Commons Corner

FOMO is no fun. If you missed PagerDuty on Tour, there were some ✨AWESOME✨ roadmap announcements that you’ll want to catch up on (hello, agentic AI and brand new use cases).We’re hosting a product roadmap webinar May 8, 2025. Register here to see what we’ve got in store for you this year!   

Have you ever met someone who can fly a commercial airplane AND manage IT operations? Meet Anthony Goolab, Service Operations Manager at TUI. Since last year, he’s been orchestrating TUI’s incident management with PagerDuty. But wait, there’s more! Anthony is also a published author and patent holder. Read the full interview ⬇️-----------------------------------------------------------------------------------------------------------------------------------------------------------What is your current job title? How many years of experience in the industry do you have?:Service Operations Manager, Group IT 1Yr at TUI, 19 Years in IT. Feel free to share more about your background (professional/personal), where you are originally from or based in, a memorable moment in your career/life, or any "one thing we can’t guess from your LinkedIn profile" type of story.:I have worked in IT for 19 years for some well known brands. My last few roles have been in service delivery and a highlight was su

Right before hoping on stage at PagerDuty on Tour London, Andrew White joins us to chat about their journey at Checkout.com to migrate from legacy operations, how AI helped this and how to balance cultural changes.  🎧 Listen on Page it to the Limit or in your favorite podcast app: Spotify | Apple | Pandora | Pocket Casts 🎧Page It to the Limit is a podcast that focuses on what it means to operate software in production. Hosted by the PagerDuty DevRel Team, we cover the leading practices used in the software industry to improve both system reliability and the lives of the people responsible for supporting it.  

👉 WATCH ON-DEMAND: Demo Roundups! Zero Trust Security + Runbook AutomationThe shift to zero trust security requires a model that is identity-based, centrally managed, widely encrypted, and always authenticated and authorized. PagerDuty’s Runbook Automation enables users to automate, orchestrate, and accelerate issue resolution in remote environments, with best practice security guardrails, reducing human error and saving time.🎤 Host: Sid Verma, Senior Developer Advocate at PagerDuty🎤 Guests: Christopher Hills, Chief Security Strategist at BeyondTrust; Jake Cohen Senior Product Manager at PagerDutyCheck out some resources shared during the session: Discover BeyondTrust + PagerDuty Integration Benefits Visit the PagerDuty AI & Automation Use Case Library and see what PagerDuty can do for you Learn more about PagerDuty Runbook Automation Take the Product Tour PagerDuty Runbook Automation Basics Blog: PagerDuty Operations Cloud Spring 25 Release COMMENT BELOW ⬇️ What topics/demos yo

Right before their session at PagerDuty on Tour London, Laura Morgan joins us to chat about first incident stories, the future of AI in Spotify and more.Laura Morgan: Over 20 years of tech industry experience within a broad range of domains, including Public Sector, FinTech to ISPs. Skills range from a deep knowledge in system architectures, resilience & reliability engineering to formal & informal leadership. 🎧 Listen on Page it to the Limit or in your favorite podcast app: Spotify | Apple | Pandora | Pocket Casts 🎧Page It to the Limit is a podcast that focuses on what it means to operate software in production. Hosted by the PagerDuty Community Team, we cover the leading practices used in the software industry to improve both system reliability and the lives of the people responsible for supporting it.   

