications in PR unless I have my ring volume on. (Note: this is for times outside of DND; I still need to try that as well, but this is just for during the day, when I typically have my ring volume off.). Is there something I’m missing here? I have it set to allow PD to send notifications, I have “high-urgency override system volume” checked, but still when I go into the sound for the notification the sound slider is greyed out unless I have the ringtone for the whole phone set to non-silent.

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7 months ago
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Joaquin Henriquez Alzola
posted in Ask a product question
Backstage Pagerduty Plugin 404

Hi, I follow Pagerduty Backstage Plugin installation via https://pagerduty.github.io/backstage-plugin-docs/getting-started/backstage/ but I am getting all the time: {“error”:{“message”:“Not Found”,“code”:2100},“suggestion”:“When using api.pagerduty.com, the /api/ prefix is not required.”}. Would like to know what that means … Also get the following: ::ffff:10.0.X.X - - [20/Jan/2024:09:57:39 +0000] “GET /api/proxy/pagerduty/services?include%5B%5D=integrations&include%5B%5D=escalation_policies&query=XXXXXXXXXXX&time_zone=UTC HTTP/1.1” 404 124 “-” “Amazon CloudFront” So seems can not make the plugin work ad only get this:

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7 months ago
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Aatiya
posted in Ask a product question
Difference between responder_user_id in incident list vs total incidents inside responder_list in analytics tab

Hi, I am trying to understand the difference in responder data available in Pagerduty Analytics insight. The incident list has a column called “responded_by_user_id” and Responder_list has column named “incidents” so when we try to filter data for any particular user should the total no incidents displayed in Incident list be similar to the count specified in the column “incidents” in responder_list. This is really confusing , please tell the difference between these two. For example: Suppose there are 5 different list of incidents shown which were responder by “responded_by_user_id” : x, then should the result of field “incident” in responder list be “incident” : 5

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8 months ago
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Gary Smith
posted in Ask a product question
Veeam Back & Replication - Failure Notification

Hi, I’m just getting started with PD. I’d like to get a PD notification if one of my Veeam backup jobs fails. I not sure how to go about this. I can have Veeam email on job failure but unsure how I can get this as PD alert/incident. Any help would be appreciated.

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8 months ago
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Noël Gass
posted in Ask a product question
Status Dashboard API Endpoint (REST or Terraform)

Hello community, Are you aware of any endpoints for creating and modifying status dashboards? I know there are several GET Rest Endpoints, but I would also like to create them. I am using Terraform, but there is no corresponding resource available. I attempted a custom curl script (local-exec), but it did not work as the internal api/v1 endpoints seem unreachable for me. Any suggestions or ideas? Does anyone know if this is on the roadmap? Kind regards, Noel

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8 months ago
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Olivia Mo
posted in Ask a product question
How to get all technical services by business service id

I’ve looked through the API docs and there’s no mention of being able to get a list of services that belong to a particular business service. How can we achieve this?

2
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8 months ago
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PagerDuty UserDutonian
posted in Ask a product question
Migrating from OpsGenie, how do I alert in RDS events

This is possibly a silly question. I am currently migrating from OpsGenie where I am using their Amazon RDS integrationhttps://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-amazon-rds/ for RDS events https://docs.aws.amazon.com/AmazonRDS/latest/UserGuide/USER_Events.Subscribing.html It’s basically an SNS integration. This works fine, but I can’t get it working with PagerDuty Does PD support RDS events? I can’t find anything on these forums discussing them. It appears, from poking around in the OpsGenie debug log that the payload for the message from SNS is the following { "Message": "{\\"Event Source\\":\\"db-instance\\",\\"Event Time\\":\\"2024-01-09 16:02:46.891\\",\\"Identifier Link\\":\\"https://console.aws.amazon.com/rds/home?region=eu-west-1#dbinstance:id=mysql8\\",\\"Source ID\\":\\"mysql8\\",\\"Source ARN\\":\\"arn:aws:rds:eu-west-1:XXX:db:mysql8\\",\\"Event ID\\":\\"http://docs.aws.amazon.com/AmazonRDS/latest/UserGuide/USER_Events.Messages.html#RDS-EVENT-0087\\",

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7 months ago
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Mike Boehm
posted in Ask a product question
Has anyone used both PagerDuty and OpsGenie? Do you have an honest comparison?

