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ORBroncoFanNew Member
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Referencing Service Email Integration Custom Field in Subsequent Service Orchestration Event Rule

Hi All!  I’m using Email Integration with my Service.  I configured a Trigger Rule with a Custom Field - severity that I derived from the email body.  I want to reference that Custom Field in a subsequent Service Event Orchestration Rule, which would be called  event.custom_details.severity and be referenced within the Rule Condition as If event.custom_details.severity matches info.  This condition isn’t firing, and yet when I see the Incident info (via Fallback Behavior), I can see my custom field severity with a value of info under the heading DETAILS. Should I be able to reference this custom field, and if so, how can I do that?  Thx!  :-)

425
O
29 days ago
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subhodas09New Member
asked in Ask a product question
Okta with Rundeck Community

How can I setup okta with rundeck community

301
M
1 month ago
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confusedNew Member
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3 day with no weekends schedule / rotation

Hi, I want my team to be on call 3 days at a time, with no weekends. This doesn’t seem to be possible, when I add the restriction of Monday to Friday, the scheduling of the 3 days for each person still runs into the weekend.I even tried to add another layer with just one person on it at weekends to try and block these days out, but it still doesn’t work.You can see in the image for example 6th December, Jake comes on the rota for only half a day, because the schedule is still running him through the weekend, even though weekends are excluded.It should be (from the start)David - Monday Tuesday WednesdayJake - Thursday Friday MondayMark - Tuesday Wednesday ThursdayGerald - Friday Monday Tuesdayetc. Surely this is a relatively common requirement - there must be a way I can do it? What restrictions do I need to set? Any help would be appreciated!Thanks,Davidcurrent restriction config 

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1 month ago
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ajsumoNew Member
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[terraform] What Happens to a Pagerduty Slack connection when the authorized user leaves?

Hi team,My company manages PagerDuty configuration in terraform. One resource we manage is a PD Slack connection. From this doc, it mentions this resource requires a `user_token` API key. https://registry.terraform.io/providers/PagerDuty/pagerduty/latest/docs/resources/slack_connection My question is, what happens when the user leaves the company? Will the user API key become unusable?

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1 month ago
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Chethan_p07New Member
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Audit of user who active in pager duty

does anyone aware of the audit or report that we call pull where the person is on call but never recevied a notification ?

472
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1 month ago
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alex.hunsbergerNew Member
asked in Ask a product question
Prevent auto-resolve for existing incidents

The attached screenshot is taken from an incident in the PagerDuty web UI. I’ve recently updated the associated service not to auto-resolve incidents, but how can I change an existing incident, which has a pending action, not to take that action?I've tried to set the set the incident’s “pending_actions” field to null or [] via the API, but the change didn’t take effect. I also don't see any button on the UI for this. Is there a way to do it?

522
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2 months ago

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