PagerDuty

We have 7 team members, I want to create oncall schedule in Pager duty with below scenario 9 AM - 4 PM (Monday - Friday) single person rotation everyday 4 PM - 2 AM (Monday - Sunday) single person rotation (weekly basis) so one person will be doing monday - friday But the person oncall fr the week from 4 - 2 AM cannot be part of 9 - 4 PM How can I set this oncall schedule. tried with two layer but it overlaps for few ocassion

I’m trying to use Runbook Automation to run SQL against Google BQ tables on different projects to determine what the next action should be for resolution. To query as a specific service account, I need to pass a file from the keystore, but I’m having difficulty accessing it from either a Bash script or an Option. Is there a paved path for plan for having a standard workflow step for running SQL against GCP BQ?

How can I setup okta with rundeck community

Hi, I want my team to be on call 3 days at a time, with no weekends. This doesn’t seem to be possible, when I add the restriction of Monday to Friday, the scheduling of the 3 days for each person still runs into the weekend.I even tried to add another layer with just one person on it at weekends to try and block these days out, but it still doesn’t work.You can see in the image for example 6th December, Jake comes on the rota for only half a day, because the schedule is still running him through the weekend, even though weekends are excluded.It should be (from the start)David - Monday Tuesday WednesdayJake - Thursday Friday MondayMark - Tuesday Wednesday ThursdayGerald - Friday Monday Tuesdayetc. Surely this is a relatively common requirement - there must be a way I can do it? What restrictions do I need to set? Any help would be appreciated!Thanks,David

Hi team,My company manages PagerDuty configuration in terraform. One resource we manage is a PD Slack connection. From this doc, it mentions this resource requires a `user_token` API key. https://registry.terraform.io/providers/PagerDuty/pagerduty/latest/docs/resources/slack_connection My question is, what happens when the user leaves the company? Will the user API key become unusable?

does anyone aware of the audit or report that we call pull where the person is on call but never recevied a notification ?

The attached screenshot is taken from an incident in the PagerDuty web UI. I’ve recently updated the associated service not to auto-resolve incidents, but how can I change an existing incident, which has a pending action, not to take that action?I've tried to set the set the incident’s “pending_actions” field to null or [] via the API, but the change didn’t take effect. I also don't see any button on the UI for this. Is there a way to do it?

Hello, I am new here and looking for some help/direction.What: our company uses Teams and I want to give our support staff a button in our SEV-1 channel that they can push that will page out for on-call staff to attend the triage call.Why: we are seeking a “faster than calling the support number” means to initiate incident response.for customer reported issuesIs there a simple way to achieve this? 

I have a rotation I’m scheduling for with two employees that work different hours. Employee 1 works 8a - 5p M-F Employee 2 works 3a - 12p M-F I’d like to rotate between the two employees on a weekly basis. I’m basically trying to do follow the sun, but with alternating weeks. When no one is available from this level, it will go to the regular on call rotation schedule that already exists. Is this possible? I’ve poked around the documentation a ton and the only way I’ve been able to accomplish this is with manual overrides.

 Hello everyone,I am facing a challenge with setting up alert routing for Kubernetes clusters using Prometheus and PagerDuty, and I wanted to seek your advice or suggestions on how to solve this. ### Problem:We are currently using Prometheus rules to trigger alerts and send them to PagerDuty (PD) for our Kubernetes clusters. At the moment, all our alerts are routed to a single PagerDuty service. Now, we need to separate these alerts based on labels in the Prometheus rules to ensure they are handled by different teams. Specifically:- We want to route alerts for different teams based on labels defined in the Prometheus alerting rules.- Each team should have its own escalation policy within PagerDuty, but we must keep using a single PagerDuty service.- Unfortunately, we can't use the **AI Ops feature of PagerDuty** to help with this segregation. ### Example:We have two teams, **Te

Hello! I am a new user of PagerDuty (my division just signed me up). Using PagerDuty, I would like to create a workflow that would allow me to incorporate automation as part of my escalation policy. For example, I would like an escalation policy to… Notify me that there is an error Kick off a script that will generate reports / automation Depending on the response in step 2, provide me another tailored notification Does PagerDuty support this?

