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I’m receiving Viber calls instead of mobile calls. How to disable Viber call notifications?

Hi, We have Datadog to PagerDuty integration, the monitor priority is set at the Datadog, but when an incident is created in PagerDuty for an alert, the priority is blank, there is a field called alert_priority that shows in the custom details when an incident is created, but this is not mapping to the Pagerduty Priority.Is there any way where we can map the Datadog Monitor priority to PagerdutyPlease let us knowThank you. 

Hello all!We just moved our old ‘event rules’ to ‘Service Orchestration Rules’ using the API. So far, so good.  However, I’d like to be able to enable / disable rules with the API, and ideally, manipulate one specific one (e.g. change from ‘event.summary matches host foo’ to ‘event.summary matches host bar’ ).  The docs (https://developer.pagerduty.com/api-reference/aeaec09888036-update-the-service-orchestration-for-a-service) read like I have to send the whole enchilada and then it will figure it out by checking ‘existing’ vs what was sent in the payload. I’d rather just send ‘set "disabled": false where “id” = ABC123’ if it’s possible.  Thanks in advance! -dd

We have several different configuration levels for our schedules.  We don’t have anyone schedules in the middle of the night (10pm thru 6am).  During this time, we don’t have any incidents being created.  We have validated that these issues create incidents during out business hours.  This leads me to ask the question:If an incident occurs and no one is on the schedule, does it get created? 

Hello All,Looking for some assistance here in regard to connecting Power bi to the Analytics Incident API reference in Pager Duty. I was previously connecting to /incidents which i can pull in, but am limited by the 10000 threshold. I had recently spoke to someone saying that i would have better data in the Analytics > Get Aggregated Incident Data Reference. I am unfortunately receiving an error when trying to pull this data in.My requestThe error message  

We see CSP headers are setup to use unsafe-eval and unsafe-inline values. Is there a way we can disable these headers. we have tried to remove the headers the java scripts were failing. 

Hello, I have a question I could not find in the Community.Here is what I need:When a Jira ticket is opened, it is assigned to a PagerDuty service (with its escalation policy) thanks to the Jira Extension.The first responder then assigns a specific status on the Jira ticket (let’s call it “Forward to Team B” status).How can I automatically reassign an Open Incident in Service A to Service B, based on the Jira Status ? 

I found 1 tpoic on this site ironically enough that references an updated CA cert as possible issue but nothing else.  AFAICT the cert is fine.  When I add the repo (for which the GPG key expired that was in the documentation so I had to dig around for that) and install the pdagent and pdagent-integrations software packages they will not start. Status is as follows: [root@dc-devops-nagios-xi tmp]# systemctl status pdagent× pdagent.service - PagerDuty Agent     Loaded: loaded (/etc/systemd/system/pdagent.service; enabled; preset: disabled)     Active: failed (Result: exit-code) since Wed 2025-01-22 21:59:55 UTC; 2s ago   Duration: 83ms    Process: 1496654 ExecStartPre=/bin/mkdir -p /var/run/pdagent (code=exited, status=0/SUCCESS)    Process: 1496655 ExecStartPre=/bin/chown -R pdagent:pdagent /var/run/pdagent (code=exited, status=0/SUCCESS)    Process: 1496656 ExecStart=/usr/share/pdagent/bin/pdagentd -f (code=exited, status=1/FAILURE)   Main PID: 1496656 (code=exited, status=1/FAILURE) 

Hello,I am attempting to ingest audit logs (logins to RunDeck platform, changes to platform, etc.) into our Splunk instance (Splunk Cloud).  Is there any RunDeck documentation that can assist with this?  I see there used to be a RunDeck Splunk app, but it appears to have been archived and hasn’t been updated since 2018. 

Hi Team,Does anyone configured/onboarded PagerDuty Mobile App in MicroSoft Intune (MDM) Platform and have the company policy enforced to the app ?Thanks

Hi! Is the 'details' field in the PagerDuty audit log a mandatory requirement?

As part of security scan done in the project, there was vulnerability identified saying username is displayed in plain text. Is there a way to disable or hide from username getting displayed.

Hi! I have followed the instructions here to allow employees to trigger new incidents from Slack. The title and details fields work, but I cannot get the Priority field to work, and it is essential. This is how I have it configured: The Slack Form in Step 4 has 3 fields:Title: Short AnswerDetails: Short AnswerPriority: Select List with 5 options:P1P2P3P4P5 And in Step 6.v I map the PD Priority field to the Variable provided by my Form for its Priority field.However, upon submitting, I receive this error back from PagerDuty:{"error":{"message":"Invalid Input Provided","code":2001,"errors":["Priority id must be a valid ID."]}}I am unable to see the specific HTTP payload to examine the data. I have also reached out to Slack support but would love to know the requirements of the PD API in this scenario, and how it is expected to work with the Slack Workflow Builder. Thank you!! 

