Commons Corner

Right before hoping on stage at PagerDuty on Tour London, Andy Slater joins us to chat about automation and how at Specsavers they scaled from 0 to over 1000 automated runbooks.Andy Slater: A Certified Scrum Alliance Product Owner & Scrum Master. His role is to bridge the gap between developers, different technical teams and the business to ensure they’re continuing to drive value from their Observability and AIOps tools. Across the course of a working week he tend to wear a number of different hats rotating through the role of IT Service Delivery Manager, Product Owner, Business Analyst and Consultant. He facilitates and leads learning sessions and drives community programmes as well as working closely with their 3rd party onshore and offshore teams and solution providers to define best practice, governance and working standards.As an IT grad and self confessed, a bit of a tech’ geek, Andy tries and keep his finger on the pulse and re

Hey community! Let's have a conversation about Atlassian's recent Opsgenie EOL announcement.🔍 Must Read: "From Opsgenie to PagerDuty: Four Upgrades Worth The Switch"Atlassian’s recent end-of-life announcement formalized what Opsgenie users have experienced for years: a platform with stagnant innovation. Now officially on maintenance mode – no new features, no innovation, no future – Opsgenie customers have an important choice to make: settle for basic ‘good enough’ capabilities baked into Atlassian’s JSM, or upgrade to a purpose-built platform that takes incident management seriously. The right choice can transform the way your teams work, helpi

FOMO is no fun. If you missed PagerDuty on Tour, there were some ✨AWESOME✨ roadmap announcements that you’ll want to catch up on (hello, agentic AI and brand new use cases).We’re hosting a product roadmap webinar May 8, 2025. Register here to see what we’ve got in store for you this year!   

Have you ever met someone who can fly a commercial airplane AND manage IT operations? Meet Anthony Goolab, Service Operations Manager at TUI. Since last year, he’s been orchestrating TUI’s incident management with PagerDuty. But wait, there’s more! Anthony is also a published author and patent holder. Read the full interview ⬇️-----------------------------------------------------------------------------------------------------------------------------------------------------------What is your current job title? How many years of experience in the industry do you have?:Service Operations Manager, Group IT 1Yr at TUI, 19 Years in IT. Feel free to share more about your background (professional/personal), where you are originally from or based in, a memorable moment in your career/life, or any "one thing we can’t guess from your LinkedIn profile" type of story.:I have worked in IT for 19 years

Right before hoping on stage at PagerDuty on Tour London, Andrew White joins us to chat about their journey at Checkout.com to migrate from legacy operations, how AI helped this and how to balance cultural changes.  🎧 Listen on Page it to the Limit or in your favorite podcast app: Spotify | Apple | Pandora | 

👉 WATCH ON-DEMAND: Demo Roundups! Zero Trust Security + Runbook AutomationThe shift to zero trust security requires a model that is identity-based, centrally managed, widely encrypted, and always authenticated and authorized. PagerDuty’s Runbook Automation enables users to automate, orchestrate, and accelerate issue resolution in remote environments, with best practice security guardrails, reducing human error and saving time.🎤 Host: Sid Verma, Senior Developer Advocate at PagerDuty🎤 Guests: Christopher Hills, Chief Security Strategist at BeyondTrust; Jake Cohen Senior Product Manager at PagerDutyCheck out some resources shared during the session: Discover

Right before their session at PagerDuty on Tour London, Laura Morgan joins us to chat about first incident stories, the future of AI in Spotify and more.Laura Morgan: Over 20 years of tech industry experience within a broad range of domains, including Public Sector, FinTech to ISPs. Skills range from a deep knowledge in system architectures, resilience & reliability engineering to formal & informal leadership. 🎧 Listen on Page it to the Limit or in your favorite podcast app: Spotify | 

​@mwalls, DevOps Advocate at PagerDuty, penned a byline in OpsMatters on how personal resilience boosts operational resilience.Mandi explores how human wellbeing and technical stability are inseparable in modern IT operations. Learn why investing in team's resilience today prevents tomorrow's outages.As a business, it's worth remembering that the human element of IT operations needs looking after just as much as the technology they maintain. Business leaders can't have one without the other.Read now: Personal Resilience Boosts Operational Resilience

When we’re talking about incidents, we know it’s not a matter of if, but when. It spares no systems: ours, yours or your vendors’. We’ve all seen widely-used products experience incidents, and the domino effect it has on all operations relying on them for seamless functionality. Vendors offering narrow, chat-centered incident management tools might seem attractive at first glance, but they fundamentally misunderstand the complexity of enterprise operations. When critical systems fail, you need more than just a pretty chat interface – you need a battle-tested, comprehensive incident management platform.Learn more in this blog by our Product Marketing Manager, Débora Cambé

Dotan Horovits joins us this week to chat about what’s been going on in the world of Open Source, license changes, and community forks.Dotan Horovits lives at the intersection of technology, product and open source. With over 20 years in the hi-tech industry as a software developer, a solutions architect and a product manager, he brings a wealth of knowledge in cloud and cloud-native architectures, big data solutions, DevOps practices and more. Horovits is an international speaker and thought leader, as well as an Ambassador of the Cloud Native Computing Foundation (CNCF). He runs the successful OpenObservability Talks podcast, and is a sought writer. Currently working as senior developer advocate for the Open Source Strategy & Marketing team at AWS, Horovits evangelizes on Observability in IT systems with special focus on the OpenSearch project by the Linux Foundation. Listen now: 

👉 WATCH ON-DEMAND: Demo Roundups! Security Incident ManagementCyber attacks can harm businesses operations, diminish brand reputation, and decrease revenue making a robust security strategy essential. PagerDuty Operations Cloud leverages the power of AI and automation to respond, automate, and remediate security incidents ensuring cyber resiliency. 🎤 Host: Mandi Walls (DevOps Advocate @ PagerDuty)Guests: PagerDuty’s Casey Clems (Security Engineer) and Sam Ferguson (Principal Product Manager).Check out some resources shared during the session:  Security Incident Management Use Case