Our use case seems to be the opposite of what PagerDuty currently supports.   I know we can use the Dedup Key to merge alerts into an already open incident and help with grouping alerts.     However our use case is to not send a notification unless we have received X number of alerts in Y time.       What we see is that a run will fail, but the next run in 15 mins is successful, so our on-call person is getting paged and then resolving the ticket because the next run was successful.    Would be good to not page the On-call person unless the next run also fails.    But haven’t seen how to handle this in PD.  The Auto-Resolve doesn’t work in our case because they are individual alerts - from seperate runs of a pipeline - the dedup key is what links them. Has anyone dealt with a use case like this?   Have you been able to solve it?

We have a use case that looks to not be supported by PagerDuty, wondering if anyone has a way to implement this scenario.Our pipelines are dependent on 3rd party APIs.    When there is schedule maintenance of an API, we would like to be able to disable all alerts related to pipelines that are dependent on that API.     I have looked into setting up the API as a dependent service, but it doesn’t look like I can do anything with this linkage to suppress alerts.   

We have upgraded to Webhook3 and have all intergrations intact howevee still we have observed duplicate incidents created by PD in SNOW. Please advise if this is known issue.

Hi there, new around here with a quick question. I’m trying to set up automation so as on-call changes week by week it can automatically update a Slack workspaces @oncall-team alias. IE: Person A and Person B. Week 1 Person A is on call the @oncall-team maps to Person A. Week 2, Person B becomes oncall and @oncall-team alias automatically updates to Person B. Any tips? ChatGPT didn’t bring up anything fruitful.

Occasionally we’ll see false alarms in PagerDuty due to an upstream issue coming from Splunk or New Relic. These are alerts that fired due to testing, maintenance, or some other event that we don’t want to “count” as real production incidents. I don’t see an ability in the tool to archive/hide/etc. these events so that they don’t clutter up our reporting & analytics.  Anyone else have a solution or approach to manage these? 

I want to create a custom field and add it to events I create with the events API: https://support.pagerduty.com/main/docs/custom-fields-on-incidents. I'm not using orchestration.I'm using the events API and I see no option for custom fields: https://developer.pagerduty.com/api-reference/368ae3d938c9e-send-an-event-to-pager-dutyI want to use this custom field to add info to the PD incidents when they are generated for users to see so it can't happen after the incident is create from the event.If I have to make multiple API calls to create an event, get the incident that the event generated, then update the incident with a custom field it will have no utility for me.

Hi, I have written an API script that gets and updates a schedule (+ schedule layers) . The goal was to update the start date of a layer to the next year. I get a successful response, and I can see the changes worked as expected in the edit this schedule view. However, looking at the calendar view for the schedule and the configuration layer view, it does not seem like it rendered those changes. Is there another step to the process that I am missing to update those?

Hi, when trying to subscribe to one Pager Duty schedule, from Confluence, I’m getting the error: “Specified calendar does not exist. Possible problems: Check that the Calendar URL you provided exists and you have the correct permissions to access it.”I can’t find any settings which may have impacted this.

For groups who don’t use PD, hence don’t have login to PD, but need to lookup who is oncall for a particular team, is there a url that can be given to them to view the schedule for a team? Or if a team who has an oncall schedule and want to provide a link to someone so they can see who is oncall, is that possible?

Hi everyone! Simply ı’m not getting phone calls from pagerduty. When ı’m on-call ı only get application notifications. My contact informations are corrrect and my first on-call periods ı was getting phone calls and after sometimes ı started to not getting phone calls. Thanks for helping!

i’m wanting to get employee data from Workday such as when a new hire happens, employee terms, or just an update to employee record. I’m using the HR workday connector from Workday and I believe that I configured the connector correctly, but i’m still getting a 500 error. Are there any suggestions to get my connection working?

Hello Pagerduty Community,I’m looking for a way to generate a list of all active API keys so I can correlate it with audit logs we have in our SIEM showing when the last usage of the key was. Is there a way to generate a regular report of this data or interface with the API to get this data? We have quite a few enabled keys in our environment that we likely don’t need and I would love to get a notification when an API key hasn’t been used for X amount of days and is still enabled in Pagerduty. Thanks in advance! Gavin

is there any way to disable the redirection on title click, i just want to display a simple text message.

I’m using the pagerduty plugin in backstage and would like to add a section in the AboutCard for entities that just shows the person who is currently on call. I’ve tried using the PagerDutyEntitySmallCard, but it’s still a bit too big for me. Is there a way I could perhaps directly call the PagerDuty Api and get this information to give to the AboutCard? Or is there an easier way to go about this?