+1Back in 2021 I created new services with Global Event rules to replace the services with email integrations. Now with the new Event Orchestration coming I need to convert them. But for the life of me I cannot find my Global Event rules. It’s been that long since I had to change anything in PD so I am rusty. Want to get them converted before Jan.
Any help would be greatly appreciated.
Thank you,
Vito.
Best answer by Vito
Currently in my Global event rules I have 3 conditions.
In the Event Orchestration under Service Routes I figured by trial and error that “event.dedup_key” is looking at the subject line of the email. I tried also using it for the body but that didn’t trigger an incident. The body of the email contains the other conditions I need to either trigger the event or not trigger the event. What do I use to find text in the body of the email?
Thanks in advance.
+1Hi
Here's a helpful resource for folks going on the same path:
📚 Global Event Rules Migration Guidance
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Currently in my Global event rules I have 3 conditions.
In the Event Orchestration under Service Routes I figured by trial and error that “event.dedup_key” is looking at the subject line of the email. I tried also using it for the body but that didn’t trigger an incident. The body of the email contains the other conditions I need to either trigger the event or not trigger the event. What do I use to find text in the body of the email?
Thanks in advance.
+1
It could be related to how the email is ingested or could just be a misunderstanding of how the orchestration rules work.
We also have this Knowledge Base article that might help you with building the rules: https://support.pagerduty.com/main/docs/event-orchestration-examples#if-events-match-certain-conditions
The email subject will be used as a default deduplication key. In other words, emails with the same subject line will automatically be deduplicated. To change this behavior, add a custom deduplication key with an orchestration rule action.
+1
Also, the link you asked for is that the kink in Intergration tab?
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event.custom_details. matches part 'SVR12D = Primary Server' and
event.custom_details. matches part 'Unplanned Switchover'
So I corrected that part so it is now
event.custom_details.subject matches part 'SVR12D = Primary Server' and
event.custom_details.body matches part 'Unplanned Switchover'
So I think I am halfway there now trying to figure out how, if I need to, set up Service Orchestration.
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