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We have a service where a 2nd team was recently added

  1. US team
  2. AU team

The US team is on call from 8am to 8pm while the AU team is on call from 8pm to 8am. The current escalation policy will alert the on call person first and then escalate to the rest of the team after 15 minutes. How can I adjust the escalation policy to escalate to the appropriate team depending on the time of day? Is this possible?

​@searchspring Hey! The team is currently working on a system that would make this trivial by allowing to create US and AU "Escalation Schedules" that would have, e.g., all US team members on call at the same time from 8-8. You could then take both of those schedules and place it at level 2 of the EP and it would dynamically assign to the correct set of users based on the current time.

Until this is deployed, you can accomplish what you’re looking for by creating a schedule for each user with that user's "active" time setup so that they are only on-call during their 8-8 time. Once you have all of those schedules set up you can add all of them the level 2 of the EP.

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