Commons Corner

Experience how PagerDuty transforms incident communication through unified stakeholder management. From setting up Business Services to creating targeted Status Pages, learn to keep both internal teams and external customers informed with real-time, secure updates. Discover the art of delivering tailored communications to different audiences while maintaining a single source of truth for all incident updates.Click here!

Hey everyone, drop your intro in this conversation ⬇️Tell us:Who are you? What do you do? What are you looking the most forward to in this meetup?Looking forward to meeting all of you! 

CTO from CloudZone learning from PagerDuty’s experience with Agentic AI for reducing MTTR

Our open-source API client for Python has now been refactored from a monolithic one-file module into a multi-file module. This change is being made to fulfill a need for long-term maintainability and improved readability. This new release does not add new features, but aims to make contribution of new features far easier going forward, most notably enabling us to add a py.typed file to enable using typehints in projects (issue #26). More about this release:https://github.com/PagerDuty/python-pagerduty/releases/tag/v2.0.0https://pagerduty.github.io/python-pagerduty/changelog.htm

🚀 Check what’s new in PagerDuty and come back to let us know...

Check out the new features and enhancements for PagerDuty Runbook Automation and Rundeck Community included in this release. Official Support for Java 17Rundeck 5.10 now supports Java 17, bringing significant advantages to enterprise customers through its Long Term Support (LTS) status and enhanced performance capabilities. Java 17 LTS support will extend until September 2029. This update delivers faster startup times and reduced memory footprint, particularly beneficial for containerized deployments and cloud environments. Users can upgrade seamlessly from Java 11 without disrupting existing automation workflows and custom plugins. Enhanced Runner Install ExperienceEnterprise Runners provide the crucial mechanism for securely dispatching automation to infrastructure within your environments. As Runners are regularly created by both new and existing users, the installation experience is critical for reducing

Spring release is here! Building on PagerDuty’s leadership in Incident Response, we’re is excited to present our February releases that are paving the way to digital operations excellence. These updates to the PagerDuty Operations Cloud combine advanced AI capabilities with intelligent automation to help teams work smarter, resolve issues faster, and focus on strategic priorities. Check out PagerDuty Platform Release Notes - February 2025.

PagerDuty on Tour is coming to San Francisco on April 15th! 🌁Join us to hear from PagerDuty's customers and executive leadership, see our latest innovations in AI and automation, participate in hands-on workshops, and network with your peers as we navigate what's "now and next" in modern digital operations. Plus, don’t miss out on our hands-on labs to help you get PD Certified, and keynote sessions featuring PagerDuty’s Jennifer Tejada, Jeffrey Hausman, Katherine Calvert, and customers such as Chris Conklin from TD Bank and Oliver Myers from AWS. Get a chance to meet some of the DevRel team in our PagerDuty Commons Play Zone! Find out about community meetups/webinars, meet other Bay Area-based Commons members, and don’t miss the chance to find out which Pagey you are in our operational maturity quiz!

PagerDuty Runbook Automation / Rundeck 5.9 Release is LIVE!Runners as NodesDescription: Simplifies the onboarding process for new teams by natively representing Enterprise Runners within the platform, making it intuitive to build workflows and target remote systems.Customer Value: This enhances scalability, lowers operational costs, and ensures reliable automation across multiple environments, supporting business growth and operational resilience.Availability: Generally available (here)Azure Key Storage Description: Azure Key Vault is a cloud-based service for secure storage and management of sensitive data. This integration enables users to retrieve secrets from Azure Key Vault and utilize them for secure connections to various resources including v

PagerDuty is announcing the launch of our latest and greatest, as well as exciting future plans! What this means for you: ➡️ Agents, agents everywhere! Let AI be your second-in-command or even take the lead on tasks you don’t need a human to do. Watch the demo to learn more about these upcoming developments.💎 More value for all plans – we’ve added in some bonus features for you on Business and Professional plans. You can re

Hi PagerDuty Community! 👋We’re excited to announce some powerful new features that are now available in your Professional and Business PagerDuty plan. These updates are designed to make your incident management process smoother, smarter, and more efficient.Here’s what’s new:Incident Workflows: Automate and standardize actions for consistent incident response. External Status Page: Keep users informed with real-time updates on infrastructure status. Incident Roles: Define responder responsibilities and improve accountability.

Hello, I have written an open-source .NET library which is a client for the PagerDuty Events API V2. Repository on GitHub Package on NuGet Gallery It’s focused on being up-to-date with the latest V2 API, comprehensive documentation, handling both sending changes and triggering/acknowledging/resolving alerts, easy configuration, easy calling, and the ability to mock it in automated tests. I have been using it for 18 months so far in programs that notify me when my laundry is done, and it has been stable. Feel free to include it in the API Client Libraries table if you wish. Thanks!

Just encountered another textbook case of environment-specific behavior making its way to production. You know the scenario - clean test runs, green pipelines, and a deployment that somehow manages to uncover every possible edge case we didn't account for. Ops problem now xD The fascinating part isn't even the divergence between environments, but rather the almost ritualistic "works on my machine" declaration that follows. It's particularly interesting how this phrase has survived decades of technological evolution, from bare metal to containers to orchestrated clusters.Some observations from today's incident:Local environment: Pristine, controlled, predictable Production environment: Meeting real-world chaos with unexpected grace Monitoring dashboards: Telling st

We’ve recently consolidated all our incident management capabilities into a single Slack app, making it even easier to get all the PagerDuty functionality you need where you work! That includes robust Incident Workflows, generative AI capabilities and the ability to ingest all chat data into your Post-incident Reviews. Product Managers Michael Wettick and Jacky Leybman tell you all about it in this Demo Roundups! Chat-First Incident Management! You can also take this Product Tour to learn more.  👀 Watch this short video to see how it works: