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Announcements

Keep up with all things community and PagerDuty

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90 Topics
xamici
xamiciCommunity Manager
published in Announcements
🚀 Launch: Reimagining Operations in the Age of AI and Automation

PagerDuty is announcing the launch of our latest and greatest, as well as exciting future plans! What this means for you: ➡️ Agents, agents everywhere! Let AI be your second-in-command or even take the lead on tasks you don’t need a human to do. Watch the demo to learn more about these upcoming developments.💎 More value for all plans – we’ve added in some bonus features for you on Business and Professional plans. You can read more about it in this blog.🔓 New use cases unlocked. You can resolve security incidents or use PagerDuty for LLMOps. Learn all about it here. Want to see it all in action?Take the tour and we’ll show you what’s coming this year Watch the launch webinar on-demand 

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xamici
lupimiguel
lupimiguelCommunity Manager
published in Announcements
🌍 Democratizing access to PagerDuty enterprise-grade capabilities to teams of every sizeNews

Hi PagerDuty Community! 👋We’re excited to announce some powerful new features that are now available in your Professional and Business PagerDuty plan. These updates are designed to make your incident management process smoother, smarter, and more efficient.Here’s what’s new:Incident Workflows: Automate and standardize actions for consistent incident response. External Status Page: Keep users informed with real-time updates on infrastructure status. Incident Roles: Define responder responsibilities and improve accountability. Incident Types: Categorize incidents and tailor your response processes with custom fields. PagerDuty Advance: Leverage generative AI to automate tasks like post-incident reviews and status updates. Post-Incident Reviews: Leverage Jeli post-incident reviews, now integrated into all plans.These upgrades will roll out automatically, and you’ll be seeing more come throughout the first half of this year. If you don’t see these changes, reach out to your account’s Admi

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lupimiguel
xamici
xamiciCommunity Manager
published in Announcements
Rundeck by PagerDuty Meetups: Pick your Chapter! 🗺️

Want to learn more about automation with Rundeck? Pick your local chapter and join us at a next Rundeck by PagerDuty Meetup, informal 1-hour virtual events where folks who work and build with Rundeck by PagerDuty open-source software get together to share automation stories and use cases. Next dates coming soon!PAST EVENTS:North America Rundeck by PagerDuty Meetup - April 2025 🎤 My Decade Orchestrating with RundeckFred Ellenberger, Senior Solutions Architect at Optum, walks us through his journey, how Optum uses Rundeck by PagerDuty day-to-day, and why they're so passionate about open-source projects. Curious about how to build a successful open-source culture? Fred's got the real-world stories you won't want to miss.🎤 Self-Service Automation with RundeckMartin Van Son (Automation Specialist at PagerDuty) explores how Rundeck enables self-service automation and shares best practices for integrating Rundeck into existing platforms. WATCH ON DEMAND: APAC Rundeck by PagerDuty Meetup - F

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xamici
xamici
xamiciCommunity Manager
published in Announcements
One Slack App to Rule All Incident ManagementNews

We’ve recently consolidated all our incident management capabilities into a single Slack app, making it even easier to get all the PagerDuty functionality you need where you work! That includes robust Incident Workflows, generative AI capabilities and the ability to ingest all chat data into your Post-incident Reviews. Product Managers Michael Wettick and Jacky Leybman tell you all about it in this Demo Roundups! Chat-First Incident Management! You can also take this Product Tour to learn more.  👀 Watch this short video to see how it works:  

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xamici
xamici
xamiciCommunity Manager
published in Announcements
Watch On-Demand: Demo Roundups! Chat-First Incident Management

