Skip to main content

Recently active topics

27 Topics
S
subhodas09New Member
asked in Ask a product question
Okta with Rundeck Community

How can I setup okta with rundeck community

181
M
7 hours ago
C
Christian VanderZielNew Member
asked in Ask a product question
PagerDuty ServiceNow integration V8, extension not visible in dropdown for service

We are currently using the PagerDuty extension called ServiceNow (v7) to integrate with ServiceNow. We are upgrading our ServiceNow integration to version 8. The webhook does not work the same and appears to lack the same functionality as the extension, so we’d like to use the v8 extension.  However, it appears that the V8 extension is not available in the dropdown: Is the V8 ServiceNow integration compatible with the v7 extension? Or is there some other way for me to get the V8 ServiceNow extension? Or something else that I am missing? 

283
xamici
11 hours ago
C
confusedNew Member
asked in Ask a product question
3 day with no weekends schedule / rotation

Hi, I want my team to be on call 3 days at a time, with no weekends. This doesn’t seem to be possible, when I add the restriction of Monday to Friday, the scheduling of the 3 days for each person still runs into the weekend.I even tried to add another layer with just one person on it at weekends to try and block these days out, but it still doesn’t work.You can see in the image for example 6th December, Jake comes on the rota for only half a day, because the schedule is still running him through the weekend, even though weekends are excluded.It should be (from the start)David - Monday Tuesday WednesdayJake - Thursday Friday MondayMark - Tuesday Wednesday ThursdayGerald - Friday Monday Tuesdayetc. Surely this is a relatively common requirement - there must be a way I can do it? What restrictions do I need to set? Any help would be appreciated!Thanks,Davidcurrent restriction config 

262
C
3 days ago
B
bschiffNew Member
asked in Ask a product question
Enforce Custom Field on Resolution

Is there a way to enforce that a custom field is populated when resolving an incident?   Our current use case is to create a custom field for Categorization of the resolution.   However we don’t see anyway of enforcing that it gets updated.   Without enforcement then we are just running audit reports and chasing people down.   Not the best use of time.     If there was a way to enforce that the field gets updated, that would remove this concern.  

30
B
3 days ago
V
VitoNew Member
asked in Ask a product question
Global Event Rules

Back in 2021 I created new services with Global Event rules to replace the services with email integrations. Now with the new Event Orchestration coming I need to convert them. But for the life of me I cannot find my Global Event rules. It’s been that long since I had to change anything in PD so I am rusty. Want to get them converted before Jan.Any help would be greatly appreciated.Thank you, Vito. 

141
V
10 days ago
A
ajsumoNew Member
asked in Ask a product question
[terraform] What Happens to a Pagerduty Slack connection when the authorized user leaves?

Hi team,My company manages PagerDuty configuration in terraform. One resource we manage is a PD Slack connection. From this doc, it mentions this resource requires a `user_token` API key. https://registry.terraform.io/providers/PagerDuty/pagerduty/latest/docs/resources/slack_connection My question is, what happens when the user leaves the company? Will the user API key become unusable?

162
A
10 days ago
lupimiguel
lupimiguelCommunity Manager
published in Get Involved
Sign up for our Early Access programs and get an Exclusive Preview of what's coming next!News

Calling Our Esteemed Operational Resilience Network, 🛡️We're excited to announce an opportunity to participate in PagerDuty's Early Access program! 🚀 This initiative allows select participants to test and provide feedback on upcoming features before their official release.Key Benefits of Participation:Preview cutting-edge incident management tools 🔍 Influence product development through your feedback 🗣️ Gain a competitive edge in operational efficiency 📈Current Early Access Features:Event Orchestration External Data Variables: Enhance automation capabilities with dynamic orchestrations 🤖 Operations Console with Alert Side Panel: Streamline incident management with a unified dashboard 📊 Incident Types: Customize workflows for specific incident categories 🏷️ [Product Tour] Service Reassignment: Improve incident routing for faster resolution ⚡ Operational Maturity Model: Receive data-driven recommendations for operational improvements 📊This program offers a unique opportunity to

70
lupimiguel
10 days ago
xamici
xamiciCommunity Manager
published in Announcements
📖 Chaos to Control: 3 Steps for Automating Incident ManagementNews

For many teams, implementing end-to-end automation in one go is too much abrupt change. A "crawl, walk, run" philosophy is better. For maximum value, automation should be embedded throughout the incident life cycle — all the way from an incoming event signal to final resolution and learning. But for many teams, implementing end-to-end automation in one go is too much abrupt change. By Joseph Mandros, Product Marketing Manager at PagerDuty. Read more ➡️ The New Stack 

160
xamici
11 days ago
C
Chethan_p07New Member
asked in Ask a product question
Audit of user who active in pager duty

does anyone aware of the audit or report that we call pull where the person is on call but never recevied a notification ?

