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  • 321 Topics
  • 539 Replies
321 Topics
L
Larry G
posted in Ask a product question
Map an incoming event payload value (new) to a PagerDuty value (trigger)

I have a tool that does not conform to what PagerDuty needs when I send in an event. I also cant modify what this tool is sending to PagerDuty, I can only use the out of the box payload values. Is there a way within PagerDuty to transform the source data (new) to what PagerDuty requires (trigger) and then send the event off for processing? Thanks

41
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1 year ago
E
Edwin Tobia
posted in Ask a product question
Resolving Incident in ServiceNow is not updating PagerDuty Incident Status to resolved.

Resolving Incident in ServiceNow is not updating PagerDuty Incident Status to resolved. Everything else works except for this. Has anyone else run into this minor issue? Thanks in advance. Edwin

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E
1 year ago
V
Vignesh S
posted in Ask a product question
Service Orchestration Rules - Alert matching more than 1 rules

Hi, We are exploring Service Orchestration Rules, Rule 1: If the event has any priority in the custom field then it should set the priority in Pagerduty Incident, We have one nested rule for one priority. Rule 2: If the event has a hostname it should create a new field in the custom details ex: alert_hostname We want all the alerts should pass through both rules. Instead of copying the 2nd rule in all the nested rules, Is there any way to process events in more than 1 rule by default? Thanks

20
V
1 year ago
R
Raney Eden
posted in Ask a product question
PagerDuty API - Get incident CUSTOM DETAILS

We are using the PagerDuty APIs to get all incidents and single incidents successfully. What we need now is to be able to load CUSTOM DETAILS. I have tried using the include[] query parameter on some requests and have looked at the log entries API as well but still cannot figure out how to load this data? Can you provide a simple working example? I have seen other posts similar, but have not seen a working example yet.

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1 year ago
A
Anonymous
posted in Ask a product question
Pagerduty Service status showing ' Awaiting Response' though there is no open incident.

Can someone please help how to fix this. I have sent mail to PD support, but have not got any reply from last 2 weeks.

02
A
1 year ago
P
Prakhar Singh
posted in Ask a product question
Data inconsistency while retrieving data using Analytics - services API

Hi Everyone, I have been trying to retrieve data using https://api.pagerduty.com/analytics/metrics/incidents/services but I am not getting consistant data. There is mismatch for the data which I am getting on pagerduty to the data retrieved through this API. I am passing the Service Id , Team Id to fetch data for high urgency incidents but there is huge inconsistency compared to actual data in pager duty. Has anyone come across similar situation or have a fix this issue. Thanks

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1 year ago
T
Thomas Meyer
posted in Ask a product question
handling of private keys in tempory storage

on April 13th we submitted a vulnerability report concerning the handling of private keys in tempory storage, but never received a feedback, even after writing a follow-up. We used the link provided in https://github.com/rundeck/rundeck/security/policy Does pagerduty discard all non-enterprise customer feedback?

01
PagerDuty Community Team
1 year ago
D
Dany Abou-Asali
posted in Ask a product question
restrict creating technical services to global admins only

Hi there Is there a way to restrict creating technical services in Pagerduty to Global Admins only??

00
D
1 year ago
G
Gustavo Moyano
posted in Ask a product question
GCP “PagerDuty one-way” Notification Channels not auto-resolving incidents

Hello Folks, I have a working GCP PageDuty on-way notification channel which is creating incidents anytime an alarm is triggered. The only issue I’m facing is that when the alarm is resolved automatically when, for example, CPU goes back to normal, the incident in PagerDuty is not being resolved automatically. Is this expected? It would be nice if the incident is resolved automatically when the CPU goes back to normal. Could someone confirm if it is possible to resolved the incidents automatically, please? Thanks, Gustavo

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1 year ago
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Nicolas Fagotti
posted in Ask a product question
Visualize incidents by incident_key

Hi! I’m looking for a way to visualize at the PagerDuty UI all incidents given an incident_key. I know there is a way to get them through the API https://api.pagerduty.com/incidents?incident_key=&time_zone=UTC but is there a place where to visualize all these from the PagerDuty UI?

