Discord Integration

Thanks ​@mwalls! I had given that a try, The issue seems to be that PagerDuty generic webhook v3 sends a payload such as

{
  "incident": {
    "id": "ABC123",
    "title": "Server Down",
    "status": "triggered",
    "urgency": "high"
  }
}

and Discord is expecting something such as

{
  "content": "🚨 **PagerDuty Alert**: Server Down",
  "embeds": [
    {
      "title": "Incident Triggered",
      "description": "Server Down",
      "color": 16711680,
      "fields": [
        {
          "name": "Status",
          "value": "Triggered"
        },
        {
          "name": "Urgency",
          "value": "High"
        }
      ]
    }
  ]
}

I’m not seeing a way to convert this without throwing some middleware in there.

Is everyone using some middleware or I’m the first wanting to send PD data into Discord?

🤔

​@pessoa You’re sort of the first.

we had an internal hackweek project for a Discord bot a while back, but the dev has since left. The code wasn’t open sourced and it’s in Elixir. So I’m not entirely sure what all got implemented. I’ll ask around internally and see what’s up.

Hi ​@pessoa 

Ok. From eng. I’ve not seen this feature used this way before.

If you are on the Enterprise plan for Incident Management, there is a setting in Incident Workflows that will allow you to add a generic external destination for incident information via an API call. You set up the destinations in Workflow Integrations.

You can also choose how the body of the message will be delivered to the remote endpoint using the templating engine. It would look something like:

{

"content": {{incident.title}},

"embeds": [

  { 

  "title": {{incident.title}},

  "description": {{incident.custom_fields.description}},

  "color": 16711680,

  "fields": [

    {

      "name": "Status",

      "value": {{incident.status}}

    },

    {

      "name": "Urgency",

      "value": {{incident.urgency}}

    }

  ]

  }

}

That might get you where you’re going. Otherwise, yeah, you’d need some kind of middleware to get something really custom.

HTH,

--mandi