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I’m not talking about the email integration, I’m using the Events API with a global orchestration and I’m not using AI Ops.

The email notifications sent are a problem. In the app the “details” json is nicely displayed, but in emails the entire details field is crammed together in one text string.

Can I fix this? PD is sending html emails, why can’t it format the details field nice like in the app?

I have users that want to use email as their notification channel without using the app. The details section in the emails is practically unreadable.

I can’t find any settings or docs about making the details section in emails look better.

Hi ​@fakemailred888,

At this time, PagerDuty does not provide any settings or configuration options to control or improve how the details field from Events API payloads is formatted in email notifications. The JSON data in the details field is rendered as a single string in emails, which can make it difficult to read, especially compared to the structured display in the PagerDuty web app. 

This limitation has come up for others as well, and it’s not something you can tweak via Event Orchestration or any other settings at this time. If you want to see this improved, I’d recommend submitting feedback to the PagerDuty support team or your account team—more voices always help get traction and increase priority on new features and enhancements! I’ll also share this feedback internally.

I’m also not entirely sure if it’s possible but if in the meantime, your users really need better-formatted details in their emails, you might consider building a small middleware or webhook that reformats the event data and sends custom emails, but I understand that’s a lot of extra work and definitely not ideal.

Hope this helps clarify things, even if it’s not the answer you were hoping for! We might get some more community members to come and help us brainstorm solutions for this.

Thank you and have a nice day!

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