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FloNew Member
asked in Ask a product question
Arrange the Custom fields

Can we rearrange the custom fields alphabetically?

41
mwalls
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haykminasyanNew Member
asked in Ask a product question
How to disable Viber call notification?

I’m receiving Viber calls instead of mobile calls. How to disable Viber call notifications?

313
mwalls
Ben Hutchison
Ben HutchisonNew Member
posted in Get Involved
.NET client library for Events API V2

Hello, I have written an open-source .NET library which is a client for the PagerDuty Events API V2. Repository on GitHub Package on NuGet Gallery It’s focused on being up-to-date with the latest V2 API, comprehensive documentation, handling both sending changes and triggering/acknowledging/resolving alerts, easy configuration, easy calling, and the ability to mock it in automated tests. I have been using it for 18 months so far in programs that notify me when my laundry is done, and it has been stable. Feel free to include it in the API Client Libraries table if you wish. Thanks!

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Ben Hutchison
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rockyNew Member
asked in Ask a product question
Map Datadog Monitor priority to Pagerduty Incident Priority

Hi, We have Datadog to PagerDuty integration, the monitor priority is set at the Datadog, but when an incident is created in PagerDuty for an alert, the priority is blank, there is a field called alert_priority that shows in the custom details when an incident is created, but this is not mapping to the Pagerduty Priority.Is there any way where we can map the Datadog Monitor priority to PagerdutyPlease let us knowThank you. 

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FloNew Member
asked in Ask a product question
Automate PagerDuty incident bridge updates

How to automate sending incident updates to a bridge chat. Specifically, I want to run a command on an incident bridge that sends all status updates, notes, and actions taken on the incident to a Microsoft Teams bridge chat. I want this automation to apply to all incident bridges.

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big.dan.dobbsNew Member
asked in Ask a product question
API Access for Service Orchestration Rules?

Hello all!We just moved our old ‘event rules’ to ‘Service Orchestration Rules’ using the API. So far, so good.  However, I’d like to be able to enable / disable rules with the API, and ideally, manipulate one specific one (e.g. change from ‘event.summary matches host foo’ to ‘event.summary matches host bar’ ).  The docs (https://developer.pagerduty.com/api-reference/aeaec09888036-update-the-service-orchestration-for-a-service) read like I have to send the whole enchilada and then it will figure it out by checking ‘existing’ vs what was sent in the payload. I’d rather just send ‘set "disabled": false where “id” = ABC123’ if it’s possible.  Thanks in advance! -dd

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ethanop
xamici
xamiciCommunity Manager
published in Announcements
Rundeck by PagerDuty Meetups: Pick your Chapter! 🗺️

Want to learn more about automation with Rundeck? Pick your local chapter and join us at a next Rundeck by PagerDuty Meetup, informal 1-hour virtual events where folks who work and build with Rundeck by PagerDuty open-source software get together to share automation stories and use cases. Pick your chapter and register today! [Asia-Pacific] 🗓️ Thursday, February 27: 3pm Australia/Sydney 🎤 Automating with Rundeck for Smarter OperationsJade Chen, Associate DevOps Engineer at MYOB, shares how Rundeck by PagerDuty is a powerful ally for enhancing team’s efficiency and improving customer service through automation features and remote API calls. 🎤 Self-Service Automation with RundeckHimanshu Singh, Solutions Consultant at PagerDuty, shares insights and updates on the latest product features and roadmaps as well as tips on taking advantage of creative approaches to maximise self-service automation with Rundeck.[EMEA] 🗓️ Wednesday, March 12: 1pm GMT🎤 CERN Orchestrates with RundeckAndrzej

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xamici
lupimiguel
lupimiguelCommunity Manager
posted in Ops.lol
The Eternal Dev-Prod Divide: A Tale of Incidents

Just encountered another textbook case of environment-specific behavior making its way to production. You know the scenario - clean test runs, green pipelines, and a deployment that somehow manages to uncover every possible edge case we didn't account for. Ops problem now xD The fascinating part isn't even the divergence between environments, but rather the almost ritualistic "works on my machine" declaration that follows. It's particularly interesting how this phrase has survived decades of technological evolution, from bare metal to containers to orchestrated clusters.Some observations from today's incident:Local environment: Pristine, controlled, predictable Production environment: Meeting real-world chaos with unexpected grace Monitoring dashboards: Telling stories that local logs never hinted at Incident timeline: Growing longer as we discover more dependencies Postmortem doc: Already filling up with "lessons learned"For those keeping score at home, this is precisely why we've bee

