Announcements

Holiday season has officially arrived, and with it comes PagerDuty's latest product innovations. We’ve delivered on many user-requested features and powerful AI agents to automate and reduce toil during your busiest time of year. Check what’s new in PagerDuty and come back to let us know ⬇️

You’ve probably heard of MTTR. That alone is a big reason why it comes up in discussions about improving incident response. But is MTTR the correct metric? Is it enough? There’s plenty to debate about MTTR. Rich joins Mandi to talk through some of what PagerDuty engineers are thinking about MTTR.LISTEN HERE ⬇️ 🎧 Listen on Page it to the Limit or in your favorite podcast app: Spotify | Apple | Pocket Casts 🎧Page It to the Limit is a podcast that focuses on what it means to operate software in production. Hosted by the PagerDuty Developer Relations Team, we cover the leading practices used in the software industry to improve both system reliability and the lives of the people responsible for supporting it. 

Inspired by Shopify’s “boring update,” we dedicated a focused Step-tember sprint to polish, paper cuts, and customer-driven fixes across our PagerDuty product.What we shipped:150+ quality-of-life improvements Cross-functional “customer love” sprint outside our regular roadmap Reduced friction in core workflows and long-standing pain points Learnings on how to make many small steps add up to something bigLeeor Engel, Director of Software Engineering at PagerDuty, shared the behind-the-scenes, highlights, and what we learned!Read the full blog post 

Haven’t heard about what we announced for H2 earlier this month?Here’s your chance to get up to speed with our launch webinar. Join PagerDuty product leadership on November 4 to hear how our latest launches will offer expanded capabilities for:End-to-end incident management. We just got more flexible with 150+ customer-driven updates to help you run incidents your way. Purpose-built for AI-powered operations. We’re helping you automate incident management with AI agents for faster response using fewer resources. Integrated developer experiences. We’re meeting developers where you work by embedding directly into your ecosystem.Register today and come with questions for our product team! We have time for Q&A. 

Will you be at KubeCon + CloudNative North America in Atlanta this November 10-13?PagerDuty will be there, and we’d love to connect - whether it’s at our booth or during an exclusive happy-hour event! Drinks and eats on us! Register to attend our Happy Hour on Wednesday, November 12 Visit the PagerDuty Booth #455 for interactive demos, participate in the booth passport program, and enter our raffle to win a Pagey Lego set!  

 For over 16 years, PagerDuty has been trusted by 32,000+ organizations as the incident management leader, helping teams forge a path forward with modern operations.This launch is built around one principle: champion the customer. Here's what we built for you:🌟 The End-to-End Incident Management Features You've Been Waiting ForFlexible scheduling that fits how you run on-callModern Flexible Shifts (forthcoming EA for IM and CSOps plans) - Create intuitive iCal-based recurring shifts that eliminate the complexity of layers entirely, with support for multiple responders per shift, shadow schedules for backup coverage, and automatic conflict detection. Shift Agent (GA, PagerDuty Advance customers) - Handle on-call conflicts and overrides directly in chat with AI-powered recommendations.Core incident management enhancementsRequired Fields on Resolve (EA for IM and CSOps Enterprise plans) - Ensure critical data is captured before incidents can be closed. Reopen Incidents (GA, IM and CSOps

Ensuring stress-free on-call coverage and capturing complete incident records just got so much easier! Shift Agent and Scribe Agent are now generally available for all PagerDuty Advance customers! Both agents are designed to help you stay focused on what matters: resolving incidents faster, reducing manual toil, and keeping your team in sync. Shift Agent: Intelligent on-call conflict resolutionNo more scrambling to fill gaps or chasing down coverage. Shift Agent works right in Slack to:Share on-call schedules and upcoming shifts Automatically detect PTO conflicts based on PagerDuty Schedules and/or Google Calendar Recommend available teammates for coverage and message them directly to facilitate overrides Shift Agent Scribe Agent: Automated knowledge captureNo more scattered notes and lost context while managing a crisis. Scribe Agent automatically joins your Zoom conference bridge, transcribing every critical detail right in the incident channel. With Scribe Agent, you can:Get real-ti