262
C
12 days ago
xamici
xamiciCommunity Manager
published in Announcements
🎧 New Episode: EBPF and the Observability Landscape With Shahar Azulay

This week, Groundcover CEO and Co-Founder Shahar Azulay joins us to talk eBPF and what’s next in observability.Listen now: https://www.pageittothelimit.com/epbf-with-shahar-azulay/Shahar Azulay, CEO and Co-Founder of groundcover, the company reinventing the cloud-native application performance monitoring domain with eBPF, is a serial R&D leader. Shahar brings experience in the world of cybersecurity and machine learning having worked as a leader in companies such as Apple, DayTwo, and Cymotive Technologies. Shahar spent many years in the Cyber division at the Israeli Prime Minister’s Office and holds three degrees in Physics, Electrical Engineering and Computer Science from the Technion Israel Institute of Technology as well as Tel Aviv University. Shahar strives to use technological learnings from this rich background and bring it to today’s cloud native battlefield in the sharpest, most innovative form to make the world of dev a better place. 🎧 Listen on Page it to the Limit or

30
xamici
13 days ago
A
ademersonNew Member
asked in Ask a product question
How can I integrate OpenNMS with Pagerduty using the events2 API

Hello, I would like to integrate OPenNMS with PagerDuty for new snmp traps received.  So if a snmp trap is received it would send a create event to Pagerduty for the corresponding service?  

202
A
17 days ago
A
alex.hunsbergerNew Member
asked in Ask a product question
Prevent auto-resolve for existing incidents

The attached screenshot is taken from an incident in the PagerDuty web UI. I’ve recently updated the associated service not to auto-resolve incidents, but how can I change an existing incident, which has a pending action, not to take that action?I've tried to set the set the incident’s “pending_actions” field to null or [] via the API, but the change didn’t take effect. I also don't see any button on the UI for this. Is there a way to do it?

342
A
17 days ago
C
chad.sewardNew Member
asked in Ask a product question
SEV-1 Scramble Button in Teams

Hello, I am new here and looking for some help/direction.What: our company uses Teams and I want to give our support staff a button in our SEV-1 channel that they can push that will page out for on-call staff to attend the triage call.Why: we are seeking a “faster than calling the support number” means to initiate incident response.for customer reported issuesIs there a simple way to achieve this? 

111
mwalls
18 days ago
M
Mya KingDutonian
posted in Announcements
Sign up For Service Reassignment Early Access

💫 Early Access for ‘Service Reassignment(aka Changing an Incident’s Service)’ will begin in December! 💫💚 Open to all Incident Management customers. 💚Please sign up here! Feature Details: Reporters and Responders, rely on PagerDuty’s detection and mobilization routing to ensure the incident’s remediation can begin quickly. When an incident is created on the wrong service, PagerDuty will unblock mitigation by allowing incident responders: To change the incident's service to the correct service,  To determine what information (i.e. Incident Users, Tasks, Incident Roles, Custom Fields, etc.) is relevant to an incident. Lastly, PagerDuty will automatically loop in the new service's on-call response team. Furthermore, CSOps and ITSM integrations (i.e. Service Now, Sales Force) that work better with PagerDuty, will use service reassignment to ensure ticket details are properly aligned with Incident resolution and documentation.Customer Value: This ensures the right data is captured and in

290
M
18 days ago
J
Justin Morel
posted in Ask a product question
Schedule with Weekly Rotation and different time requirements for each week

I have a rotation I’m scheduling for with two employees that work different hours. Employee 1 works 8a - 5p M-F Employee 2 works 3a - 12p M-F I’d like to rotate between the two employees on a weekly basis. I’m basically trying to do follow the sun, but with alternating weeks. When no one is available from this level, it will go to the regular on call rotation schedule that already exists. Is this possible? I’ve poked around the documentation a ton and the only way I’ve been able to accomplish this is with manual overrides.