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1 year ago
A
Asha Bulani
posted in Ask a product question
I want to get user id only for specific users instead of all

api_token = “” session = APISession(api_token) for user in session.iter_all(“users”): print(user[“id”], user[“email”], user[“name”]) This code iterts to all the users and provide their id, email and name I want just for specific users can you pls tell how can i. do that

82
P
1 year ago
A
Anonymous
posted in Ask a product question
Slack notification who is on call

I want to have slack notification to specific channel from PagerDuty who is on call now based on the schedule with different escalation policy levels. How can I implement it?

671
P
1 year ago
D
Darren Jian
posted in Ask a product question
SLA for incident creation response time

I’m currently trying to figure out whether I should create an incident through the REST API V2, synchronously or asynchronously. I read here that the REST API V2 is a synchronous API. I was curious if there was any SLA on the maximum amount of time we should expect to get a response back from the incident creation API.

01
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1 year ago
J
JasminNew Member
posted in Ask a product question
Email Service Integration vs PD API call - to create an incident

Which integration is better to create an incident dynamically? and Why? Calling PD API from external application program to create an incident Or Sending email message to integrated service email address ( domain@pagerduty.com) to create an incident .

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1 year ago
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Tom Walker
posted in Ask a product question
Zoom Integration

We are using the Zoom integration for our incident response workflow and per the integration documentation there is some logic to check the responder’s email address against their Zoom email: By default, when responders create Zoom meetings from incidents, the integration will check to see if the responder’s PagerDuty email matches their Zoom email. If it does, it will create the Zoom meeting ID on their account. If the email does not match, the meeting ID will be created on the Zoom account of the administrator who configured the integration. My question is if anyone has found a way around this check and just force the system to use the administrator Zoom account every time so that every incident Zoom meeting can be setup to auto-record instead of relying on the responder to remember to click the record button during the meeting?

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1 year ago
M
Matthew Hollick
posted in Ask a product question
New Slack integration is too big

Hello. We have had complaints from users that the new slack integration takes up too much screen space on desktop slack and is almost unusable in slack on phones. Also, I am unable to access the support area when logged into my account - I would have prefered to raise this issue there. Cheers, Mat.

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1 year ago
PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
posted in Ask a product question
Rundeck Version 4.13.0 is live!

Guess what? Rundeck Version 4.13.0 is live. This release includes: Plugins on Enterprise Runner These additions enable users to more quickly author automation for their remote environments by using plugins instead of scripts and commands. Ad-hoc commands through Runner Ad-hoc allow users to specify a Runner to execute commands on one or multiple nodes. This helps with both ad-hoc tasks as well as improving the setup and testing experience of the Enterprise Runner. SSM across multiple AWS accounts Users can now orchestrate automation across all of their AWS accounts from a single project, reducing time and potential for human error for critical tasks. Sensu Plugin Suite The new Sensu plugin suite makes it easier for users to set up and manage the integration between Process Automation and Sensu. This can now be configured in the Plugin Suite user-interface. Check out the full release notes for more info. The 4.13 Twitch release episode will run 5/16 on the PD Communi

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PagerDuty Community Team
1 year ago
R
Rinaldo
posted in Ask a product question
Status code 400 in Events API V2

Hi, I’m new to PagerDuty. I’m trying to send (trigger) an event via Events API V2 using JavaScript layer from another application (Ivanti). I keep getting status code 400 error (Bad request) with {“errors”:["‘payload’ is missing or blank"],“message”:“Event object is invalid”,“status”:“invalid event”} I don’t know what is wrong. I tried changing the payload in several ways to no avail. Details of the call: (…) var JSONimport = {Payload: {summary: “Test event”, source: “Ivanti”, severity: “critical”}, routing_key: “routing_key_here”, event_action: “trigger”}; var data = JSON.stringify(JSONimport); var request = ExecuteWebRequest(‘POST’, ‘https://events.eu.pagerduty.com/v2/enqueue’, data, {Headers: {“Content-Type”:“application/json”, “Authorization”:“Token token=<api_token_here>”}, SkipServerCertificateValidation: false}); [Note: ExecuteWebRequest is just a ready javascript method in Ivanti Web Services layer.] Thanks for any suggestion. Cheers, Rinaldo

180
R
1 year ago
U
Umar Ahmad
posted in Ask a product question
Is it expected for the severity to not show in the incident message?

