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  • 360 Topics
  • 640 Replies
360 Topics
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li.a.liu li.a.liu
posted in Ask a product question
Incident workflow triggers not working after assign 48 tech services.

Hi, I met a problem when creating a workflow. So I added a few actions, then added a condition trigger AND a manual trigger which both has 48 tech services assigned. Also I run the API get workflow, it shows it has 2 triggers. But on the workflow detail page, the manual trigger does not appear Problem: when trigger a tech service incident, which should use this workflow, workflow not being used. To compare, I created a similar workflow which has condition + manual trigger, both has 1 tech service assigned. and it works perfect I wonder if someone could tell me where I could look at logs and knows what exactly happened? thank you in advance

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ybav
posted in Ask a product question
API script to bulk create users

Is there a API or script to bulk create new users in PagerDuty? I tried https://github.com/PagerDuty/public-support-scripts/blob/master/import_users/import_users.rb which has errors. Also the pypd library is old https://pypi.org/project/pypd/

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Polski Walker
posted in Ask a product question
What happens to "resolve" events that do not have a corresponding triggered alert?

Short Version If a “resolve” message is sent to the /enqueue endpoint of the v2 API and the dedup-key finds no corresponding triggered alert, is the message just silently dropped? Long Version As part of our custom CI/CD system we send deployment messages to both the /enqueue and /change/enqueue endpoints of the v2 API. The idea is that both successful and failed deployments send messages to both endpoints but for the /enqueue endpoint we have a rule that suppresses the successful messages because we don’t need to see them. The failed deployment messages are not suppressed and do create incidents which are resolved by subsequent successful deployments. However, I can’t actually find any suppressed alerts for successful deployments to the /enqueue endpoint so I don’t think we even need the rule to do the suppression. We currently use a very simple dedup-key like <app>-<stage>-<region>. I’m thinking that means that the API can only really use the message if a correspon

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Mia
posted in Ask a product question
How can I compare the number of alerts with the number of incidents?

Hi there, I couldn’t find a method to compare the number of alerts with the number of incidents. I want to know how many alerts have been saved. Any ideas to get the desired info? Thanks.

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PagerDuty Community Team
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Renan Rotondo
posted in Ask a product question
How can I remove licences from my subscription?

My company currently keeps 7 in our account, and 3 of them are not used anymore. I could not find a way to stop renewal of those unused licences on the subscription management panel. How can I do it?

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Andrew Rich
posted in Ask a product question
Single-person layer

Hi friends, We have a single-layer schedule with six people, where each person is on duty for the entire 168-hour week (Monday 10 am to the following Monday 10 am). We would like to add a layer containing a single person who takes weekday (7 am to 4 pm, Monday-Friday) shifts once every seven weeks. So every seven weeks, the regular on-callers would have their weekdays overridden by the new layer. I know how to add a new layer with a single person; I know how to add time-of-day and day-of-week restrictions such that the single person on the new layer is scheduled for the required shift; I cannot grasp how to have that single person only activated every 7 weeks. I have tried adding our “Service Account” (i.e. “Nobody”) user to the new layer, but that results in the single person and “Service Account” alternating weeks. What I’m looking for is that a single person gets a week of weekday shifts every seven weeks, and the new layer is empty the other six weeks.

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Wael
posted in Ask a product question
Microcontrollers Integration for PagerDuty

Nice to meet you, I’m a beginner in pagerduty…I want to Integrate my Arduino/raspberry pi with pagerduty… How to write the syntax/code should i use for Integration for both Arduino/raspberry pi?.

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Sergio Domingos
posted in Ask a product question
My HTML tables are getting separated on either side of the incident event mailer footer.

When one HTML table is sent to pagerduty, it works fine and is positioned above the mail footer. When I send 2 or more tables, the one table is positioned above the footer and the rest is positioned below the footer. Does anyone know why this happens?

