Hi,
We have Datadog to PagerDuty integration, the monitor priority is set at the Datadog, but when an incident is created in PagerDuty for an alert, the priority is blank, there is a field called alert_priority that shows in the custom details when an incident is created, but this is not mapping to the Pagerduty Priority.
Is there any way where we can map the Datadog Monitor priority to Pagerduty
Please let us know
Thank you.
Best answer by Demitri Morgan
Welcome, rocky!
I recommend using an event orchestration ruleset to set the incident priority based on the priority set in the event by the Datadog monitor.
At PagerDuty internally, we use event orchestrations to perform these sorts of adjustments on incidents based on the source events.
If you set up both the monitors and the PagerDuty event orchestration with an infrastructure-as-code tool such as Terraform, the “magic words” configured on both sides of the equation to signify any given action are all in one place and don’t need to be copied around anywhere.
+2Welcome, rocky!
I recommend using an event orchestration ruleset to set the incident priority based on the priority set in the event by the Datadog monitor.
At PagerDuty internally, we use event orchestrations to perform these sorts of adjustments on incidents based on the source events.
If you set up both the monitors and the PagerDuty event orchestration with an infrastructure-as-code tool such as Terraform, the “magic words” configured on both sides of the equation to signify any given action are all in one place and don’t need to be copied around anywhere.
Hi Demitri,
Thank you so much for the answer, it helped us to setup what we needed. appreciate it very much 😄
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