The attached screenshot is taken from an incident in the PagerDuty web UI. I’ve recently updated the associated service not to auto-resolve incidents, but how can I change an existing incident, which has a pending action, not to take that action?
I've tried to set the set the incident’s “pending_actions” field to null or n] via the API, but the change didn’t take effect. I also don't see any button on the UI for this. Is there a way to do it?
Hi
Unfortunately, there isn’t a way to adjust the pending_actions on an incident, they’re more an internal workflow item in the platform noted for informational purposes. So there isn’t a way right now to set an incident to not autoresolve if it’s been created with autoresolve enabled. I’ve added your note to our internal feature tracking about auto-resolve; there are some cases that have popped up asking for this to be mutable.
Got it, thanks for your confirmation.
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