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Mark Hall
posted in Ask a product question
JIRA Integration, API Configuration

According to the following documentation https://developer.pagerduty.com/api-reference/697136b12f633-list-rules, we have to inspect the traffic for an Authorization header in the website, in order to obtain a bearer token to use the API. However I can see no such request or Authorization header within PagerDuty, is there some other way I can use this API?

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PagerDuty Community Team
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Alan Rickman
posted in Ask a product question
Scheduling across multiple teams with a subset of services

Hi, We’re struggling to make some alterations to our existing PD configuration as we onboard some new engineers. I’m not sure if we’re approaching this the wrong way, it’s a limitation of PagerDuty or something else so would appreciate any thoughts and advice! First a bit of background: In our org, we have office hours and out-of-hours engineers. We have two schedules Daytime UK (9am-5pm Monday-Friday) and On Call (5pm-9am Monday-Friday & Friday 5pm – Monday 9am), configured using time restrictions. There’s an Escalation Policy named 24x7 which notifies the above two schedules. The problem: We’re introducing some new engineers in another region and they’ll cover alerts during their working day. This could be achieved by renaming and adding layers to the Daytime UK schedule and adjusting the time restrictions or by adding a new schedule; Daytime US . However, for the foreseeable future, the new engineers would only be covering a subset of services. So Services A, B and C would be su

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PagerDuty Community Team
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Mark Hall
posted in Ask a product question
JIRA Integration, change urgency

What is the best way to change urgency or severity within PagerDuty for an incident that starts in JIRA and is pulled into PagerDuty via the JIRA integration? It does not appear as though it is possible to send such incidents to the service orchestration.

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Vivek Yadav
posted in Ask a product question
How to create custom Role in PagerDuty

In PagerDuty, I have seen only fixed Roles like Owner, Manager etc. Is it possible to create custom role?. If Yes, then how to create custom Roles, Please let me know

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Vivek Yadav
posted in Ask a product question
Rest Api Rate Limit

Hi, According to doc link, rest api can have 960 requests / min / user. Is it correct? What is the Rest Api Rate Limit per organization ? What is the Rest Api Rate Limit per Account ? What is the Rest Api Rate Limit per OAuth2.0 Token ?

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Dnyaneshwar Takte
posted in Ask a product question
Audit Log Event API

Is there any API to list all the Audit log Events present in PagerDuty ? , We are having requirement to List all the Audit logs present in PagerDuty but we are not able to find any API which list all the audit log Events

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PagerDuty Community Team
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Kevin Clement
posted in Ask a product question
Understanding Events/Alerts/Incidents

Hello, We have some current automation posting to the enqueue endpoint to trigger alerts for our on-call individuals. These posts include the routing keys created by setting up an integration for each service using the Microsoft Flow integration. We’re currently migrating our workflows to another RPA tool instead of Flow and have rebuilt the functionality, but curious if there’s a generic API key. Is there a recommended/best practice method of triggering events/alerts via REST API for each service directory? We looked into the OAuth method, but this does not seem to be useful for events/alerts.

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Vivek Yadav
posted in Ask a product question
Audit Log not showing login, password change, logout events

Audit Log Api Response not providing any log for login, password change or reset, logout , etc. Also Please provide complete list of events which are logged and accessible using audit log api like login, user created, user updated, password change or reset etc.

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Vivek Yadav
posted in Ask a product question
How to differentiate Different events types from Audit log Api response

In Audit Log Api, we receive different records having log details but don’t understand which key will be used to differentiate activities / events among them. Questions - Is Audit Log Api returns incident logs? Please provide a list of events like login, logout, user added, user deleted, team added / updated / deleted etc.

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PagerDuty UserDutonian
posted in Ask a product question
Max and available user count API

Hi, I have the same question as was asked here in 2017, would like to get max and available user counts via the api. PagerDuty Community – 28 Sep 17 Max and available user count API? Is tehre a REST API that will return the max number of users and the available number of users for an account? If I try to create a user using the API and have reached max user count what is the API response? Thanks, Stvee I have looked at the api reference but it does not seem as if this is possible. Could anyone confirm this and perhaps suggest an alternative method to monitor available users? Thank you. – Pete

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PagerDuty Community Team
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Francis Yau
posted in Ask a product question
different shift lengths

I’m looking to schedule three users on a six week rotation. users A and B have a two week shift, and user C has two one week shifts, like this. AACBBC Any thoughts on how to do this? TIA.