If you haven’t had the chance to join us live for our first Demo Roundups! webinar of the year, we’ve got you covered!👉 WATCH ON-DEMAND: Demo Roundups! Chat-First Incident ManagementIntegrated with robust automated workflows and genAI-enhanced insights, PagerDuty's new chat experience enables end-to-end incident management with guided remediation directly from where responders work. Join Product Managers Jacky Leybman and Michael Wettick to see it all in action!Check out some resources shared during the session: Michael Wettick’s research on how and why people ask for help during incidents: https://lup.lub.lu.se/student-papers/search/publication/9150096 ​​​​​Broader communities of people interested in how humans manage complex software systems:​​​​​https://resilienceinsoftware.org/ / https://www.learningfromincidents.io/​[Product Tour] PagerDuty Advance: https://pagerduty.navattic.com/pagerduty-advance [Product Tour] Guided Remediation in Slack: https://pagerduty.navattic.com/guided_r

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xamici
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MegaDrive68kCommunity Manager
posted in Announcements
Rundeck and PagerDuty Automation's Live Event!

Dear Community,It’s been quite the year. Join us LIVE TOMORROW to look back at Rundeck & PagerDuty Automation’s eventful and innovative 2024. Simply click “attend” at the bottom of this link, and we’ll let you know when we’re live!

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M
xamici
xamiciCommunity Manager
published in Announcements
📢 What's New: Platform Release Notes, January 2025 📘

We're kicking off 2025 with some exciting updates to help you streamline your operations and enhance your incident management capabilities. This month's release includes new features, improvements to existing functionality, and important announcements about our platform evolution.Check out PagerDuty Platform Release Notes - January 2025.

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xamici
xamici
xamiciCommunity Manager
published in Announcements
Save Your Virtual Seat: Demo Roundups! Webinar Series

Transform your digital operations with the Demo Roundups! webinar series. Deepen your knowledge in the PagerDuty Operations Cloud and see how it can work for you!Each 1-hour session presents a hands-on demo that showcases PagerDuty’s capabilities in real-time followed by Q&A.Register today  for all upcoming episodes.Monthly, every 3rd Thursday -   8am PDT | 11am EDT | 4pm BST June 26: Meet the PagerDuty AI AgentsWelcome to the future of operations, where people and agents manage critical work together, driving productivity and efficiency. Learn how PagerDuty’s AI agents can supercharge teams, by autonomously handling repetitive tasks and resolving well-known issues, while surfacing data and insights that augment human expertise for faster resolution and higher operational resilience.   Host: Mandi Walls, Senior Developer Advocate at PagerDuty Speakers: PagerDuty’s Brita Seltzer (Director, Product Management), Débora Cambé (Product Marketing Manager), Jacky Leybman (Principal Produc

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xamici
mwalls
mwallsCommunity Manager
posted in Announcements
Attention Python users! pdpyras is now pagerduty!

📢To our Python-using PagerDuty community: we are pleased to announce that we have acquired the “pagerduty” package name, and have migrated pdpyras to pagerduty! All significant changes and new features going forward will be added to the new library. Bug reports and enhancement requests can be submitted to the new GitHub repository: PagerDuty/python-pagerduty. This change is being implemented in order to make it easier for users to find our #1 library for Python, but also to consolidate a series of class name changes. These changes aim to improve usability in the long term by establishing a clearer relationship between API client classes and the public HTTPS APIs of PagerDuty that they are designed to access. To switch over to using the new library in existing projects, refer to the PDPYRAS Migration Guide. In the next patch release of pdpyras, we will include a deprecation warning that cites the new client as its replacement. If there are no bugs reported by June 20th, 2025, we will r

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mwalls
M
MegaDrive68kCommunity Manager
posted in Announcements
Rundeck Version 5.8 is live!

Rundeck 5.8 is ready! Check out new updates and enhancements:Dynamic Cluster Discovery  Description: New EKS (AWS), AKS (Azure), and GKE (Google) resource-model plugins automatically discover new clusters and add the clusters as nodes to the inventory.Customer Value: This reduces manual effort, minimizes errors, and accelerates the deployment of infrastructure changes, enabling teams to scale efficiently. Cloud Provider Authentication Description: AWS, Azure, and GCP provide a mechanism to retrieve the Kubernetes auth through API’s. New Job step plugins can use the cloud provider credentials to retrieve the necessary k8s authentication to communicate with the clusters.Customer Value: Teams save time by avoiding manual credential management, improving productivity, speeding up time-to-value, and ensuring compliance. Multi-Cluster Optimization Description: Empowers teams to scale their operations effortlessly across multiple clusters. Clusters are now added as nodes to the inventory, so

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M
xamici
xamiciCommunity Manager
published in Announcements
🎧 New Episode: Welcome Daniel!