​@mwalls, DevOps Advocate at PagerDuty, penned a byline in OpsMatters on how personal resilience boosts operational resilience.Mandi explores how human wellbeing and technical stability are inseparable in modern IT operations. Learn why investing in team's resilience today prevents tomorrow's outages.As a business, it's worth remembering that the human element of IT operations needs looking after just as much as the technology they maintain. Business leaders can't have one without the other.Read now: Personal Resilience Boosts Operational Resilience

When we’re talking about incidents, we know it’s not a matter of if, but when. It spares no systems: ours, yours or your vendors’. We’ve all seen widely-used products experience incidents, and the domino effect it has on all operations relying on them for seamless functionality. Vendors offering narrow, chat-centered incident management tools might seem attractive at first glance, but they fundamentally misunderstand the complexity of enterprise operations. When critical systems fail, you need more than just a pretty chat interface – you need a battle-tested, comprehensive incident management platform.Learn more in this blog by our Product Marketing Manager, Débora Cambé

Dotan Horovits joins us this week to chat about what’s been going on in the world of Open Source, license changes, and community forks.Dotan Horovits lives at the intersection of technology, product and open source. With over 20 years in the hi-tech industry as a software developer, a solutions architect and a product manager, he brings a wealth of knowledge in cloud and cloud-native architectures, big data solutions, DevOps practices and more. Horovits is an international speaker and thought leader, as well as an Ambassador of the Cloud Native Computing Foundation (CNCF). He runs the successful OpenObservability Talks podcast, and is a sought writer. Currently working as senior developer advocate for the Open Source Strategy & Marketing team at AWS, Horovits evangelizes on Observability in IT systems with special focus on the OpenSearch project by the Linux Foundation. Listen now:  🎧 Listen on Page it to the Limit or in your favorite podcast app: Spotify | Apple | Pandora | Pocke

👉 WATCH ON-DEMAND: Demo Roundups! Security Incident ManagementCyber attacks can harm businesses operations, diminish brand reputation, and decrease revenue making a robust security strategy essential. PagerDuty Operations Cloud leverages the power of AI and automation to respond, automate, and remediate security incidents ensuring cyber resiliency. 🎤 Host: Mandi Walls (DevOps Advocate @ PagerDuty)Guests: PagerDuty’s Casey Clems (Security Engineer) and Sam Ferguson (Principal Product Manager).Check out some resources shared during the session:  Security Incident Management Use Case  Security Incident Management Brief  Security Incident Type tour Knowledge Base: Incident Types Blog: PagerDuty Operations Cloud Spring 25 Release

Want to learn more about automation with Rundeck? Pick your local chapter and join us at a next Rundeck by PagerDuty Meetup, informal 1-hour virtual events where folks who work and build with Rundeck by PagerDuty open-source software get together to share automation stories and use cases. 😎 Summer Edition: Register for upcoming Rundeck by PagerDuty meetupsPAST EVENTS:North America Rundeck by PagerDuty Meetup - April 2025 🎤 My Decade Orchestrating with RundeckFred Ellenberger, Senior Solutions Architect at Optum, walks us through his journey, how Optum uses Rundeck by PagerDuty day-to-day, and why they're so passionate about open-source projects. Curious about how to build a successful open-source culture? Fred's got the real-world stories you won't want to miss.🎤 Self-Service Automation with RundeckMartin Van Son (Automation Specialist at PagerDuty) explores how Rundeck enables self-service automation and shares best practices for integrating Rundeck into existing platforms. WATCH O

If you haven’t had the chance to join us live for our first Demo Roundups! webinar of the year, we’ve got you covered!👉 WATCH ON-DEMAND: Demo Roundups! Chat-First Incident ManagementIntegrated with robust automated workflows and genAI-enhanced insights, PagerDuty's new chat experience enables end-to-end incident management with guided remediation directly from where responders work. Join Product Managers Jacky Leybman and Michael Wettick to see it all in action!Check out some resources shared during the session: Michael Wettick’s research on how and why people ask for help during incidents: https://lup.lub.lu.se/student-papers/search/publication/9150096 ​​​​​Broader communities of people interested in how humans manage complex software systems:​​​​​https://resilienceinsoftware.org/ / https://www.learningfromincidents.io/​[Product Tour] PagerDuty Advance: https://pagerduty.navattic.com/pagerduty-advance [Product Tour] Guided Remediation in Slack: https://pagerduty.navattic.com/guided_r