203
mwalls
18 days ago
PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
published in Community Spotlight
✨ Spotlight: Chris DukeInterview

💫 Meet Chris Duke, a UK-based DevSecOps Coach with experience in AIOps, Process Automation and PagerDuty Advance.Chris has been on a mission to revolutionize his business by automating their incident management process end-to-end. With PagerDuty, Chris and his team can focus on the task at hand without worrying about managing infrastructure, freeing up time for growth and innovation. Feel free to share more about your background (professional/personal), where you are originally from or based in, a memorable moment in your career/life, or any "one thing we can’t guess from your LinkedIn profile" type of story.Based in Sheffield, UK. Worked across nearly all of the BT Brands which include, Plusnet, BT and EE in varying different engineering functions. Really enjoy working with people face to face and just getting stuff done!How many years of working with PagerDuty products (please mention which ones) do you have?:2 years, AIOps, Process Automation and PagerDuty AdvanceTell us about your

40
PagerDuty Community Team
18 days ago
xamici
xamiciCommunity Manager
published in Announcements
☸️ Headed to KubeCon NAM? See Where You Can Find PagerDuty!

The largest conference in the cloud-native and Kubernetes ecosystem is around the corner!Headed to KubeCon in Salt Lake City? Check out some opportunities to engage with PagerDuty and share the Pagey love 💚👉 November 12: Meet the Rundeck by PagerDuty team and fellow open-source automation experts and enthusiasts at our Happy Hour and Meetup! Learn how to create a culture of automation in your organization, exchange ideas, enjoy refreshments and get some PagerDuty swag! 🎉 What: Rundeck by PagerDuty Meetup in Salt Lake City📅 When: November 12, 2024, 5:00 PM - 7:00 PM (Mountain Time)📍 Where: 145 Pierpont Ave, Salt Lake City, UT 84101 (next door to Sky SLC)✅ Learn more and register here👉 November 13-15: Visit booth #R15 and chat with the PagerDuty team! Main event location: Salt Palace Convention Center - Salt Lake City, Utah.We also listed some cool events from PagerDuty partners happening during KubeCon NAM:Boost Developer Productivity: Streamlining Generative AI with Elastic and A

100
xamici
19 days ago
xamici
xamiciCommunity Manager
published in Announcements
📢 What's New: Platform Release Notes, October 2024 📗

Check out the latest features and improvements in PagerDuty’s October 2024 Platform Releases.Here’s a quick look at what’s new:New Incident Workflow Action: Create Post-incident Review Event Orchestration External Data Variables now in Early Access! Terraform support now available for all Alert Grouping Settings APIs Sync PagerDuty notes and ServiceNow case work notes New PagerDuty Advance features in Early Access—including Microsoft Teams support End of Life for Event Rules Coming January 2025➡️ Check out the full release notes for all the details!

150
xamici
19 days ago
M
MinkuNew Member
asked in Ask a product question
Managing Alert Routing in Prometheus rules with PagerDuty Using Labels for Different Teams

 Hello everyone,I am facing a challenge with setting up alert routing for Kubernetes clusters using Prometheus and PagerDuty, and I wanted to seek your advice or suggestions on how to solve this. ### Problem:We are currently using Prometheus rules to trigger alerts and send them to PagerDuty (PD) for our Kubernetes clusters. At the moment, all our alerts are routed to a single PagerDuty service. Now, we need to separate these alerts based on labels in the Prometheus rules to ensure they are handled by different teams. Specifically:- We want to route alerts for different teams based on labels defined in the Prometheus alerting rules.- Each team should have its own escalation policy within PagerDuty, but we must keep using a single PagerDuty service.- Unfortunately, we can't use the **AI Ops feature of PagerDuty** to help with this segregation. ### Example:We have two teams, **Team A** and **Team B**. Alerts for these teams should be routed based on a label in the Prometheus alert rules.

261
xamici
20 days ago
P
PagerDuty UserDutonian
posted in Ask a product question
New User - What is the best way to trigger scripts as part of an escalation policy / workflow?

Hello! I am a new user of PagerDuty (my division just signed me up). Using PagerDuty, I would like to create a workflow that would allow me to incorporate automation as part of my escalation policy. For example, I would like an escalation policy to… Notify me that there is an error Kick off a script that will generate reports / automation Depending on the response in step 2, provide me another tailored notification Does PagerDuty support this?

