Product Launch: Delivering Over 150 Items You've Been Asking For

For over 16 years, PagerDuty has been trusted by 32,000+ organizations as the incident management leader, helping teams forge a path forward with modern operations.

This launch is built around one principle: champion the customer. Here's what we built for you:

🌟 The End-to-End Incident Management Features You've Been Waiting For

Flexible scheduling that fits how you run on-call

• Modern Flexible Shifts (forthcoming EA for IM and CSOps plans) - Create intuitive iCal-based recurring shifts that eliminate the complexity of layers entirely, with support for multiple responders per shift, shadow schedules for backup coverage, and automatic conflict detection.
• Shift Agent (GA, PagerDuty Advance customers) - Handle on-call conflicts and overrides directly in chat with AI-powered recommendations.

Core incident management enhancements

• Required Fields on Resolve (EA for IM and CSOps Enterprise plans) - Ensure critical data is captured before incidents can be closed.
• Reopen Incidents (GA, IM and CSOps plans) - Because sometimes "resolved" isn't really resolved.
• Renotify Responders (forthcoming GA to all IM and CSOps plans) - Ping responders again without escalating.
• Incident Attachments (forthcoming EA to all IM and CSOps plans) - Keep all critical documentation in one place.

AI and automation across the incident management lifecycle

• Scribe Agent (projected to be Generally Available October 15 for Slack users using Zoom, and by the end of October for Microsoft Teams; PagerDuty Advance customers only) - Automatically transcribes calls and combines them with chat history to deliver smart summaries and draft status updates.
• SRE Agent (projected to be Generally Available October 31, PagerDuty AIOps + Advance customers only) - Accelerate triage, diagnosis, remediation, and learn from incidents to prevent recurring issues.
• Insights Agent (projected to be Generally Available October 15, PagerDuty Advance customers) - Get proactive recommendations and on-demand insights based on your analytics data.
• AI Orchestrations (forthcoming EA, AIOps customers only) - Shift from reactive to proactive with machine learning recommendations.

Integrated Developer Experience That Meets You Where You Work

• MCP Server, remote and local (GA, IM and CSOps Professional plans and above) - Connect PagerDuty to any AI toolkit or IDE.
• Enhanced Backstage Integration (GA, with forthcoming enhancements in Q4) - Deeper insights and proactive issue resolution.
• Improved chat-native experience - Enhanced Slack and MS Teams integration with AI-first workflows.

📚 Essential Resources

Get Started:

• Launch Blog - Get the breakdown of all things we’re launching.
• Early Access - Get first access to new features before general availability.
• Launch Webinar - Deep dive into new features with demos and Q&A on November 4.
• Product Tour - Explore all new features with guided walkthroughs.
• PagerDuty Advance Product Tour - See our GenAI and Agents in action. 
• Launch showcase demo
• Feature demos

Training & Support:

• Talk to Your Account Manager - Connect with your CSM team for personalized guidance.
• Training and Certification with PagerDuty University - Level up your team's expertise.

❓ Frequently Asked Questions

1. When can I access these features? Many are available now, with additional EA and GA releases throughout the rest of the year.
2. Do I need specific plans for AI features? AI agents require PagerDuty Advance.
3. How do I get Early Access? Visit our Early Access page.

This Is Just the Beginning

We're not stopping here. Keep the feedback coming, and we'll keep building.