Commons Corner

DevOps Advocate Mandi Walls (@mandi walls) wrote for ComputerWeekly about building more environmentally friendly IT systems. 📖 Read on ComputerWeekly: Mindfulness mechanics, an efficient code system is an ‘off’ system

In today’s rapidly evolving business landscape, the ability to respond faster and effectively to incidents is not just an operational necessity—it’s a competitive advantage. Preparing for the unexpected by empowering teams to resolve incidents faster and leveraging new incident management approaches is pivotal in achieving operational excellence. Davis Godbout, Principal Product Manager at PagerDuty, and Howard Holton, CTO at GigaOm, will discuss the current state of incident management and its future direction. What you’ll learn: Finding calm in the chaos: Learn how easily a broken process can be fixed with a new approach to incident management. Continuous improvement in action: Understand how adopting a culture of continuous improvement can transform your incident management processes, enhance your ITSM, and drive your business towards profitability. The path to operational excellence: Discover how automating your incident management processes can lead to improved efficiency, reduce

DevOps Advocate Tiago (@tiago barbosa) rocked Reduce Chaos with Backstage @ the Cloud Native Lisbon meetup, hosted by xgeeks! Watch event highlights on LinkedIn! 👇✨ Looking for documentation on how to use and configure the PagerDuty plugin for Backstage? Go to: https://pagerduty.github.io/backstage-plugin-docs/

Enterprise Incident Management users now have exclusive access to conditionally create a Jira Cloud issue through Incident Workflows, extending the application’s functionality beyond manual and automatic ticket creation. It enables users to backlog low-priority incidents into a Jira project, or create an Incident Review record for high-priority incidents without human intervention needed. 📚 Read the Integration Guide for more details

PagerDuty is rolling out new entitlements for both existing and new product trials. Users will now be able to experience more value across products on the PagerDuty Operations Cloud platform. The 14-day trial experience will now include access to Enterprise Incident Management and AIOps. TRY PAGERDUTY FOR FREE

Combine both Content-Based and Intelligent Alert Grouping with a flexible time window for maximum precision and correlation control. Specify which fields and criteria need to be met before Intelligent Alert Grouping is applied on a single service. Early access is available now for AIOps customers only. 👉 Sign up for early access here 👈

Check out February’s Platform Release NotesPagerDuty for Customer Service in Salesforce PagerDuty for Customer Service in ServiceNow CSM💭 Excited about the updates/new functionalities? Share your thoughts with us!

We’re pleased to announce our new partnership with LinkedIn Learning to offer a professional certificate in DevOps. Whether you’re new to the field or want to show your skills, a professional certificate is a great way to validate your experience. 👉 Read more here and start learning today!

Last week we introduced support for OAuth 2.0 in PagerDuty plugin for Backstage from Spotify and here is how to move from general REST API tokens to OAuth 2.0 in just 2️⃣ steps! 📽️ Watch this short video tutorial with plugin maintainer and PagerDuty DevOps Advocate Tiago Barbosa @tiago.barbosa Check out the docs for more detailed instructions.

Ben Hutchison (@aldaviva), a Staff Engineer who has worked at companies including KeepAndShare, Cisco, BlueJeans, and Verizon, loves connecting devices to create integrated systems. He even built a system to receive automatic push notifications with reminders when his laundry is done using PagerDuty’s Event API. I was so curious 👀 about this innovative project that I had to interview Ben and share this cool story with everyone! Read it here​:point_down: 📖 PagerDuty Blog: Meet Ben Hutchison, the creator of LaundryDuty We found about Ben’s LaundryDuty open source project after he dropped this post in the forums. Share your success story with us and get the chance to be featured in PagerDuty Community content across social channels!

Workflow Integrations provide a way to connect Incident Workflows with tools outside of PagerDuty’s Operations Cloud. They can be configured and managed under Integrations > Workflow Integrations. At launch, they enable invoking a Webhook and grabbing monitor status or a snapshot from Datadog for Business/DigOps/EIM. With EIM, you can also invoke an Azure Function or Lambda Function. 📚 Check out the Workflow Integration Docs

📣 New content in the 📟 HowTo section @mandi walls details the process of retrieving the list of services that make up a service graph using the PagerDuty REST API. Best Practices: Retrieve all dependencies in a Service Graph Community First 🏆 This tutorial came to life after a question from community member @olivia mo posted in our forums! Thank you Olivia! 💚

PagerDuty Operations Cloud strengthened its integration with ServiceNow. The V8 update features key functionality to help users improve operational efficiency and compliance while delivering a better customer experience. It enables to have a more accurate system of record for better compliance by leveraging automated, real-time, bi-directional sync that for faster incident management. Check out the details and watch the demo roundup

Now live! A new course in the Process Automation Knowledge Series that will empower you with the skills to start your journey into Process Automation: Setting Up Your First Runner. Runners are Java programs ensuring secure and organized task execution. These diligent workers initiate secure communications every five seconds, streamlining operations. Ideal for secure environments, the compact component on remote machines communicates with the server, enhancing efficiency without compromising security. Enroll here!