This week, Mandi (mwalls) talks to our newest Dev Advocate, Daniel Afonso (danieljcafonso). Daniel joins our team in Portugal.Daniel Afonso is a Senior Developer Advocate at PagerDuty, SolidJS DX team member, Instructor at Egghead.io, and Author of State Management with React Query. Daniel has a full-stack background, having worked with different languages and frameworks on various projects from IoT to Fraud Detection. He is passionate about learning and teaching and has spoken at multiple conferences around the world about topics he loves. In his free time, when he’s not learning new technologies or writing about them, he’s probably reading comics or watching superhero movies and shows.  🎧 Listen on Page it to the Limit or in your favorite podcast app: Spotify | Apple | Pandora | Pocket Casts 🎧 Page It to the Limit is a podcast that focuses on what it means to operate software in production. Hosted by the PagerDuty Community Team, we cover the leading practices used in the software

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xamici
PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
published in Announcements
New Product Tour: Guided Remediation Tour in Slack

This interactive tour will guide you through essential PagerDuty features, so you can handle incidents seamlessly within your team’s preferred communication platform.💡This tour highlights:🔹 Using slash commands to take action on an incident🔹 Triaging and conducting a post-incident review with PagerDuty Advance🔹Managing an incident and collaborating with responders directly Slack 📍 Why it matters:Save time, reduce friction, and enhance collaboration by keeping all incident management actions right in Slack!👀 Take the Tour Now:Guided Remediation in Slack 

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PagerDuty Community Team
xamici
xamiciCommunity Manager
published in Announcements
📢 What's New: Platform Release Notes, November 2024 📙News

We're excited to announce PagerDuty’s November 2024 Platform Releases with a series of new features and improvements designed to enhance your incident management experience with PagerDuty.

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xamici
PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
published in Announcements
Manage Incidents End-to-End from the Chat with New Slack Features!News

Explore a revamped PagerDuty Slack experience, built to streamline incident management in chat, reducing costs and risks in response coordination and communication. New capabilities include:➡️ The ability to create public or private Slack channels exclusively dedicated to one incident, and link up to 3 notification channels to keep dedicated channels uncluttered➡️ The ability to trigger *any* incident action with simple slash commands➡️ Intuitive and interactive help commands (/pd or /pd help) that support planned and unplanned work and provide access to the full directory of slash commands, clickable buttons, and recommended actions.   Available from November 26 for all customers using the PagerDuty Slack app. Learn more here 👈

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PagerDuty Community Team
xamici
xamiciCommunity Manager
published in Announcements
📖 Chaos to Control: 3 Steps for Automating Incident ManagementNews

For many teams, implementing end-to-end automation in one go is too much abrupt change. A "crawl, walk, run" philosophy is better. For maximum value, automation should be embedded throughout the incident life cycle — all the way from an incoming event signal to final resolution and learning. But for many teams, implementing end-to-end automation in one go is too much abrupt change. By Joseph Mandros, Product Marketing Manager at PagerDuty. Read more ➡️ The New Stack 

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xamici
xamici
xamiciCommunity Manager
published in Announcements
🎧 New Episode: EBPF and the Observability Landscape With Shahar Azulay