Hi all, this is my first question here because I found a related topic but the information was not enough to resolve the issue.I made a workflow in Slack to trigger alerts in Pagerduty if the user needs it.The problem is, that when the user tries to trigger the alert in Slack by clickin on the workflow button, Slack is taking the user to the Pagerduty sign in website.Now, 80% of the company doesn't have any Pagerduty license or account. This means, what I need to do is to make the workflow work, but for users who doesn't hold any Pagerduty license.Is there any way to achieve this?Thank you.

We are currently using the PagerDuty extension called ServiceNow (v7) to integrate with ServiceNow. We are upgrading our ServiceNow integration to version 8. The webhook does not work the same and appears to lack the same functionality as the extension, so we’d like to use the v8 extension.  However, it appears that the V8 extension is not available in the dropdown: Is the V8 ServiceNow integration compatible with the v7 extension? Or is there some other way for me to get the V8 ServiceNow extension? Or something else that I am missing? 

Hello, I would like to integrate OPenNMS with PagerDuty for new snmp traps received.  So if a snmp trap is received it would send a create event to Pagerduty for the corresponding service?  

I created a alert policy in GCP to capture service heath which sends an incident to PagerDuty.  Is there a way to have this incident sent to all services within PagerDuty?  I tried using incident workflow and actions for responders and able to select one by one all escalation policy but this is not ideal. 

Back in 2021 I created new services with Global Event rules to replace the services with email integrations. Now with the new Event Orchestration coming I need to convert them. But for the life of me I cannot find my Global Event rules. It’s been that long since I had to change anything in PD so I am rusty. Want to get them converted before Jan.Any help would be greatly appreciated.Thank you, Vito. 

Hello,I’m unable to log in into the iOS PagerDuty app - app is latest version, iOS fully updated to 18.2 When I start the app, I get the prompt to sign in. Taping shows me the sign in form from https:app.pagerduty.com:  However, the keyboard never shows up when taping the email input field. I’m thus unable to fill in my sign in credentials.I’ve even tried connecting an external keyboard - no luck.

Hello team,I the following setupSchedule 1 Layer 1 - Primary Layer 2 - Business Hours Primary and Business Hours have the same users but Primary changes weekly while Business Hours changes daily.How can I make sure that, if a user is set for Primary, it will be skipped for Business Hours?

I’m attempting to retrieve incident & alert details, specifically the “To”, “From”, and “Body” from an incident that’s triggered via email. From a log_entries call, I’m able to fetch the channel type and summary but not the other fields I mentioned as well as “Subject”. The call i’m using:curl -s -H "Authorization: Token token=<token>" -H "Accept: application/json" 'https://api.pagerduty.com/incidents/<incident_id>/log_entries Example of a response:{      "id": "abc123",      "type": "trigger_log_entry",      "summary": "Triggered through email.",      "self": "https://api.pagerduty.com/log_entries/abc123",      "html_url": "https://finxact.pagerduty.com/incidents/def456/log_entries/abc123",      "created_at": "2024-11-28T14:17:49Z",      "agent": {        "id": "PODSID1",        "type": "generic_email_inbound_integration_reference",        "summary": "Email",        "self": "https://api.pagerduty.com/services/P5TB6FT/integrations/PODSID1",        "html_url": "https://f

I have a schedule defined with two layers, each a week in length. Each of the layers defines a 12 hour shift, one for US based people and the other for India based people. For the US based layer I want to create an override for the entire week that just replaces the US based person and not the India one. In other words, a different person will take the US shift for the entire week, but the India person will remain unchanged. How do I do this without having to schedule an override for each 12 hour shift of the US person?

Hi, I want to delete service routes that are inside an Event Orchestration automatically via Python, but I don’t see any documentation about any endpoint from the API to do it. Can someone give me more feedback about this? Thanks :)

Or how to send incidents for PagerDuty to Discord.Any ideas on what’s the best way?

Users on my company instance have noticed that PagerDuty is behaving differently when an incident is initially assigned to a team/service vs when a responder uses the “add responder” feature. Normally when an incident is ack-ed or resolved, further notifications are suspended or terminated. However, our major incident has begun engaging other teams by adding responders to existing incidents recently and it seems to work differently.Users are reporting that they are getting notifications even after the incident has been resolved. Additionally, when there is more than one responder on a given escalation policy rule/level when one user acks the alert, that does not prevent other users from continuing to get notifications. Another difference is that the notification times and methods for each user contacted are not logged in the incident. This last bit was especially confusing for the users when we were first investigating this issue.Is there a reason for this difference? It’s not intuitiv