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lupimiguel
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Daniel Brady
posted in Ask a product question
Configurable iOS High-urgency/Critical Alerts volume

Hi! I was just added to my organization’s PagerDuty rotation, and after setting up the iOS app on my phone and testing out the notifications, I discovered that I cannot adjust the volume of the high-urgency notifications, which are sent as native Critical Alerts. A quick Google for “ios critical alerts volume” shows that controlling the volume of these alerts is not possible as an iPhone user, but it is possible as an app developer; this blog post shows something called “PushOver” allowing users to configure Critical Alert volume on a scale of “loud” to “deafening”. “Deafening” is how I would describe the current volume level of the high-urgency notifications, and this is just not acceptable in my situation: I’m not the only person in my building, and I can hear these notifications outside on the street, two-stories down 😅. I understand their importance, but the whole apartment building doesn’t, and I’m sure to run into problems with the neighbors if I turn these on. Can you pl

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xamici
xamiciCommunity Manager
published in Announcements
One Slack App to Rule All Incident ManagementNews

We’ve recently consolidated all our incident management capabilities into a single Slack app, making it even easier to get all the PagerDuty functionality you need where you work! That includes robust Incident Workflows, generative AI capabilities and the ability to ingest all chat data into your Post-incident Reviews. Product Managers Michael Wettick and Jacky Leybman tell you all about it in this Demo Roundups! Chat-First Incident Management! You can also take this Product Tour to learn more.  👀 Watch this short video to see how it works:  

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xamici
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kevin.tollefsonNew Member
asked in Ask a product question
Incidents not created

We have several different configuration levels for our schedules.  We don’t have anyone schedules in the middle of the night (10pm thru 6am).  During this time, we don’t have any incidents being created.  We have validated that these issues create incidents during out business hours.  This leads me to ask the question:If an incident occurs and no one is on the schedule, does it get created? 

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Demitri Morgan
xamici
xamiciCommunity Manager
published in Announcements
Watch On-Demand: Demo Roundups! Chat-First Incident Management

If you haven’t had the chance to join us live for our first Demo Roundups! webinar of the year, we’ve got you covered!👉 WATCH ON-DEMAND: Demo Roundups! Chat-First Incident ManagementIntegrated with robust automated workflows and genAI-enhanced insights, PagerDuty's new chat experience enables end-to-end incident management with guided remediation directly from where responders work. Join Product Managers Jacky Leybman and Michael Wettick to see it all in action!Check out some resources shared during the session: Michael Wettick’s research on how and why people ask for help during incidents: https://lup.lub.lu.se/student-papers/search/publication/9150096 ​​​​​Broader communities of people interested in how humans manage complex software systems:​​​​​https://resilienceinsoftware.org/ / https://www.learningfromincidents.io/​[Product Tour] PagerDuty Advance: https://pagerduty.navattic.com/pagerduty-advance [Product Tour] Guided Remediation in Slack: https://pagerduty.navattic.com/guided_r

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xamici
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Dalton948New Member
asked in Ask a product question
Pager Duty API Connection to Power BI

Hello All,Looking for some assistance here in regard to connecting Power bi to the Analytics Incident API reference in Pager Duty. I was previously connecting to /incidents which i can pull in, but am limited by the 10000 threshold. I had recently spoke to someone saying that i would have better data in the Analytics > Get Aggregated Incident Data Reference. I am unfortunately receiving an error when trying to pull this data in.My requestThe error message  

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mwalls
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KlomlkNew Member
asked in Ask a product question
Upgrade from JiraServer V3 to Jira Server V4

Hi everyone,I have a quick question that I couldn’t find in the community.In our company we used the Jira Server V3 extension, and now are planning to switch to the Jira Server V4 extension.Will we lose our current Jira configuration during the process ? How do we clean the old Jira version on Pager and Jira ? Currently we installed the two versions but only the old interface is accessible.  