This week, Groundcover CEO and Co-Founder Shahar Azulay joins us to talk eBPF and what’s next in observability.Shahar Azulay, CEO and Co-Founder of groundcover, the company reinventing the cloud-native application performance monitoring domain with eBPF, is a serial R&D leader. Shahar brings experience in the world of cybersecurity and machine learning having worked as a leader in companies such as Apple, DayTwo, and Cymotive Technologies. Shahar spent many years in the Cyber division at the Israeli Prime Minister’s Office and holds three degrees in Physics, Electrical Engineering and Computer Science from the Technion Israel Institute of Technology as well as Tel Aviv University. Shahar strives to use technological learnings from this rich background and bring it to today’s cloud native battlefield in the sharpest, most innovative form to make the world of dev a better place.Listen now: https://www.pageittothelimit.com/epbf-with-shahar-azulay/ 🎧 Listen on Page it to the Limit or

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xamici
M
Mya KingDutonian
posted in Announcements
Sign up For Service Reassignment Early Access

💫 Early Access for ‘Service Reassignment(aka Changing an Incident’s Service)’ will begin in December! 💫💚 Open to all Incident Management customers. 💚Please sign up here! Feature Details: Reporters and Responders, rely on PagerDuty’s detection and mobilization routing to ensure the incident’s remediation can begin quickly. When an incident is created on the wrong service, PagerDuty will unblock mitigation by allowing incident responders: To change the incident's service to the correct service,  To determine what information (i.e. Incident Users, Tasks, Incident Roles, Custom Fields, etc.) is relevant to an incident. Lastly, PagerDuty will automatically loop in the new service's on-call response team. Furthermore, CSOps and ITSM integrations (i.e. Service Now, Sales Force) that work better with PagerDuty, will use service reassignment to ensure ticket details are properly aligned with Incident resolution and documentation.Customer Value: This ensures the right data is captured and in

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M
xamici
xamiciCommunity Manager
published in Announcements
☸️ Headed to KubeCon NAM? See Where You Can Find PagerDuty!

The largest conference in the cloud-native and Kubernetes ecosystem is around the corner!Headed to KubeCon in Salt Lake City? Check out some opportunities to engage with PagerDuty and share the Pagey love 💚👉 November 12: Meet the Rundeck by PagerDuty team and fellow open-source automation experts and enthusiasts at our Happy Hour and Meetup! Learn how to create a culture of automation in your organization, exchange ideas, enjoy refreshments and get some PagerDuty swag! 🎉 What: Rundeck by PagerDuty Meetup in Salt Lake City📅 When: November 12, 2024, 5:00 PM - 7:00 PM (Mountain Time)📍 Where: 145 Pierpont Ave, Salt Lake City, UT 84101 (next door to Sky SLC)✅ Learn more and register here👉 November 13-15: Visit booth #R15 and chat with the PagerDuty team! Main event location: Salt Palace Convention Center - Salt Lake City, Utah.We also listed some cool events from PagerDuty partners happening during KubeCon NAM:Boost Developer Productivity: Streamlining Generative AI with Elastic and A

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xamici
xamici
xamiciCommunity Manager
published in Announcements
📢 What's New: Platform Release Notes, October 2024 📗

Check out the latest features and improvements in PagerDuty’s October 2024 Platform Releases.Here’s a quick look at what’s new:New Incident Workflow Action: Create Post-incident Review Event Orchestration External Data Variables now in Early Access! Terraform support now available for all Alert Grouping Settings APIs Sync PagerDuty notes and ServiceNow case work notes New PagerDuty Advance features in Early Access—including Microsoft Teams support End of Life for Event Rules Coming January 2025➡️ Check out the full release notes for all the details!

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xamici
xamici
xamiciCommunity Manager
published in Announcements
Meetup: Rundeck by PagerDuty in Salt Lake City

Joining KubeCon in Salt Lake City? Meet the Rundeck by PagerDuty team and open-source automation experts and enthusiasts at a happy-hour informal gathering during KubeCon, November 12th.Learn how to create a culture of automation in your organization, exchange ideas, enjoy small bites & drinks and get some cool PagerDuty swag!  Agenda 5:00 pm: Check-in, networking, appetizers + drinks, PagerDuty swag 6:00 pm: PD Automation Library + New Plugins, with Joey Mandros, Product Marketing Manager @ PagerDuty 6:10 pm: Product demo - Automation actions in PagerDuty, Rundeck AI generated jobs, with Joshua Knapp, Automation Specialist @ PagerDuty 6:30pm: Guest talk: MTTS - Sleep more, slog less with automated cloud native o11y platforms, with Eric D. Schabell, Director Technical Marketing & Evangelism @ Chronosphere 7:00pm: Event concludes Why attend? Enjoy small bites & drinks and get some cool PagerDuty swag. Meet more Automation enthusiasts experts and exchange ideas. Watch e

