Commons Corner

Discover how Incident Workflows can automate your incident response process, saving time and reducing errors.From creating custom workflows to leveraging templates, you'll learn how to tailor your responses to specific incident types and ensure efficient resolution.Explore triggers, actions, and logic to build powerful, automated workflows that optimize your team's efficiency!*Some features shown in this tour are available on select plans. 👉 Take the tour 

👋 Hey Community,You've all been there - it's 2 AM, production is down, and your phone is buzzing off the nightstand. How do you tackle these high-pressure situations? Let's see which incident response style resonates with you:The Zen Master 🧘‍♂️ You've seen it all before. You calmly ssh into the server, methodically work through your mental checklist, and guide your team through the storm.   The Caffeinated Coder ☕ Sleep is for the weak! You're already firing up your IDE before the alert finishes. Time to crush this bug before the sun rises.   The Log Whisperer 🕵️‍♂️ grep is your middle name. You dive deep into log files, piecing together the puzzle while muttering "Interesting..." under your breath.   The Slack Champion 🤝 You're all about clear communication. Your status updates are a thing of beauty, keeping everyone in the loop without flooding

Hello fellow platform engineers!I wanted to give you all a heads up about some game-changing innovations coming to the PagerDuty Operations Cloud. As we all know, in our increasingly complex digital landscape, operational resilience is more critical than ever. These new enhancements are designed to help us build that resilience and reduce the impact of those dreaded unplanned outages.🚀 What's Coming:New features to automate processes across the entire incident management lifecycle Tools to streamline operations and protect customer experience Capabilities to mitigate the risk of operational failureThese innovations aim to transform how we handle incident management, modernize our operations centers, and standardize automation practices. In today's world, where a single outage can significantly impact a company's reputation and bottom line, these tools could be a real game-changer for our teams.🎥

Hey there, fellow DevOps warriors and SRE superheroes! 🦸‍♂️🦸‍♀️Check out this hilarious sign at a train station. Looks like even escalators are joining our "refuse to work" club! 😂The sign reads: "This escalator is refusing to escalate. This has been escalated to the engineer who is on their way up (or down) to check it out."Sound familiar? It's like our production environment on a Monday morning, am I right? 🙃Let's break this down in true platform engineering style:Incident: Escalator refusing to escalate (aka "The Classic Monday Deploy") Detection: Probably some poor commuter who got a surprise leg workout Escalation: Routed to on-call engineer (hope they're not stuck in traffic!) Resolution: Engineer en route (ETA unknown - classic) Mitigation: "PLEASE USE THE LIFT" (aka failover to backup system)I bet the escalator's just throwing a fit because someone forgot to update its dependencies. Or m

Join us to find out what's new in PagerDuty Runbook Automation and Rundeck by PagerDuty. Product managers @Forrest Evans and Jake Cohen will walks through the highlights of this release.  🚀 Check Out Rundeck by PagerDuty Release Notes 📣 Shout out to the community contributors that helped building the product! Matthias (

Exciting updates are here! 🚀 Dive into the latest features and enhancements from PagerDuty’s September 2024 Platform Releases.Here’s a quick look at what’s new:Jeli API Update to support Security Teams Our AIOps Content-Based Alert Grouping now supports email alerts End of Life for Event Rules Coming January 2025 ➡️ Check out the full release notes for all the details!

PagerDuty University is delighted to bring you the new End-to-End Event-Driven Automation course!Discover how to set up and configure PagerDuty's advanced automation features to streamline workflows, reduce alert fatigue, and significantly improve Mean Time To Resolve (MTTR). Leverage machine learning and algorithms to proactively address disruptions in today's complex digital landscape, minimizing customer impact and enhancing operational efficiency. Enroll now!

Hey fellow ops warriors and deployment daredevils!So, picture this: It's 4:55 PM on a Friday, you're chugging your third Red Bull, and your dev team just dropped a "minor update" on your lap. You know, the kind that "definitely won't break anything." 🙄Before you start sweating bullets or reaching for that emergency whiskey bottle in your desk drawer, I've got the perfect solution for all your deployment dilemmas!Behold, the pinnacle of tech innovation: https://shouldideploy.today/This cutting-edge, AI-powered, blockchain-based, quantum-computing marvel will revolutionize your deployment strategy! (And by that, I mean it's a random yes/no generator with pretty colors.)Simply visit the site, and BAM! Instant decision made for you. Who needs risk assessment when you have this bad boy?Pros:Saves hours of meetings and debates Looks super offi

Cloud development can be tricky. It needs many different skills related to both infrastructure and software. Here’s where Wing comes in. It combines infrastructure and runtime code in one language. This helps developers stay focused and creative. The result? Faster, safer, and better software. Join us to see what makes Wing’s way of doing things special. 🎙️ Listen now: Wing’s Take on Cloud Development With Elad Ben-Israel 💭 What you think about this episode? What you wanna hear at next shows? Wanna participate or know someone who’d be a great guest? Share your ideas with us!