If you’re heading into your very first on-call rotation, you are not alone! We asked around in the community how folks cope with on-call responsibilities and helping their teams not fear being on-call and they shared some insightful tips! 📖 PagerDuty Blog: Practitioners Share How They Remove the Fear of On-Call Big shout out to our amazing PagerDuty Community members who shared their unique experiences with us: @Preocts, @ehsan ebrahimian @dheinz, @akhil agarwal, @kamal chhajed, @nathaniel swanson, @js.

EU accounts can now create new Oauth Apps from the Integrations menu. These apps can be used for own custom integrations or third-party developers creating an integration to PagerDuty for customers. 👉 Create an OAuth App

What a year for the Community & Advocacy team! The Developer Advocates–or the avocados as we like to call them–helped spread PagerDuty’s presence in the practitioner community across 4 continents: Asia, Europe, North America and Oceania! ✍️ On the PagerDuty Blog: Take a trip down memory lane with the PD Community DevRel team: PagerDuty – 19 Dec 23 2023 Wrapped: PagerDuty Community Year in Review We asked our developer advocates to share some highlights from 2023 and here are some of their best stories. Est. reading time: 9 minutes

It’s the holiday season! ✨ This period may bring some increased demand, coupled with potential staffing shortages due to team members taking well-deserved breaks. That’s why crafting an effective on-call schedule becomes crucial to ensure continuous service availability. With all this in mind, we’re rolling out a new feature: 🚀 Schedule Layer Copy 🚀 The new Schedule Layer Copy feature allows users to duplicate an entire layer configuration within a schedule or to copy specific components of an existing layer into a new one. This speeds up the schedule creation process and addresses different scheduling and rotation needs. Learn how to best leverage this new feature from Sr. Product Manager @kara smith: https://discourse-static.influitive.net/uploads/db_f1b8b24d_2c79_4c4a_919d_685188a12f3c/original/2X/7/7bc98ce6e629c39c930b49b3afbf007c9b89795b.mov By using the new Schedule Layer Copy

'Tis the season to reflect back on the year. Join the PagerDuty Advocacy team for a look back at a busy year of live streaming!

We are rolling out some updates to PagerDuty’s REST API rate limits, including: A refreshed rate limiting system to more consistently and accurately enforce REST API rate limits New response headers within our REST APIs so that customers can programmatically control the request load sent to PagerDuty Four dimensions used to enforce the rate limit Best practices 💪 Ensure your application is ready to handle being rate limited Update your application to slow down the rate of requests after receiving a 429 response code. For fine-grained control your application can make use of the ratelimit-reset header to wait the appropriate number of seconds before retrying. Avoid hitting rate limits These guidelines will help your application avoid hitting rate limits: Make requests serially for a given authentication token. Avoid excessive polling for changes whenever possible. Make use of available Webhooks to receive push updates to data. One “bot user” per application deployment

You can now use the Escalation Policies API to apply Round Robin to new and existing Escalation Policies via Terraform and directly through the API (if you rely on automation, you’ll be able to use this functionality for your workflows). Learn more in the API documentation

Response teams can now add Slack as a contact method and use it as a part of notification rules for incident response! As a prerequisite, PagerDuty’s Slack integration must be added to an organization’s Slack Workspace. 💡 PagerDuty recommends that when setting up a contact method, you always have a secondary option

Now live! A new course in the Process Automation Knowledge Series that will empower you with the skills to start your journey into Process Automation. Running Your First Job: gain a comprehensive understanding of Process Automation, create a testing environment project, execute a simple job, review job run history for error messages or success confirmation, and distinguish between job Workflow Steps and Node Steps. Enroll here!

Our engineering folks have been busy working on building some great new Analytics features in PagerDuty. Check out our stream with Anojan to see more! There are new report types and a new weekly email summary feature. Plus, there are some features that will be sunset as they are replaced by the new reports.

Learn Process Automation best practices in this new PagerDuty University webinar! (check dates in the registration page). Process Automation 101 - Register here ✍️ During this one hour session, our PagerDuty University team will give you the foundational knowledge required to understand Process Automation’s place in your digital operations, and showcase some examples on how to get started with it. This session also applies for anyone using our cloud offering Runbook Automation! Topics: — Use case overview, components, and user roles — Demo creating and configuring Projects — Demo creating and configuring Jobs — Integrating with PagerDuty Incident Response — Database Security, ACLs, and Runners