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xamici
xamici
xamiciCommunity Manager
published in Announcements
🎧 New Episode: Welcome Sid!News

This week we chat with our newest Developer Advocate, Sid Verma (@sverma)!Sid Verma is a Developer Advocate at PagerDuty, where he helps developers optimize their workflows and implement scalable solutions. With a deep background in observability, DevOps, and enterprise open source technologies, Sid is passionate about empowering teams to innovate and improve their incident management processes. He’s also a tech enthusiast with experience in vector databases, security APIs, and more.  🎧 Listen on Page it to the Limit or in your favorite podcast app: Spotify | Apple | Pandora | Pocket Casts 🎧Page It to the Limit is a podcast that focuses on what it means to operate software in production. Hosted by the PagerDuty Community Team, we cover the leading practices used in the software industry to improve both system reliability and the lives of the people responsible for supporting it.

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xamici
PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
published in Announcements
New Product Tour: Incident Workflows

Discover how Incident Workflows can automate your incident response process, saving time and reducing errors.From creating custom workflows to leveraging templates, you'll learn how to tailor your responses to specific incident types and ensure efficient resolution.Explore triggers, actions, and logic to build powerful, automated workflows that optimize your team's efficiency!*Some features shown in this tour are available on select plans. 👉 Take the tour 

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PagerDuty Community Team
lupimiguel
lupimiguelCommunity Manager
posted in Announcements
✨ PagerDuty's New Features: A Game-Changer for Ops Teams?

Hello fellow platform engineers!I wanted to give you all a heads up about some game-changing innovations coming to the PagerDuty Operations Cloud. As we all know, in our increasingly complex digital landscape, operational resilience is more critical than ever. These new enhancements are designed to help us build that resilience and reduce the impact of those dreaded unplanned outages.🚀 What's Coming:New features to automate processes across the entire incident management lifecycle Tools to streamline operations and protect customer experience Capabilities to mitigate the risk of operational failureThese innovations aim to transform how we handle incident management, modernize our operations centers, and standardize automation practices. In today's world, where a single outage can significantly impact a company's reputation and bottom line, these tools could be a real game-changer for our teams.🎥 Webinar: "Build Resilient Operations to Help Future-Proof Your Business"To dive deeper in

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lupimiguel
xamici
xamiciCommunity Manager
published in Announcements
Runbook Automation and Rundeck Release Notes v5.6. Watch On-Demand!News

Join us to find out what's new in PagerDuty Runbook Automation and Rundeck by PagerDuty. Product managers @Forrest Evans and Jake Cohen will walks through the highlights of this release.  🚀 Check Out Rundeck by PagerDuty Release Notes 📣 Shout out to the community contributors that helped building the product! Matthias (palto42) @Rui Melo Amaro  (rmeloamaro) @Bruno Dias  (brmdias) Gastón Urbina (urbinet) Victor de Jong (victordejong) Adam Barrand (abarrand)Wanna contribute? Head to GitHub rundeck/docs and send your pull request! 

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xamici
xamiciCommunity Manager
published in Announcements
📢 What's New: Platform Release Notes, September 2024 📗News

Exciting updates are here! 🚀 Dive into the latest features and enhancements from PagerDuty’s September 2024 Platform Releases.Here’s a quick look at what’s new:Jeli API Update to support Security Teams Our AIOps Content-Based Alert Grouping now supports email alerts End of Life for Event Rules Coming January 2025 ➡️ Check out the full release notes for all the details!

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