Incidents impacting your customer and user-facing services can be stressful, both for the responders on your team who are working on a resolution, and for the other stakeholders in your business. For teams to solve incidents quickly and effectively, responders need to be able to trust each other and stakeholders have to trust the responders. This level of trust is hard to cultivate if your organization doesn’t have a significant amount of psychological safety. Mandi Walls, DevOps Advocate @ PagerDuty 📖 Read on PagerDuty Blog: The role of psychological safety in incident response

DevOps Advocate and PagerDuty Plugin for Backstage maintainer Tiago Barbosa (@tiago barbosa) rolled out the new version of the plugin that offers support for the new Backstage backend system. The latest update includes: 🆕 Support for new Backstage backend system ⚙️ Seamless configuration for both backend systems 👨‍💻 Less code required 🚀 Easy backend package updates Watch the video and learn more:

DevOps Advocate Mandi Walls (@mandi walls) explains why tech executives are slowing down their GenAI projects, highlighting data from PagerDuty’s recent GenAI study. “There’s a growing awareness of the risks involved in the unmanaged use of GenAI and the need to find trusted partners and solutions in this fast-emerging landscape.” 📖 Read on The New Stack: 3 Reasons Tech Execs Are Slowing Down GenAI Projects

Fixing incidents more quickly with automation is attractive, as it equates to shorter recovery time and less dependency on human actors. However, it brings considerable risk and security challenges when dealing with complex incidents. How far can we automate incident response without adding too much risk? Join to discuss how automation and human expertise might need to work together more effectively! 📍Red Hat Offices, Peninsular House, 30-36 Monument St., London 🗓️ 18 April 2024 Agenda: ⏰ 18:00 — Doors open for networking with pizza ⏰ 19:00-20:00 — Introduction followed by Panel discussion ⏰ 20:00-20:30 — Networking with drinks Speakers: 📌 Justyn Roberts (PagerDuty) 📌 Har-Inder Chandan (Virgin Atlantic) 📌 Lyubomira Dimitrova (Onfido)

All eyes are on technical leadership to modernize, transform, and future-proof your organization. Join us and discover new tactics and best practices to help your teams operate efficiently at scale, grow and protect revenue, and mitigate the risk of significant operational failure. Don’t miss this opportunity to connect with leaders from across industries, so you can stay at the forefront of innovation in 2024. PagerDuty On Tour is a series of events in five cities around the world. Each event will be an afternoon of live, in-person connection and knowledge sharing—with keynotes from executives and featured customers, product updates and deep-dives, and networking opportunities with peers, experts, and industry leaders. Who should attend? Anyone who wants to hear the latest best practices and expert insights on critical operations work. We’ll be going deep with tactics and frameworks to help teams operate efficiently at scale, grow and protect r

We’re excited to launch the Enterprise plan for Incident Management. As part of the PagerDuty Operations Cloud, this new product provides our customers with a unified platform that manages incidents from start to finish. Read more on PagerDuty Blog: Build More Resilient Operations with PagerDuty Incident Management

If you haven’t had the opportunity to participate in the #6 Virtual Meetup: Rundeck by PagerDuty EMEA OSS Community, now you can watch the success stories from Ryanair and HBPS Consulting whenever you want: Part 1 - Customer Success Story: Hans Erasmus (Director @ HBPS Consulting) Part 2 - Customer Success Story: Diego Infiesta (IT Infrastructure Manager @ Ryanair) Part 3 - PagerDuty Session: James Pickles (Solutions Consultant @ PagerDuty)

Check out March’s Platform Release NotesNew Enterprise plan for PagerDuty Incident Management💭 Excited about the updates/new functionalities? Share your thoughts with us!

Spotting a security issue, or even thinking you may have caused one can be nerve-wracking, and the last thing anyone wants is to accidentally create noise for another team. Getting to know your security team can help make it all a little less scary. Breanne Boland, Product Security Engineer at Gusto, joins us to talk all things security alerting and the steps to create a culture where others feel at ease reporting security concerns. 🎙️ Listen now: Building Trust in Security Reporting With Breanne Boland 💭 Wanna join our book club? Have a suggestion of a book we should discuss? Fill out this form and leave your thoughts in the comments!