Hi, I don’t want to hear from any Atlassian or PagerDuty employees here. I want to hear from actual users who have used both systems and can give an honest comparison. I’ve been managing our PagerDuty system for close to 10 years and I think it’s great. We have it linked in with our LogicMonitor and have everything working exactly as we want. The only thing we use it for is so when LM sees a critical alert, it connects to PagerDuty and alerts whoever is on-call. We don’t use PD’s built-in incident tracking/ticketing as we use Zendesk for all that. We use PD strictly as a notification type system for alerts and for adding users, rerouting the alert, etc. We do have 2-way integration between the two so when we Ack in PD it Acks in LM, etc. The main thing I hate about PD is their support. They used to have live chat support which was great. These days I have to send in an email and then wait a week or two for a response. That is one of the main reasons we are investigating alterna

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8 months ago
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PrasJVen
posted in Ask a product question
Report API is not working for the past few days

I was using the following API /api/v1/reports/raw/incidents.csv?since=<>&until=<>&filters[urgency]=all&time_zone=America%2FLos_Angeles Suddenly it stopped working. Please let me know the reason and also if there is any other alternative. I like to have the same output format as I have some dependency on that one.

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8 months ago
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Jens Karly
posted in Ask a product question
Post resolution note and status update template not the same

Hi. I have made some Incident workflows that utilize some custom status update templates. If the person on guard sets the incident to P1 some stakeholders will automatically get a status update using a custom status update template, saying that we have a incident. The same custom template are used when the person in change have updates to the status. When the incident is resolved the custom template is used again to send out a email that the incident has resolved. Again using the custom template. When resolving the issue there is a checkbox called “Post resolution note as status update” it checked by default. So if the person on guard is NOT unchecking it. Pagerduty will send out a Resolved note to all the stakeholders, using a completely other template!! Either we want the checkbox to be unchecked by default or we want to be able to use our custom template when it sends out the mail. We dont want to send two different emails out using two different templates. Does anyone know how to s

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8 months ago
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Anonymous
posted in Ask a product question
Home Assistant

Hello, I started project using the pdpyras to integrate service sensors/ oncall calendar and ability to notifiy a service - all with Home Assistant https://github.com/jdrozdnovak/ha_pagerduty And I was wondering if there is a possibility to get a testing account. I am using my company account for development, but I am now thinking that is maybe not the greatest idea 🙂 Also contributions are welcomed Cheers!

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8 months ago
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Aatiya
posted in Ask a product question
How to extract incidents with 10000 results from pagerduty api

I am trying to extract data from pagerduty api using python script. I have written script to get list of all the incidents from a given specified date range from the available team data stored in json and using that data to display results of incidents from api https://api.pagerduty.com/analytics/raw/incidents/{incident_id}’. I am able to retrieve data for 1, 2 teams but when I add 500 + teams the results is around 10000 rows. I am not sure how to retrieve this in a faster way. It took me 2 hours and then script keeps on running. I am not sure how to bypass this pagerduty api limit , I have added pagination, I have used offset, limit. There is no straightforward guide on this. Please help

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8 months ago
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Frederic pellin
posted in Ask a product question
Using TF to create escalation policy

Hello, I’m using the free version of PagerDuty and I’d like to Terraform the configuration. I create a token with full access, I’m able to create users, notifications_rules, service, but when I want to create an escalation_policy, I get a 403 error without more information (even in DEBUG mode of TF). response I have : pagerduty_escalation_policy.escalation_policy: Creating… ╷ │ Error: POST API call to https://api.pagerduty.com/escalation_policies failed: 403 Forbidden │ │ with pagerduty_escalation_policy.escalation_policy, │ on r-escalation_policy.tf line 1, in resource “pagerduty_escalation_policy” “escalation_policy”: │ 1: resource “pagerduty_escalation_policy” “escalation_policy” { │ ╵ No more logs. I delete the only on policy I had because with the free account I can have only one escalation policy, but the error is still there. Any idea ?

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8 months ago
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Asha Bulani
posted in Ask a product question
Rate limit of Api

Hi, Team, I’m iterating to all the schedules through rest api using python request schedule_layer_id = “” devops_schedule = False for x in session.iter_all(“schedules”): #print(“schedule name is -----”, schedule_name) if x[“name”] == schedule_name: devops_schedule = True schedule_id = x[“id”] break But I’m getting UserWarning: Stopping iter_all on GET /schedules at limit+offset=10100 as this exceeds the maximum permitted by the API (10000). The set of results may be incomplete. False is there any way to resolve this or any filters can we use ? looking at this did not get anything https://developer.pagerduty.com/docs/ZG9jOjExMDI5NTU2-filtering it will be great help if you can help me resloving this @devops

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8 months ago
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Christien Kerbert
posted in Ask a product question
Bad request when creating custom fields

Newbie here! I’m trying to create a custom field to use in escalation policies. When creating the custom field, I keep getting a ‘Bad request’ error: name: can only contain a-z 0-9 and .... However, the Field Name nor the Field Options contain anything but letters (no white space either). Anyone else running into this problem / know a solution? Thanks in advance!