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Michael Kelly
posted in Ask a product question
Trying to resolve incidents using email

Hi, I’m using OpenNMS to catch snmp traps from remote devices. When it receives a trap, OpenNMS matches it to a notification that sends an email to Pagerduty. The subject of the email is a unique combination of the device type, the remote hostname and trap name. I also have a second notification that matches the ‘Cleared’ trap. This sends an email to Pagerduty with the same subject and the email body contains the string ‘Severity: Cleared’ as shown below For some reason the incident is not being resolved. I hope that someone can help me to work out why it’s not working.

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Mark Hall
posted in Ask a product question
ZenDesk integration

We have installed the ZenDesk PagerDuty integration and configured the API keys. The webhook test seems fine. When we attempt to sign into the PagerDuty application from ZenDesk it states that for full access to the application we require a different license. However, we have a professional license, which according to the following pages https://support.pagerduty.com/docs/zendesk-integration-guide and also PagerDuty Customer Service Operations Pricing Explore our Customer Service Operations pricing options. Try it free for 14 days and bridge the gap between customer service and engineering. No credit card required. should be sufficient. Has anyone else seen this issue or know of a fix? I have opened a support ticket with PagerDuty about this but had no response as yet. Interestingly when we save permissions preferences for the integration it seems to work ok until we return to the page when we see default permissions. I don’t know

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Masa Gabric
posted in Ask a product question
Report - agregating all notes from Incidents with the same name

Hi, We have been exploring various reporting options, and it seems that we have encountered a slight limitation with our current capabilities. We are interested in creating a report or knowledge base that would allow us to search for an Incident name and retrieve all associated notes from incidents with the same title. Currently, our incident titles are based on AWS alarm names that arrive to PagerDuty. We would like to know if it is possible to generate a report that includes the notes added to PagerDuty for each AWS alarm (In essence, it would refer to a single Incident name and encompass all the notes that were added to multiple Incidents sharing the same name). Is this a feature that is supported within the PagerDuty workflow?

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Masa Gabric
posted in Ask a product question
Deduplication and merging into one incident - AWS events

Hi, I am currently facing a challenge with managing AWS events through PagerDuty. Our objective is to automatically merge multiple identical events into a single incident and suppress all subsequent notifications. Unfortunately, we have encountered difficulties with the “Content-based” option for noise reduction in the Service Settings. Although different events were merged into a single incident, they were not actually identical. We attempted to solve this issue by using Event orchestration, where we set up a process to match the desired line in the ‘event.summary’ and then suppress multiple occurrences of these events using nested rules. However, this approach did not yield the desired results. I would like to ask if using Service Alert Grouping in combination with Event Orchestration is a normal practice, or if the Orchestration can “overwrite” the Service Alert Grouping settings. Would you be able to guide me to identify any flaws in my thinking or documentation that could assist u

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Tyler Hinman
posted in Ask a product question
Overrides don't show up in WebCal feed

Is this intentional? I just scheduled several overrides, but none seem to have any effect whatsoever on my Google calendar. It shows the regular cadence, meaning ones I’ve had overridden are still there and overrides I’m taking are not. This unfortunately renders the feed pretty much useless for me. The URL is still the same and I’ve refreshed the page several times. Am I missing something?

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Amith Bhanudas
posted in Ask a product question
Pagerduty integration with Dynatrace SAAS

We are looking to integrate Dynatrace with Pagerduty. We are employing the out-of-the-box option that is mentioned here - Create an Integration on a PagerDuty Service I am looking for references about ‘encryption-in-transit’ AND ‘secure authentication’ between the two SAAS product. Please could you help with any reference material (video, demo or document). Much appreciate this! Regards, Amith

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