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I’m unable to connect Windows On-Premise nodes to my Rundeck Cloud.

  • Mar 16, 2025 10:39 AM UTC
  • 3 replies
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I'm facing issues connecting my on-premise Windows systems to my Rundeck Cloud application. I have followed all the steps mentioned in the documentation: https://docs.rundeck.com/docs/learning/howto/configuring-windows-nodes.html#basic-pywinrm-plugin-requirements. 

However, when I run a command on the added node, I receive the following error:

 

Failed: IOFailure: [WinRMPython] Cannot run program "python3": error=2, No such file or directory

Execution failed: 5 in project Windows_project: [Workflow result: , step failures: {1=Dispatch failed on 1 nodes: [mywindows: IOFailure: [WinRMPython] Cannot run program "python3": error=2, No such file or directory + {dataContext=MultiDataContextImpl(map={}, base=null)} ]}, Node failures: {mywindows=[IOFailure: [WinRMPython] Cannot run program "python3": error=2, No such file or directory + {dataContext=MultiDataContextImpl(map={}, base=null)} ]}, status: failed]

 



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Could you please help troubleshoot this issue?

Best answer by MegaDrive68k

Hello, 

Do you refer to the Runbook Automation product as "Rundeck Cloud"? If so, please contact our dedicated support team, and they will assist you as soon as possible.

Greetings!

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3 replies

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  • PagerDuty Team 📟
  • Answer
  • Mar 16, 2025 10:00 PM UTC

Hello, 

Do you refer to the Runbook Automation product as "Rundeck Cloud"? If so, please contact our dedicated support team, and they will assist you as soon as possible.

Greetings!


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  • Author
  • New Member 👋
  • Mar 20, 2025 9:52 AM UTC

​@MegaDrive68k Could you please sent me the support contact. 


lupimiguel
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  • Community Manager 💚
  • Mar 24, 2025 10:59 AM UTC

Hi ​@naji.ahammed, you can visit https://www.pagerduty.com/support/ for dedicated support options, or email support@pagerduty.com directly with your query. 

Have a nice day and please let us know if you need additional help!