Hey PagerDuty community! 👋We experienced service disruptions on August 28 that affected some customers in our US Service Regions, and we owe you complete transparency about what happened.The overview: A Kafka system failure at 3:53 UTC triggered cascading issues that disrupted event processing for several hours. While no data was lost, some customers experienced 502 errors, delayed notifications, and degraded platform functions.Here's a sneak peek of what you'll find in our full incident report:Detailed technical breakdown of the Kafka failure and cascading effects Complete timeline from initial incident through full resolution How a second, smaller incident actually helped us identify the root cause Why our external communication was delayed (and how we're fixing that) Specific improvements we're implementing to prevent recurrence Lessons learned from our response and recovery processWe know reliable alerting is mission-critical for your operations, and we're committed to earning bac

The transition from traditional monitoring technologies to modern observability tools can leave teams confused. Satbir Singh joins us to talk about the new goals of observability tooling and how it will help teams conquer challenges in complex systems.LISTEN HERE ⬇️ 🎧 Listen on Page it to the Limit or in your favorite podcast app: Spotify | Apple | Pocket Casts 🎧 Page It to the Limit is a podcast that focuses on what it means to operate software in production. Hosted by the PagerDuty Developer Relations Team, we cover the leading practices used in the software industry to improve both system reliability and the lives of the people responsible for supporting it.

Today’s episode is about technical debt, not as a cautionary tale, but as a lens. We take a closer look at where debt comes from, how it quietly rewires teams, and why paying it off is rarely just a matter of “cleaning up code.” Along the way, we’ll examine two real-world stories: one where unaddressed debt led to a $440 million disaster, and another where a company used an infrastructure overhaul to rebuild architectural trust. This is about more than code. It’s about momentum, memory, and the systems we inherit.  🎧 Listen on Page it to the Limit or in your favorite podcast app: Spotify | Apple | Pocket Casts 🎧Page It to the Limit is a podcast that focuses on what it means to operate software in production. Hosted by the PagerDuty Developer Relations Team, we cover the leading practices used in the software industry to improve both system reliability and the lives of the people responsible for supporting it. 

Alert fatigue can happen to anyone working in environments with a lot of signals from different sources. In security, teams are dealing with potential threats reported by tools running across the organization. Dealing with all the alerts, whether they are positive, negative, false positives, false negatives, is a lot of mental stress and requires cognitive capacity that can be depleated. In this episode, we speak with Boaz Barzel, Field CTO at OX Security, about his research on the subject.Boaz Barzel is the Field CTO at OX Security, specializing in bridging the gap between security, technology, and business. By making tech makes sense, Boaz is aligning product innovation with the real-world needs of customers and is known for transforming complex security challenges into strategic business advantages. With extensive expertise in application security and product innovation, he ensures security solutions are not just reactive but proactively address emerging threats.Boaz is helping orga

AI used to wait for instructions. Now, it doesn’t always ask. In this opening episode, we explore the rise of agentic AI systems that don’t just respond to input, but take initiative, set goals, and act on their own. We break down what agentic really means, why it’s different from traditional automation, and what kinds of design and trust challenges this shift introduces. Along the way, we look at how this plays out in tools that summarize, schedule, and trigger real-world workflows — and why autonomy sounds good in theory but gets messy fast. Whether you’re building LLM-powered copilots, evaluating autonomous workflows, or just trying to keep your incident response human-aware, this is the groundwork you’ll need for what’s coming next.Sid Verma is a Developer Advocate at PagerDuty, where he helps developers optimize their workflows and implement scalable solutions. With a deep background in observability, DevOps, and enterprise open source technologies, Sid is passionate about empower

After a small chat at PagerDuty on Tour London, Avantika Iyer joins us to chat about IDPs, give us a story lesson on Backstage, and give us a glimpse into its future.Avantika Iyer is a Engineering Manager at Spotify and leads the delivery of Backstage’s open source and commercial products. Listen Now:  🎧 Listen on Page it to the Limit or in your favorite podcast app: Spotify | Apple | Pandora | Pocket Casts 🎧Page It to the Limit is a podcast that focuses on what it means to operate software in production. Hosted by the PagerDuty Community Team, we cover the leading practices used in the software industry to improve both system reliability and the lives of the people responsible for supporting it.