Ensuring stress-free on-call coverage and capturing complete incident records just got so much easier! Shift Agent and Scribe Agent are now generally available for all PagerDuty Advance customers! Both agents are designed to help you stay focused on what matters: resolving incidents faster, reducing manual toil, and keeping your team in sync.

Shift Agent: Intelligent on-call conflict resolution
No more scrambling to fill gaps or chasing down coverage. Shift Agent works right in Slack to:

• Share on-call schedules and upcoming shifts
• Automatically detect PTO conflicts based on PagerDuty Schedules and/or Google Calendar
• Recommend available teammates for coverage and message them directly to facilitate overrides

Scribe Agent: Automated knowledge capture

No more scattered notes and lost context while managing a crisis. Scribe Agent automatically joins your Zoom conference bridge, transcribing every critical detail right in the incident channel. With Scribe Agent, you can:

• Get real-time transcripts and smart summaries of incident meetings
• Context-aware status updates drafts
• Quickly catch up on the incident with a comprehensive summary, shared as soon as the incident meeting ends—and import it into post-incident reviews