Commons Corner

Join PagerDuty University as we explore how PagerDuty's AI agents enhance team efficiency by tackling routine tasks and known issues, while providing key insights that complement human expertise for accelerated resolution and improved operational reliability.Shift Agent Intelligent on-call conflict resolution in real-time through chat, ensuring seamless coverage while reducing team burnout. Scribe Agent Automatically transcribes Zoom meetings in real-time and delivers smart summaries with action items to Slack, capturing critical information without distracting your team from resolution. Insights Agent Unlocks the power of your operational data directly from Slack. Delivers proactive recommend

This holiday season, we want to hear from you! Tell us how PagerDuty helps you and your team during the busiest time of year, whether it’s keeping things running on Black Friday or giving you peace of mind as you take time off.How to ParticipateShare your story in a LinkedIn post from your personal account, tag @PagerDuty, and use the hashtag #PoweredByPagerDuty. Once your post is live, submit the link through our Google Form until December 18th, and as a thank you, we’ll send you a $50 Amazon Gift Card! Need inspiration? Check out these prompts:For leaders in the retail space: How does PagerDuty help you during Black Friday or the holiday rush?   F

👋 Hi community,What an amazing evening yesterday at the Lisbon AI Week: PagerDuty + Cloudflare Meetup!In case you couldn’t be there or want to revisit the insights shared, we’ve got you covered:🎤 PagerDuty MCP Server:José Corte-Real (Staff Software Engineer, PagerDuty) & Hélder Duarte (Senior Software Engineer, PagerDuty)⭐ Talk Highlights:Start from user journeys and competency questions; design the minimal, ergonomic tool set rather than auto-converting OpenAPI to MCP. Keep tool count low and avoid semantically overlapping tools; too many/similar tools degrade LLM selection and increase confusion. Design tools for agents: use categorical params (e.g., scope = mine|teams|all) and i

On-call, minus the chaos. See what’s new in PagerDuty Schedules: flexible iCal shifts + AI conflict resolution. Build bulletproof on-call coverage with less overhead.👀 Watch a sneak peak  📚 Resources shared during the session: Get Started with the Generative AI Power of PagerDuty Advance for Free Take the Shift Agent Product Tour Learn more: Shift Agent See

Inspired by Shopify’s “boring update,” we dedicated a focused Step-tember sprint to polish, paper cuts, and customer-driven fixes across our PagerDuty product.What we shipped:150+ quality-of-life improvements Cross-functional “customer love” sprint outside our regular roadmap Reduced friction in core workflows and long-standing pain points Learnings on how to make many small steps add up to something bigLeeor Engel, Director of Software Engineering at PagerDuty, shared the behind-the-scenes, highlights, and what we learned!Read the full blog post 

Haven’t heard about what we announced for H2 earlier this month?Here’s your chance to get up to speed with our launch webinar. Join PagerDuty product leadership on November 4 to hear how our latest launches will offer expanded capabilities for:End-to-end incident management. We just got more flexible with 150+ customer-driven updates to help you run incidents your way. Purpose-built for AI-powered operations. We’re helping you automate incident management with AI agents for f

Will you be at KubeCon + CloudNative North America in Atlanta this November 10-13?PagerDuty will be there, and we’d love to connect - whether it’s at our booth or during an exclusive happy-hour event! Drinks and eats on us! Register to attend our Happy Hour on Wednesday, November 12 Visit the PagerDuty Booth #455 for interactive demos, participate in the booth passport program, and enter our raffle to win a Pagey

 For over 16 years, PagerDuty has been trusted by 32,000+ organizations as the incident management leader, helping teams forge a path forward with modern operations.This launch is built around one principle: champion the customer. Here's what we built for you:🌟 The End-to-End Incident Management Features You've Been Waiting ForFlexible scheduling that fits how you run on-callModern Flexible Shifts

According to PagerDuty data, incident responders can spend 50% of their time just figuring out who to call and what's actually broken.Watch the latest Demo Roundups! session to see how automated diagnostics can slash your MTTR from 40 minutes to just 2 minutes.What you'll discover: ➡️ How to eliminate the manual triage bottleneck that's killing your efficiency➡️ One-click runbooks that give first responders expert-level diagnostics instantly➡️ Real results: reduced stress, exceeded SLAs, minimized after-hours escalations 👀 Watch a sneak peak:  📚 Resources shared during the session: Read on the Blog:

Ensuring stress-free on-call coverage and capturing complete incident records just got so much easier! Shift Agent and Scribe Agent are now generally available for all PagerDuty Advance customers! Both agents are designed to help you stay focused on what matters: resolving incidents faster, reducing manual toil, and keeping your team in sync. Shift Agent: Intelligent on-call conflict resolutionNo more scrambling to fill gaps or chasing down coverage. Shift Agent works right in Slack to:Share on-call schedules and upcoming shifts Automatically detect PTO conflicts based on PagerDuty Schedul

Hey PagerDuty community! 👋We experienced service disruptions on August 28 that affected some customers in our US Service Regions, and we owe you complete transparency about what happened.The overview: A Kafka system failure at 3:53 UTC triggered cascading issues that disrupted event processing for several hours. While no data was lost, some customers experienced 502 errors, delayed notifications, and degraded platform functions.Here's a sneak peek of what you'll find in our full incident report:Detailed technical breakdown of the Kafka failure and cascading effects Complete timeline from initial incident through full resolution How a second, smaller incident actually helped us identify the root cause Why our external communication was delayed (and how we're fixing that) Specific improvements we're implementing to prevent recurrence Lessons learned from our response and r

The transition from traditional monitoring technologies to modern observability tools can leave teams confused. Satbir Singh joins us to talk about the new goals of observability tooling and how it will help teams conquer challenges in complex systems.LISTEN HERE ⬇️ 🎧 Listen on Page it to the Limit or in your favorite podcast app: Spotify | Apple | 

What happens after an incident matters just as much as how you handle it.Anojan Gunasekaran, Senior Product Manager for Incident Analysis at PagerDuty, showcased how to transform post-incident reviews from a bureaucratic necessity into a powerful tool for organizational improvement.Learn how to structure reviews that help facilitate meaningful discussions, identify systemic issues, and create actionable recommendations that prevent future incidents.👀 Watch a sneak peak:  📚 Resources shared during the session: Read on the Blog: