For over 16 years, PagerDuty has been trusted by 32,000+ organizations as the incident management leader, helping teams forge a path forward with modern operations.
This launch is built around one principle: champion the customer. Here's what we built for you:
🌟 The End-to-End Incident Management Features You've Been Waiting For
Flexible scheduling that fits how you run on-call
- Modern Flexible Shifts (forthcoming EA for IM and CSOps plans) - Create intuitive iCal-based recurring shifts that eliminate the complexity of layers entirely, with support for multiple responders per shift, shadow schedules for backup coverage, and automatic conflict detection.
- Shift Agent (GA, PagerDuty Advance customers) - Handle on-call conflicts and overrides directly in chat with AI-powered recommendations.
Core incident management enhancements
- Required Fields on Resolve (EA for IM and CSOps Enterprise plans) - Ensure critical data is captured before incidents can be closed.
- Reopen Incidents (GA, IM and CSOps plans) - Because sometimes "resolved" isn't really resolved.
- Renotify Responders (forthcoming GA to all IM and CSOps plans) - Ping responders again without escalating.
- Incident Attachments (forthcoming EA to all IM and CSOps plans) - Keep all critical documentation in one place.
AI and automation across the incident management lifecycle
- Scribe Agent (projected to be Generally Available October 15 for Slack users using Zoom, and by the end of October for Microsoft Teams; PagerDuty Advance customers only) - Automatically transcribes calls and combines them with chat history to deliver smart summaries and draft status updates.
- SRE Agent (projected to be Generally Available October 31, PagerDuty AIOps + Advance customers only) - Accelerate triage, diagnosis, remediation, and learn from incidents to prevent recurring issues.
- Insights Agent (projected to be Generally Available October 15, PagerDuty Advance customers) - Get proactive recommendations and on-demand insights based on your analytics data.
- AI Orchestrations (forthcoming EA, AIOps customers only) - Shift from reactive to proactive with machine learning recommendations.
Integrated Developer Experience That Meets You Where You Work
- MCP Server, remote and local (GA, IM and CSOps Professional plans and above) - Connect PagerDuty to any AI toolkit or IDE.
- Enhanced Backstage Integration (GA, with forthcoming enhancements in Q4) - Deeper insights and proactive issue resolution.
- Improved chat-native experience - Enhanced Slack and MS Teams integration with AI-first workflows.
📚 Essential Resources
Get Started:
- Launch Blog - Get the breakdown of all things we’re launching.
- Early Access - Get first access to new features before general availability.
- Launch Webinar - Deep dive into new features with demos and Q&A on November 4.
- Product Tour - Explore all new features with guided walkthroughs.
- PagerDuty Advance Product Tour - See our GenAI and Agents in action.
- Launch showcase demo
- Feature demos
Training & Support:
- Talk to Your Account Manager - Connect with your CSM team for personalized guidance.
- Training and Certification with PagerDuty University - Level up your team's expertise.
❓ Frequently Asked Questions
- When can I access these features? Many are available now, with additional EA and GA releases throughout the rest of the year.
- Do I need specific plans for AI features? AI agents require PagerDuty Advance.
- How do I get Early Access? Visit our Early Access page.
This Is Just the Beginning
We're not stopping here. Keep the feedback coming, and we'll keep building.
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