I’m not talking about the email integration, I’m using the Events API with a global orchestration and I’m not using AI Ops.

The email notifications sent are a problem. In the app the “details” json is nicely displayed, but in emails the entire details field is crammed together in one text string.

Can I fix this? PD is sending html emails, why can’t it format the details field nice like in the app?

I have users that want to use email as their notification channel without using the app. The details section in the emails is practically unreadable.

I can’t find any settings or docs about making the details section in emails look better.