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Hi all, this is my first question here because I found a related topic but the information was not enough to resolve the issue.

I made a workflow in Slack to trigger alerts in Pagerduty if the user needs it.

The problem is, that when the user tries to trigger the alert in Slack by clickin on the workflow button, Slack is taking the user to the Pagerduty sign in website.

Now, 80% of the company doesn't have any Pagerduty license or account. This means, what I need to do is to make the workflow work, but for users who doesn't hold any Pagerduty license.

Is there any way to achieve this?

Thank you.

Hi ​@Yakuza18,

When configuring your workflow, ensure you:

  1. Select "Run as a specific user."
  2. Fill out all the desired fields.
  3. Use variables to populate the incident details.
  4. Do not check the option to generate a form.

With this setup, Slack users without a PagerDuty account  should be able to click "Start Workflow" to trigger an incident directly.

Let me know if this works!

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