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For over 16 years, PagerDuty has been trusted by 32,000+ organizations as the incident management leader, helping teams forge a path forward with modern operations.

This launch is built around one principle: champion the customer. Here's what we built for you:

🌟 The End-to-End Incident Management Features You've Been Waiting For

Flexible scheduling that fits how you run on-call

  • Modern Flexible Shifts (forthcoming EA for IM and CSOps plans) - Create intuitive iCal-based recurring shifts that eliminate the complexity of layers entirely, with support for multiple responders per shift, shadow schedules for backup coverage, and automatic conflict detection.
  • Shift Agent (GA, PagerDuty Advance customers) - Handle on-call conflicts and overrides directly in chat with AI-powered recommendations.

Core incident management enhancements

  • Required Fields on Resolve (EA for IM and CSOps Enterprise plans) - Ensure critical data is captured before incidents can be closed.
  • Reopen Incidents (GA, IM and CSOps plans) - Because sometimes "resolved" isn't really resolved.
  • Renotify Responders (forthcoming GA to all IM and CSOps plans) - Ping responders again without escalating.
  • Incident Attachments (forthcoming EA to all IM and CSOps plans) - Keep all critical documentation in one place.

AI and automation across the incident management lifecycle

  • Scribe Agent (projected to be Generally Available October 15 for Slack users using Zoom, and by the end of October for Microsoft Teams; PagerDuty Advance customers only) - Automatically transcribes calls and combines them with chat history to deliver smart summaries and draft status updates.
  • SRE Agent (projected to be Generally Available October 31, PagerDuty AIOps + Advance customers only) - Accelerate triage, diagnosis, remediation, and learn from incidents to prevent recurring issues.
  • Insights Agent (projected to be Generally Available October 15, PagerDuty Advance customers) - Get proactive recommendations and on-demand insights based on your analytics data.
  • AI Orchestrations (forthcoming EA, AIOps customers only) - Shift from reactive to proactive with machine learning recommendations.

Integrated Developer Experience That Meets You Where You Work

  • MCP Server, remote and local (GA, IM and CSOps Professional plans and above) - Connect PagerDuty to any AI toolkit or IDE.
  • Enhanced Backstage Integration (GA, with forthcoming enhancements in Q4) - Deeper insights and proactive issue resolution.
  • Improved chat-native experience - Enhanced Slack and MS Teams integration with AI-first workflows.

📚 Essential Resources

Get Started:

Training & Support:

Frequently Asked Questions

  1. When can I access these features? Many are available now, with additional EA and GA releases throughout the rest of the year.
  2. Do I need specific plans for AI features? AI agents require PagerDuty Advance.
  3. How do I get Early Access? Visit our Early Access page.

This Is Just the Beginning

We're not stopping here. Keep the feedback coming, and we'll keep building.

 

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