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8 months ago
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waseem ahmad
posted in Ask a product question
PagerDuty Periorties (Incident)

Is it possible to configure PagerDuty such that when an incident is triggered and classified as Priority 1 (P1) or Priority 2 (P2), then it escalates to a predefined escalation policy? other than it will not call the peoples that are in the escalation policy.

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8 months ago
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PagerDuty UserDutonian
posted in Ask a product question
Phantom Salesforce Extension

I have a couple of issues I am struggling with Under “Integrations > Your Integrations” it lists Salesforce and Salesforce Service Cloud Extension If I click on either of them they give me either an empty page in the case of the first, and an error for the second I want to remove them so I go to Integrations > Extensions and “Salesforce” is listed but the other isn’t at least not in the same way, if I click any of these links I get the above pages According to https://support.pagerduty.com/docs/extensions#delete-extensions-1 there should be the option to delete them but it doesn’t show in Safari or Chrome This is a concern as our slack notifications are showing this which I assume is added by the Salesforce extension but can’t find out anything more about it

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8 months ago
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Abhishek Raturi
posted in Ask a product question
PagerDuty oncall schedule scenario

We have 7 team members, I want to create oncall schedule in Pager duty with below scenario 9 AM - 4 PM (Monday - Friday) single person rotation everyday 4 PM - 2 AM (Monday - Sunday) single person rotation (weekly basis) so one person will be doing monday - friday But the person oncall fr the week from 4 - 2 AM cannot be part of 9 - 4 PM How can I set this oncall schedule. tried with two layer but it overlaps for few ocassion

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9 months ago
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fona ceg
posted in Ask a product question
Is it possible to use variables in API Endpoint URLs

Hello, I was trying to create a proof-of-concept solution for a scenario where alerts/incidents are triggered by emails with ticket creation notifications. Message subjects contain ticket IDs, which I was able to extract with email integration rules. The last part of the scenario is to create a query that would add a worklog entry to a ticket from the email notifications. The API endpoint of the ticketing system requires that you supply the ticket number in the API endpoint url. I wanted to kindly ask for any suggestions on how this could be done with PagerDuty. Is it possible to use variables in outbound API endpoint queries?

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9 months ago
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mahesh more
posted in Ask a product question
API Access Key

we have noticed that EU tokens start with e+ while US tokens start wth u+ (for PagerDuty)Could you please let us know if this is expected behavior from PagerDuty (like is it documented somewhere)?

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9 months ago
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PagerDuty Community TeamCommunity Manager
posted in Ask a product question
#GitHubUnwrapped 2023 - Your coding year in review 🛠️

Let’s use this thread to learn each other’s open source contributions over 2023! Get your GitHubUnwrapped and come back here to share with us ⬇️ What are your top languages? Top repos? Most productive day? Number of Contributions? https://githubunwrapped.com/ Feel free to share your experiences, notable projects, and the challenges you’ve faced and conquered.

2
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9 months ago
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Andrzej Zoła
posted in Ask a product question
Determining source of an event

I had an incident triggered by an event sent to the API, however, I have difficulties identifying the source of the event (it does not match any of the sources I’m aware of, it doesn’t even match my tech stack). Is there a way to identify the source IP of the caller of the events API? Or anything that could help me pinpoint the source of the API call?

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9 months ago
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PagerDuty Community TeamCommunity Manager
posted in Ask a product question
PagerDuty plugin for Backstage: What's new

Hello 👋 I don’t know if you saw the announcement a few weeks ago but PagerDuty took ownership of the Backstage plugin and we have been busy! What are some of the things we released so far? 📝 New and improved documentation hosted on GitHub Pages 🤖 New backend plugin that introduces an easy way for you to create PagerDuty services directly from Backstage and automatically configure the plugin in your services 💄 Fixed some UI glitches that prevent the information to be presented to the user correctly 🛡️ Fixed some security vulnerabilities exposed by external dependencies ⬆️ Updated dependency and Backstage version support, and added support for React 18+ What is coming next? We are actively working on some new features that were requested by the community. If you want more details on what we’re working on check out the GitHub project page. Interested in contributing? We are always looking for people to help. If you want

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9 months ago
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Clément VALENTIN
posted in Ask a product question
Activity/Sessions don't detect with mobile & SSO

Hello, I try to detected all activity user in PagerDuty and i have observed anomalies on the endpoint “/users/{actor_id}/sessions” It seems that this does not return the activity of users who use the mobile application. As well as users who do not authenticate via SSO. Do you have a solution to this so that we can know the real activity of our users on PagerDuty? Sincerely.

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9 months ago
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PagerDuty UserDutonian
posted in Ask a product question
plans differences

Hello, I want to ask about the plans differences, I want to know all the features of the free plan, i saw that the teams feature is only available in the business plan but i want to ask if i can have a subdomain containing 5 free accounts and sharing the services and incidents together? and assigning to each other and having analytics like SLA and some statistics?

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9 months ago
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