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I am currently trying to get the pager duty up and going in my corporate environment.

 

When starting the app, I see the successful message that the PagerDuty account has been configured, but when I browse to an entity page, the pager duty card just sits there loading and eventually times out after sometime with a message to refer to the readme docs.

I am running all the latest plugins, but for the heavens for me, I can’t see anything in the debug logs of it trying to do any requests to retrieve the information.

could someone please try help me and figure out where its getting stuck? :( 

 

Hi ​@mattinmelbourne! Welcome and thank you for reaching out with this question. 

We’ve noticed that you’ve also opened an issue about this in Github, and the team has been notified. We’ll come back with an answer asap, and escalate to customer support if needed.

Any additional details on setup and config would be very helpful to help with your case.

Thank you very much and have a nice day!

I am currently running backstage version v1.36.1.

 

pagerduty backend plugin- ‘@pagerduty/backstage-plugin-backend’: ‘^0.9.4’

and the front end plugin - ‘@pagerduty/backstage-plugin’: ‘0.15.’.

 

I am currently using the OAUTH method in my configuration file.

when I start up my backstage instance I can see it finds my config file and successfully configures the plugin for authentication.

 

when I browse to a component I know has the pagerduty annotation defined with the correct service ID, it just doesn’t seem to load. I don’t see any logs for it even to attempt to talk to pagerduty api.

 

This is now fixed.

I removed all the packages, and then just installed the backend and front end packages.

also found had to whitelisted the url to identity.pagerduty.com, which was not mentioned in any of the plugin docs, but was mentioned in the developer section for PagerDuty.

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