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Hi Community,

 

We aren’t on the Enterprise Plan so looking for alternates.

 

The ServiceNow integration V8 is installed and webhooks for auto/manual sync are working.

I am experimenting with the Incident Workflow actions to trigger using the simple webhook post action to create an incident in ServiceNow.   What we want to do is be selective about which incidents to send to ServiceNow and created an Incident Workflow to only trigger when a P1 or P2 incident is created in Pagerduty.

 

I have tried to use the exposed API endpoint on servicenow from the pagerduty integration “/api/x_pd_integration/pagerduty2sn” to force the triggering but not yet getting a good response.

 

 

Has anyone tried something like this ?

 

Regards,

Aron Campbell

Hi ​@AronCampbell, 

How are you doing today? 

Selective incident sync is achievable with Incident Workflows and webhooks, provided the payload is correctly structured and all ServiceNow requirements are met.

You can check out the following resources for reference and help troubleshooting:

There are also some related topics in the PagerDuty Community that can be of help by opening the 2nd link on the list and going through them in the column on the right side of the page. 

If you’re still unable to figure it out, make sure to reach out to our support team by visiting https://www.pagerduty.com/support/, or email support@pagerduty.com directly with your query. They’ll be happy to look at your payload and help out.

Have a nice day!

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