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dboppanaNew Member
asked in Ask a product question
CSP header was misconfigured as it included unsafe-eval and unsafe-inline values.

We see CSP headers are setup to use unsafe-eval and unsafe-inline values. Is there a way we can disable these headers. we have tried to remove the headers the java scripts were failing. 

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MegaDrive68kCommunity Manager
posted in Announcements
Rundeck and PagerDuty Automation's Live Event!

Dear Community,It’s been quite the year. Join us LIVE TOMORROW to look back at Rundeck & PagerDuty Automation’s eventful and innovative 2024. Simply click “attend” at the bottom of this link, and we’ll let you know when we’re live!

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KlomlkNew Member
asked in Ask a product question
Redirect Jira to another Service /Escalation Policy based on Ticket Status

Hello, I have a question I could not find in the Community.Here is what I need:When a Jira ticket is opened, it is assigned to a PagerDuty service (with its escalation policy) thanks to the Jira Extension.The first responder then assigns a specific status on the Jira ticket (let’s call it “Forward to Team B” status).How can I automatically reassign an Open Incident in Service A to Service B, based on the Jira Status ? 

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K
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A3chNew Member
asked in Ask a product question
Attempting to configure 2 way integration on NagiosXI on RHEL9

I found 1 tpoic on this site ironically enough that references an updated CA cert as possible issue but nothing else.  AFAICT the cert is fine.  When I add the repo (for which the GPG key expired that was in the documentation so I had to dig around for that) and install the pdagent and pdagent-integrations software packages they will not start. Status is as follows: [root@dc-devops-nagios-xi tmp]# systemctl status pdagent× pdagent.service - PagerDuty Agent     Loaded: loaded (/etc/systemd/system/pdagent.service; enabled; preset: disabled)     Active: failed (Result: exit-code) since Wed 2025-01-22 21:59:55 UTC; 2s ago   Duration: 83ms    Process: 1496654 ExecStartPre=/bin/mkdir -p /var/run/pdagent (code=exited, status=0/SUCCESS)    Process: 1496655 ExecStartPre=/bin/chown -R pdagent:pdagent /var/run/pdagent (code=exited, status=0/SUCCESS)    Process: 1496656 ExecStart=/usr/share/pdagent/bin/pdagentd -f (code=exited, status=1/FAILURE)   Main PID: 1496656 (code=exited, status=1/FAILURE) 

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sullivan-psNew Member
asked in Ask a product question
Splunk/RunDeck integration

Hello,I am attempting to ingest audit logs (logins to RunDeck platform, changes to platform, etc.) into our Splunk instance (Splunk Cloud).  Is there any RunDeck documentation that can assist with this?  I see there used to be a RunDeck Splunk app, but it appears to have been archived and hasn’t been updated since 2018. 

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xamici
xamiciCommunity Manager
published in Announcements
📢 What's New: Platform Release Notes, January 2025 📘

We're kicking off 2025 with some exciting updates to help you streamline your operations and enhance your incident management capabilities. This month's release includes new features, improvements to existing functionality, and important announcements about our platform evolution.Check out PagerDuty Platform Release Notes - January 2025: Automation on Alerts now in Early Access for AIOps customers Auto-pause Incident Notifications with Recommended Pause Time Now Available for AIOps Customers Global Intelligent Alert Grouping now Generally Available End of Life for Event Rules on January 31 

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xamici
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GokulNew Member
asked in Ask a product question
PagerDuty Mobile App on MS Intune

Hi Team,Does anyone configured/onboarded PagerDuty Mobile App in MicroSoft Intune (MDM) Platform and have the company policy enforced to the app ?Thanks

523
mwalls
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tchakougerNew Member
asked in Ask a product question
Pagerduty Audit log required fields

Hi! Is the 'details' field in the PagerDuty audit log a mandatory requirement?

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mwalls
D
dboppanaNew Member
asked in Ask a product question
Username displayed in rundeck profile when update profile is selected

As part of security scan done in the project, there was vulnerability identified saying username is displayed in plain text. Is there a way to disable or hide from username getting displayed.

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