132
K
21 days ago
xamici
xamiciCommunity Manager
published in Announcements
Meetup: Rundeck by PagerDuty in Salt Lake City

Joining KubeCon in Salt Lake City? Meet the Rundeck by PagerDuty team and open-source automation experts and enthusiasts at a happy-hour informal gathering during KubeCon, November 12th.Learn how to create a culture of automation in your organization, exchange ideas, enjoy small bites & drinks and get some cool PagerDuty swag!  Agenda 5:00 pm: Check-in, networking, appetizers + drinks, PagerDuty swag 6:00 pm: PD Automation Library + New Plugins, with Joey Mandros, Product Marketing Manager @ PagerDuty 6:10 pm: Product demo - Automation actions in PagerDuty, Rundeck AI generated jobs, with Joshua Knapp, Automation Specialist @ PagerDuty 6:30pm: Guest talk: MTTS - Sleep more, slog less with automated cloud native o11y platforms, with Eric D. Schabell, Director Technical Marketing & Evangelism @ Chronosphere 7:00pm: Event concludes Why attend? Enjoy small bites & drinks and get some cool PagerDuty swag. Meet more Automation enthusiasts experts and exchange ideas. Watch e

190
xamici
24 days ago
B
bschiffNew Member
asked in Ask a product question
Event Orchestration - Notify after X number of Alerts?

Our use case seems to be the opposite of what PagerDuty currently supports.   I know we can use the Dedup Key to merge alerts into an already open incident and help with grouping alerts.     However our use case is to not send a notification unless we have received X number of alerts in Y time.       What we see is that a run will fail, but the next run in 15 mins is successful, so our on-call person is getting paged and then resolving the ticket because the next run was successful.    Would be good to not page the On-call person unless the next run also fails.    But haven’t seen how to handle this in PD.  The Auto-Resolve doesn’t work in our case because they are individual alerts - from seperate runs of a pipeline - the dedup key is what links them. Has anyone dealt with a use case like this?   Have you been able to solve it?

173
mwalls
25 days ago
B
bschiffNew Member
asked in Ask a product question
Use Service Dependency to Disable Alerts

We have a use case that looks to not be supported by PagerDuty, wondering if anyone has a way to implement this scenario.Our pipelines are dependent on 3rd party APIs.    When there is schedule maintenance of an API, we would like to be able to disable all alerts related to pipelines that are dependent on that API.     I have looked into setting up the API as a dependent service, but it doesn’t look like I can do anything with this linkage to suppress alerts.   

111
mwalls
25 days ago
S
spikeNew Member
asked in Ask a product question
ServiceNow Priority sometimes missing

We’ve recently upgraded to the newest version of the PagerDuty integration in ServiceNow.Now what we are finding is that sometime, the priority is not added to the ServiceNow incident that is raised. Most of the time things work fine. But sometimes, an incident is created with no priority.Most days we get one or two. Some days we get 50+.I can see no pattern to what’s going on. Times are random. Counts appear random, and most of the time it works fine.I’ve enabled debugging on PagerDuty, even added a few logs in myself, but I’m not able to see any actually issues.Has anyone come across this? Does anyone have an ideas on how I might move things forward?

142
S
25 days ago
xamici
xamiciCommunity Manager
published in Get Involved
🎤 Be The Next Speaker: Rundeck by PagerDuty Meetup

Calling out all Rundeck by PagerDuty open-source experts out there!We’re gearing up for next Rundeck by PagerDuty meetups (in-person & virtual), and we want YOU to be one of our rockstar speakers! If you’ve got some cool insights, epic stories, or game-changing tips about your experience with Rundeck by PagerDuty open-source, we’d love to hear from you. This is your chance to shine, share your knowledge, and inspire your fellow community members. Plus, it’s a great way to network and connect with like-minded folks in the industry!If you’re interested (and we hope you are!), reach out to us at community-team@pagerduty.com or leave a comment below and let us know your region, topic idea and availability. We can’t wait to make the next meetups the best one yet with your help! Watch a previous Rundeck by PagerDuty EMEA meetup with guest speakers Diego Infiesta from Ryanair and Hans Erasmus (@hans.erasmushe) from HBPS Consulting:  🎁 All speakers at the meetup will receive a special gif

662
xamici
25 days ago

Badge winners

  • First Responder
    confusedhas earned the badge First Responder
  • First Responder
    bschiffhas earned the badge First Responder
  • First Responder
    Christian VanderZielhas earned the badge First Responder
  • First Responder
    Vitohas earned the badge First Responder
  • First Responder
    ajsumohas earned the badge First Responder
Show all badges
Terms & ConditionsCookie settings