I have been attempting to setup alerting with dyanamic notifications with prometheus alertmanager. I spent the last two days thinking I was doing something wrong, I could not see the severity field in the incident payload. The urgency would be set correctly if I set the severity under the pagerduty_config to ‘critical’, but I never saw the severity field in the incident message payload. I then set the severity in the pagerduty_config to ‘warning’ and the incident showed up with a ‘Low’ urgency, so clearly the pagerduty_config severity field is being considered in the code logic when generating the pagerduty incident. However, I still do not see the severity field in the incident’s message payload. Is this expected? For references see below receivers: name: default-receiver name: pagerduty pagerduty_configs: description: ‘[{{ .Status | toUpper }}{{ if eq .Status “firing” }}:{{ .Alerts.Firing | len }}{{ end }}] {{ .CommonAnnotations.summary }}’ routing_key: KEY severity: ‘info’ route:

130
U
1 year ago
U
Umesh
posted in Ask a product question
CAN STAKEHOLDERS GET NON SILENT ALERT WHEN AN INCIDENT IS OPENED and not only the silent notification.

CAN STAKEHOLDERS GET A BEEP WHEN THE ALERT IS POSTED and not only the silent notification. Hello Team, I have a “Full Stakeholder” license and i have related issue so using this thread. Currently whenever there is an incident is created, i do get notified on my Android app however the delivery of the notification is silent. it does not beep , not it shows an icon at the top status bar of the phone. So unless i open the app myself, though the notification is delivered, i never come to know about it. Is this as designed? or Do we have any solution for the same ? any help is much appretiated. Note - all configurations are correct liek user, team, escalation policy etc. Also i have executed the test on my pagerduty app ( and also from webapp) and i do get test beeps, sms, phone call , push notification etc.

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1 year ago
A
Asha Bulani
posted in Ask a product question
To update users in a layer in scheudle

I’m trying to update users in a layer/schedule but as i send PUT api every time it creates new layer instead of updating the user in existing layer can you pls tell or help how can i update the users in schedule in without creating a new layer

40
A
1 year ago
B
BIARD Thierry
posted in Ask a product question
Pagerduty extraction of json

Hello, I install the application PagerDuty on splunk. I have a field where I can set a json. The Path for the json is : event.custom_details.custum_details If I set a json, exemple {“toto” : {“subValue”:“toto1”, “suValue2”:“toto2”}, “titi” : “valueTiti”} I have the result event.custom_details.custum_details.toto.subValue=>“toto1” event.custom_details.custum_details.toto.subValue2=>“toto2” event.custom_details.custum_details.titi=>“valueTiti” But if I want to move all the json toto I have a String (not a json) event.custom_details.custum_details.toto =>"{“subValue”:“toto1”, “suValue2”:“toto2”}" or event.custom_details.custum_details[‘toto’] =>"{“subValue”:“toto1”, “suValue2”:“toto2”}" I would like to use the extraction to move the json “toto” into the custom_details because another process need the access in pagerduty to : event.custom_details.toto Exemple of my actual extraction : extraction = { “event.summary” = { template = “{{event.custom_details.custom_details.summar

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1 year ago
S
spikeNew Member
posted in Ask a product question
ServiceNow integration stopped working

I have an odd problem that started this morning between about 06:30 and 08:00 GMT. I have three Pager Duty services integrated with a single Assignment group in ServiceNow. Up until this morning, all three would raise incidents into ServiceNow and there would be comms between both the systems. As of this morning, two of the Services have stopped working. One writes nothing to ServiceNow at all, the other is creating empty incidents. The third continue to work fine. Does anyone have an inkling as to what might have changed this morning? Has there been some sort of PagerDuty release? I’ve looked but can’t find anything. Has anyone else had any similar problems today? Any help or direction would be appreciated!

65
S
1 year ago
I
Irving Gonzalez
posted in Ask a product question
Is it possible to use variables in message templates

Seeing that workflow status messages support variables and allow us to use the templates was wondering if it is possible to insert variables used in email template portion in the message template portion.

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I
1 year ago
N
Nick Moeck
posted in Ask a product question
Unable to contact PagerDuty Support?

Hi, Curious if anyone else in the community has had trouble getting in touch with PagerDuty support recently. I have a ticket submitted over 3 weeks ago with no response, and one submitted over 1 week ago with no response. I’ve tried calling both phone numbers that I’ve seen published (1-844-700-DUTY and 1-844-800-DUTY) and both either just ring to infinity or go directly to voicemail.

183
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1 year ago

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