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Updating Schedule via API does not change final schedule calendar view

  • February 13, 2024
  • 2 replies
  • 61 views
T

Hi,
I have written an API script that gets and updates a schedule (+ schedule layers) . The goal was to update the start date of a layer to the next year. I get a successful response, and I can see the changes worked as expected in the edit this schedule view. However, looking at the calendar view for the schedule and the configuration layer view, it does not seem like it rendered those changes. Is there another step to the process that I am missing to update those?

    T

    2 replies

    A
    • Andy Graham
    • Dutonian
    • March 8, 2024

    Hi Trinity,

    I am your customer success manager for PagerDuty and just saw this post.

    Nelnet has premium support included with your PagerDuty subscription, so I would recommend that you log a support ticket and get our team to take a look and work out what is going on here.

    Please send over the details of this issue to: premiumsupport@pagerduty.com

    Thanks!

    Andy

    K

    I get similarly strange results when updating schedule layers: The final schedule view ends up being different in the page which lists all schedules (there is looks like the schedule layer update worked), vs. in the “View” and “Edit” pages for the specific schedule (there it looks like the schedule layer update didn’t work). What could cause those two PagerDuty views of the same schedule to be different?

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